Arti City

I am unsure where to begin, but I will strive to be succinct. My experience with My Phung, the salesperson at Wells Auto Group, was quite positive; she was very friendly and helpful during our phone co succinct. My experience with My Phung, the salesperson at Wells Auto Group, was quite positive; she was very friendly and helpful during our phone conversations. I specifically asked her if there were any issues with the car, such as dents or damages, and she assured me that there were none. Since I purchased the vehicle from overseas, I was unable to inspect it in person before the purchase. Unfortunately, when my BMW X6 arrived, I discovered that all four tires were completely bald and unsafe for driving. Additionally, there was a dent on the front passenger quarter panel that was not disclosed to me, and the rear cargo lid cover was missing. To complicate matters, the battery died two months after I received the car, and the windshield had been replaced without recalibrating the front camera, resulting in an error message every time I drive. I have spoken with several representatives at Wells Auto Group (Arti), including the Sales Manager, Shawn, who assured me that I would be reimbursed for the tires and the dent in the vehicle. They also informed me that they would send me the trunk lid cover, which I finally received just a few days ago. However, I am still waiting for the reimbursement check. I have been calling daily for nearly four months to check on the status of my refund, but Shawn has been unresponsive, consistently sending my calls to voicemail. I have also been sending weekly emails to Shawn to inquire about the progress of my refund, but I have not received any updates since February 2025. My experience with Wells Auto Group has been a complete nightmare. I am determined to continue calling them every day until I receive reimbursement for the tires and the now-defunct battery. It feels as though I was sold a defective vehicle, so I urge others to exercise caution when dealing with Wells Auto Group. I will keep everyone updated on the status of my refund check and hope for a resolution soon. More

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Buyer Beware—this dealer is very sneaky. They are great at putting lipstick on a pig. They sold me a car with multiple problems, including wires disconnected to lighting , windshield wipers They are great at putting lipstick on a pig. They sold me a car with multiple problems, including wires disconnected to lighting , windshield wipers and faulty/cracked brake disks. They even spray-painted the inside of the vehicle to make it look good in the pictures, which we could still smell when delivered (it also came off on our clothes). In addition, they didn't fix some things as promised before delivery. They carefully took pictures NOT to show missing bumper parts and hail damage. Run. There are other, more honest dealerships in town. More

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They are a shady car dealership buyer beware they sell you a dream then snatch it away Sam is a scammer you a dream then snatch it away Sam is a scammer More

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Run dont walk away from this dealership. . how they have 4.4 star reviews seems awfully deceptive. Buying a used truck from them was a nightmare. As soon as we got home our truck was leaking . how they have 4.4 star reviews seems awfully deceptive. Buying a used truck from them was a nightmare. As soon as we got home our truck was leaking oil all over our driveway. We had a mechanic inspect the problem and he said yep they sold you a damaged car and they slapped on cheap band aid to hide the problem he even said they sprayed on a ton of degreaser around the oil leak to deceive anyone looking at this car. On our drive home we found our parking sensors are broken it has over 10 codes thrown and our cruise control does not work on top of that after having this truck for less than a month we had to replace both batteries. Doing business with this dealership costed us thousands of dollars in extra repairs. But I sincerely hope this review makes anyone who reads this run to another dealership. I want Wells Auto Group to lose an untold amount of money for screwing us over. More

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Good luck talking to manager after they get your money. Bought a truck less than three months ago. Since then have spent $1000 on an airbag clockspring and now and having issues with the transmission. Will Bought a truck less than three months ago. Since then have spent $1000 on an airbag clockspring and now and having issues with the transmission. Will have to replace either the ECM or TCM not sure yet. Truck cannot be driven and the only thing they offered was a free diagnosis that they said would take 2-3 days. How am I supposed to get to work while they have the truck. Terrible customer service and a scam of a dealership. STAY AWAY! More

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