Ashley Flores

My husband and I were on a desperate hunt for a used Kia Telluride, and our search brought us to Audi Napa Valley. We called ahead and got connected with Ashley--she was so friendly and immediately sent me Telluride, and our search brought us to Audi Napa Valley. We called ahead and got connected with Ashley--she was so friendly and immediately sent me all the vehicle details I asked for since we were coming from Union City, which is about a 1.5-hour drive. We really wanted to make sure it was worth the trip. She also texted me appointment info and emailed everything we needed so we felt prepared before even leaving home. When we arrived, we were greeted right away (which sadly isn't common anymore at most dealerships) and were told Ashley was actually out washing the car and filling it with gas for us. While we waited, we wandered the lot--most of the cars were out of our budget, but we still had fun looking. What stood out was that even while browsing, someone came up to greet us outside, and then later another person greeted us inside. If you've been car shopping lately, you know how unusual that is--at so many dealerships we practically had to beg for help. Here, it felt like they actually wanted to take care of us. They even offered us snacks and drinks several times, which made the wait much more comfortable. Once Ashley came back with the Kia, we took it for a test drive. The car itself was great and priced right, but unfortunately it had more miles than we were comfortable with (over 60k, which is a lot for a newer Telluride). The manager even came out to talk with us and offer alternatives to ease our concerns about mileage, which we truly appreciated. In the end, we decided not to buy, but we left impressed with the level of service, friendliness, and genuine care we experienced at Audi Napa Valley. More

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We came to the dealership because it had Costco discounts. But as it turned out, the dealer’s discounts were actually even better. We were happy to do business with them. discounts. But as it turned out, the dealer’s discounts were actually even better. We were happy to do business with them. More

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Ashley was incredible from the first call! She helped me choose the right vehicle, work on the loan program, and answer all additional questions. On top of that, she is very positive and energ She helped me choose the right vehicle, work on the loan program, and answer all additional questions. On top of that, she is very positive and energetic, which makes the process much easier. Highly recommend a professional salesperson, and I've worked with a lot of people before. Wishing her a huge success! More

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Ashley was a joy to work with. She put a lot of effort into getting the car we were looking for since the car we were interested in was not even available yet at the dealership. Th She put a lot of effort into getting the car we were looking for since the car we were interested in was not even available yet at the dealership. The paperwork went smoothly, so all in all a very pleasant experience! More

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Ashley was incredible to work with! She helped us get into the car we really wanted and made the entire process smooth and easy. She was super friendly, knowledgeable, and went above an She helped us get into the car we really wanted and made the entire process smooth and easy. She was super friendly, knowledgeable, and went above and beyond to make sure we were happy. If you’re looking for someone who truly cares and makes things happen, Ashley’s your go-to! More

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When i showed up i was greeted by Ashley Flores. I did not know what i wanted and she was very very patient and did not mind showing me more cars. I did not know what i wanted and she was very very patient and did not mind showing me more cars. More

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Audi Napa Valley provides exceptional customer service. Doreen and Ashley were attentive, knowledgeable and helped make my car purchase the best dealership experience I have had. I would highly recommend A Doreen and Ashley were attentive, knowledgeable and helped make my car purchase the best dealership experience I have had. I would highly recommend Audi Napa Valley! More

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We recently purchased a used vehicle from Ashley, and the entire experience was absolutely seamless. Ashley was incredible to work with — seriously the total opposite of the typical car salesperson stereotyp entire experience was absolutely seamless. Ashley was incredible to work with — seriously the total opposite of the typical car salesperson stereotype. She added so many personal touches, like sending videos of the vehicle and even giving us her personal number so we could reach out with questions anytime. From the moment we walked in, Ashley went above and beyond to ensure everything was smooth, straightforward, and stress-free. It honestly felt like she was more of a friend helping us out than someone trying to make a sale. She exceeded our expectations in every way — professional, knowledgeable, and genuinely caring. It is rare to find someone so committed to customer satisfaction, and we couldn’t be happier with our purchase. I recommend Ashley to everyone looking for a vehicle, and we are already planning to contact her again in the next few months for our next car purchase. Thank you, Ashley! More

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I came to Audi Napa Valley specifically for the RS6, and Ashley made the entire process seamless and enjoyable. From the moment I arrived, she was incredibly helpful—answering all my questions, walking me t Ashley made the entire process seamless and enjoyable. From the moment I arrived, she was incredibly helpful—answering all my questions, walking me through the details of the car, and making sure I felt confident every step of the way. Her professionalism and down-to-earth attitude made the experience feel easy and stress-free. It’s clear she knows her stuff and genuinely cares about her customers. If you're thinking about getting into an Audi—especially something as special as the RS6—I highly recommend working with Ashley. More

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This week I leased an Audi Q5 from the Napa valley dealership in Fairfield. The costumer service was outstanding and the entire staff was very helpful and friendly. They were very patient and answered dealership in Fairfield. The costumer service was outstanding and the entire staff was very helpful and friendly. They were very patient and answered all of my questions. Specifically Ashley and Mo were helping me make the decision about the car and spent so much time helping me learning all of the technology with the new car. More

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