Ashley Wirz | Page 10

I came in for a new starter. Cost me $558.00 labor. A starter like mine should only take an hour or less. I've done it myself back when I was physically able. So I find out that Cost me $558.00 labor. A starter like mine should only take an hour or less. I've done it myself back when I was physically able. So I find out that the labor charge included a diagnostic fee of $180.00 which I was already aware of. That's the reason I told Ashley at check-in that I had already checked both batteries, the main fuse for the starter and the voltage going into the starter selonid. All checked out fine and the starter was all I needed. The diagnostic was not necessary. I was surprised that a good mechanic would take twice as long as me to do a simple starter. I hope Jimmy, the owner, gets to see this and maybe review the service policies to make the experience at his dealership a little more pleasant. David Barfield More

by David Verified Customer Verified Customer

Report | Print

From check in to check out, I was treated with kindness and respect. They made sure my car was taken care of in a timely manner. and respect. They made sure my car was taken care of in a timely manner. More

by RANCHERA.EVA Verified Customer Verified Customer

Report | Print

They were able to fix truck earlier than promised and made us feel very welcomer. made us feel very welcomer. More

by DEBBIERODZ Verified Customer Verified Customer

Report | Print

I paid 2600. 00 and can't drive my truck because when they replaced brakes and rotors they didn't do something right because both front and back brakes are grabbin 00 and can't drive my truck because when they replaced brakes and rotors they didn't do something right because both front and back brakes are grabbing as if the emergency brake is on. Now I have to take it back in and hopefully they don't keep it 1-2 weeks again More

by sztz08 Verified Customer Verified Customer

Report | Print

Good, fast, reliable service. Ashley was helpful as usual and so was everyone else at the Autoplex Ashley was helpful as usual and so was everyone else at the Autoplex More

by BRITTANYVOGEL33 Verified Customer Verified Customer

Report | Print

Quick and professional! Service operated as it should when one makes an appointment: 1) on time; 2) professional work; and 3) courteous service. Service operated as it should when one makes an appointment: 1) on time; 2) professional work; and 3) courteous service. More

by ELSASALINAS1205 Verified Customer Verified Customer

Report | Print

Had my truck for a week and didn’t repair any of it after it had been in for the same reason a year ago and still same issue it had been in for the same reason a year ago and still same issue More

by KSUMMERS1960 Verified Customer Verified Customer

Report | Print

Good just what a customer wants from a from the dealer Job well done dealership Job well done dealership More

by BWDICK53 Verified Customer Verified Customer

Report | Print

Greg Barton, Ashely, and Jennifer, did a top notch job completing this warranty work. Truck was dropped off, diagnosed, warranty reviewed, approved, parts ordered, work completed, picked up the truck this completing this warranty work. Truck was dropped off, diagnosed, warranty reviewed, approved, parts ordered, work completed, picked up the truck this morning. Greg Narton is highly knowledgeable running this dealership efficiently, and with a soft customer service hand that is rare for this industry. Im impressed! More

Report | Print

New to the neighbor didn't know who to trust with my 14 Cadillac CTS V series coupe every one in the service area are friendly and helpful and will take my car back Cadillac CTS V series coupe every one in the service area are friendly and helpful and will take my car back More

by JOESEPHLONG1310 Verified Customer Verified Customer

Report | Print