Arthur "AJ" Wilson

AJ was friendly and efficient. Repaired my car quickly and gave me all.the information needed to plan my next service. Repaired my car quickly and gave me all.the information needed to plan my next service. More

by DIANNELANE5 Verified Customer Verified Customer

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AJ went above and beyond to help me. I am much appreciated. My only regret is picking up my car on his day off. The car should have been cleaned and vacuumed. I know AJ would have done t I am much appreciated. My only regret is picking up my car on his day off. The car should have been cleaned and vacuumed. I know AJ would have done that. More

by JETERFAN414 Verified Customer Verified Customer

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AJ our service writer was great. He listened to our needs and was understanding of our situation. We appreciate him being so kind. He listened to our needs and was understanding of our situation. We appreciate him being so kind. More

by ssattar9288 Verified Customer Verified Customer

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Great service center! I messed up my appointment this go around and they still worked me in for the day. I travel a lot daily for work, and don't get a lot of time off, so I messed up my appointment this go around and they still worked me in for the day. I travel a lot daily for work, and don't get a lot of time off, so I appreciate them getting me squared away for my oil change. I travel 30 minutes from my house because of their amazing service dept and will continue to do so. More

by z4jsolo Verified Customer Verified Customer

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Called to get a appointment they had time available in 2 days. Brought the car in and my work was done the same day. Ask for AJ to be your Service Advisor he was great. days. Brought the car in and my work was done the same day. Ask for AJ to be your Service Advisor he was great. More

by MARGOLIES Verified Customer Verified Customer

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AJ Wilson. ....flat out nice....great empathy......"gets it"......client centric and communicates really well. ....flat out nice....great empathy......"gets it"......client centric and communicates really well. More

by sabregman Verified Customer Verified Customer

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Services were performed properly. Service advisor was excellent. Vehicle was finished when promised. Very satisfied. Service advisor was excellent. Vehicle was finished when promised. Very satisfied. More

by CHAPOTON4 Verified Customer Verified Customer

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The technician explained things well and made sure I understood all options. The service was completed timely. understood all options. The service was completed timely. More

by Antoinette Verified Customer Verified Customer

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I appreciate the great customer service provided by AJ Wilson and the entire crew at Hyundai Wesley Chapel Service Department. Wilson and the entire crew at Hyundai Wesley Chapel Service Department. More

by kkevin741 Verified Customer Verified Customer

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AJ was unresponsive by phone. I had to PHYSICSLLY COME TO THE DEALERSHIP to talk to them about the issue with my car (oil consumption problem). After that, they fixed the issue I had to PHYSICSLLY COME TO THE DEALERSHIP to talk to them about the issue with my car (oil consumption problem). After that, they fixed the issue. AJ then asked me to come back after 1,000 miles to check the oil level (no appointment necessary), which was fine. Yesterday morning I came back, but I was on a tight schedule (I only had an hour), so I asked AJ to please expedite the visit. After 40 minutes, I came to his desk to ask again. He was visibly annoyed with me. I reminded him that I had limited time and all he had to do was record my oil level. I continued to wait near the automatic doors of the service area. After five minutes, he FINALLY left his desk to check on my car. Low and behold, my car was driven up, ready for me to drive away. Overall, AJ needs a lot of work: 1. Contacting customers who call him. 2. Treating customers with respect and showing empathy. He's competent, but not a good "people" person. More

by PAUL_POTTHAST Verified Customer Verified Customer

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