Ashley Wirz | Page 15

I received a call from the dealership about a factory recall that’s as needed for my truck. I advised that my schedule is aggressive and I need to do this on a weekend, and I planned on doing this at a l recall that’s as needed for my truck. I advised that my schedule is aggressive and I need to do this on a weekend, and I planned on doing this at a local dealership in Corpus Christi. I was told I had GM points and therefore was an oil change special for $75, so it would be covered and therefore worth the trip to Aransas Pass. On Saturday 8/30 I drove 40 minutes to the dealership and arrived for my appointment. I was told a tech was not scheduled and therefore could not perform my recall work. I was offered an appointment during the week when the tech would be available. I declined because of my work schedule and asked to continue with the oil change special. I was told a price of over $100 and not offered the special price. I asked for the special to be honored and it eventually was. I told the service advisor I’d like to speak to the service manager about the situation. I called on Tuesday (Monday was Labor Day) and left a voice mail to return my call, as well as texted the service advisor. I was told the manager would return today 9/3. I again texted the service advisor to see if the manager planned on returning my call and he said he should be calling me back today. As of 6pm I have not heard back from anybody and don’t expect to. More

by Truck driver Verified Customer Verified Customer

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Everyone we interacted with at this facility was extremely friendly, knowledgeable and professional. Everyone worked to make us as comfortable as possible and Ashley kept us abreast of the progress extremely friendly, knowledgeable and professional. Everyone worked to make us as comfortable as possible and Ashley kept us abreast of the progress on completion of the work on our vehicle. More

by JC Verified Customer Verified Customer

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I went to get an oil change and they were very quick and efficient. I usually go to Refugio at Mike Terry Chevy and they take up to an hour and a half just to change my oil. Here I was out in 25 minutes. F efficient. I usually go to Refugio at Mike Terry Chevy and they take up to an hour and a half just to change my oil. Here I was out in 25 minutes. From now on I will be going to Auto Plex. More

by Vito Verified Customer Verified Customer

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Autoplex is very professional when it comes down been helpful about vehicles and the service department is helpful. If I had to rate this dealership it would be 5 star helpful about vehicles and the service department is helpful. If I had to rate this dealership it would be 5 star More

by cb_lawnbarber Verified Customer Verified Customer

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Very friendly, very professional! Explained what was needed-and work to be done. Thank you! Explained what was needed-and work to be done. Thank you! More

by Shirley Jo Verified Customer Verified Customer

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Great service. Very friendly and professional. Had oil change and the waiting room was comfy. Everyone was so nice. Very friendly and professional. Had oil change and the waiting room was comfy. Everyone was so nice. More

by Leslie Rosser Verified Customer Verified Customer

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Service Charge was outrageous and totally out of line with other providers. Had the charge been announced before service, I would have gone to another provider. The Autoplex charge was more than double w with other providers. Had the charge been announced before service, I would have gone to another provider. The Autoplex charge was more than double what other providers charge. More

by Jimboblair Verified Customer Verified Customer

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Outstanding salesmanship during the information faze and well appreciated. The professionalism at Chevy is what brings me back for the great buys. and well appreciated. The professionalism at Chevy is what brings me back for the great buys. More

by michaelgsanchez1 Verified Customer Verified Customer

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We have bought four vehicles from auto plex have always had great service. Service center has always been great also. had great service. Service center has always been great also. More

by faye.kocurek Verified Customer Verified Customer

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I have a recall on my truck. Apparently they don’t have the parts yet for my specific truck recall. I went online & it says that eventually the dealership will inspect the truck Apparently they don’t have the parts yet for my specific truck recall. I went online & it says that eventually the dealership will inspect the truck & put in a higher viscosity oil if necessary. Since I was also changing out the oil right now, I wish they could have also inspected it also & put in the higher viscosity oil if necessary since I needed to change out the oil now anyways. More

by chrischavez00 Verified Customer Verified Customer

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