Ashley Fontes

Great service excellent follow up. Wonderful experience will recommend them to all my friends thank you LaMarr was great too! Wonderful experience will recommend them to all my friends thank you LaMarr was great too! More

by REIPCO Verified Customer Verified Customer

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Ashley the sales representative was patient and courteous throughout the entire transaction. When asked a question she was either able to immediately respond if she had the answer or check with a colleague b throughout the entire transaction. When asked a question she was either able to immediately respond if she had the answer or check with a colleague before responding if she didn’t. Lamar in the financial department was very insistent that I buy various extended warranty’s which I always decline. He did however answer all questions in a very thorough and polite manner. The reason for 4 stars is the persistent sales job regarding the warranty’s. I’m sure he was just doing his job but once declined that should be the end of it. More

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I found a vehicle I decided to purchase and put cash down on it to hold it. I came back a couple days later to buy the vehicle. Jeff the sales manager who was working with Ashley gave me a final price for t on it to hold it. I came back a couple days later to buy the vehicle. Jeff the sales manager who was working with Ashley gave me a final price for the vehicle. I agreed to pay that price, but once we reached the finance window the vehicle's price increased. I wouldn't agree to pay that price, so I didn't purchase it. I asked for my down payment back, but it took Kia 4 days to return my cash down payment jeapordizing my purchase of another vehicle I found at another dealership! Four days later they made a check out to me. After I left from going the long distance to pick up the check I notice they misspelled my name on the check, but told me to take it yo their bank, Chase and they would cash it. Chase didn't cash it because the name was wrong and they wanted to charge me a fee. I dealt with the difficulty of trying to cash that check until the banks closed. So I ended up taking the check to my bank the next day. I've never had to deal with this kind of incompetence and ineptitude before from a car dealership and I've purchased quite a few vehicles in my lifetime! This was the worst experience I've ever encountered! More

by SDDELONEY Verified Customer Verified Customer

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