Ashley Wirz | Page 13

Ashley is ALWAYS ready and prepared to help help me and always keeps me informed about the progress of work being done to my vehicle! always keeps me informed about the progress of work being done to my vehicle! More

by Joe Verified Customer Verified Customer

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Awesome people great customer service Friendly atmosphere Clean lounge Timely attention to my issues Thank you atmosphere Clean lounge Timely attention to my issues Thank you More

by CLYOUNG1998 Verified Customer Verified Customer

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If they don't don't have a part they will get it in a day or 2. They keep their appointments. They will take me home and pick me up if service will take a while. The waiting room is comfortable. Things a or 2. They keep their appointments. They will take me home and pick me up if service will take a while. The waiting room is comfortable. Things are done right. If not they will correct it. More

by NEILRICHARDSON Verified Customer Verified Customer

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Ashley has always been very helpful and knowledgeable when it come time for a service when it come time for a service More

by jmccoy14 Verified Customer Verified Customer

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Autoplex and Ashley always treat me like family, so grateful for a place that cares for my vehicles needs and are honest and trustworthy. grateful for a place that cares for my vehicles needs and are honest and trustworthy. More

by ZENGRINGA Verified Customer Verified Customer

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I had repairs that I needed done quickly. I brought my truck in on Friday and it was ready Monday afternoon. The service was great and it was completed quickly and within the quoted estimate! I brought my truck in on Friday and it was ready Monday afternoon. The service was great and it was completed quickly and within the quoted estimate! More

by Pete B Verified Customer Verified Customer

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The worst dealership experience I’ve ever had. I know now that I should have gotten everything in writing. Prior to this visit I had taken my 2020 3500 truck in for its first oil change and tire r I know now that I should have gotten everything in writing. Prior to this visit I had taken my 2020 3500 truck in for its first oil change and tire rotation. We had driven the truck home to rockport. A few days later, my husband left Rockport to go to Kerrville. He had been driving at about 75 mph and noticed a thumping sound upon arrival in Pleasanton , he thought maybe he had a flat so he pulled over to check his tires, and discovered that only one lug nut was holding one set his dually tires. This could have cost my husband his life. I believe in giving everyone a second chance so when we had a sensor malfunction, we took it to the dealer before the warranty expired. We were told that the part would be ordered, and installed at a later date as the dealer was busy with recalls. When they notified us that the part was in to fix the truck. We took our truck in on October 3 they acted like they didn’t know what was going on and had no idea about the part being ordered. So they wanted to charge me over 500 dollars for the repair which I declined as it should have covered if they had ordered the part like they said they would. So I decided to take my truck elsewhere but they would only let me have it if I paid 193 dollars for a diagnostic test that had already been done prior to our returning to the dealership. So I very seldom use the word never but I will never use this dealership or their service department ever again. We will be taking all our vehicles elsewhere for any future service required More

by NOMAIL10 Verified Customer Verified Customer

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Brought truck back due to electronic updates not performing. Truck was taken back an updates brought up to date quickly very short wait. performing. Truck was taken back an updates brought up to date quickly very short wait. More

by jdsavage2130 Verified Customer Verified Customer

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Very professional service and kept us informed on the status of our truck Thanks Thanks status of our truck Thanks Thanks More

by txoledude Verified Customer Verified Customer

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Ashley is very kind and helpful, and I enjoy working with him when I bring my car in gor service. him when I bring my car in gor service. More

by JBALSER Verified Customer Verified Customer

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