Assad Alssady

Bill Luke Marana responded

Thank you for the wonderful review! We're so glad to hear Roger Morales went above and beyond to keep you informed and help you get the best deal possible. We truly appreciate your support and hope you enjoy your new vehicle. Thank you for choosing Bill Luke Marana!

Bill Luke Marana responded

Thank you for sharing your feedback. We understand why the listing price may have been frustrating to see, and we'd like to provide some context. As part of our process, we list every vehicle we acquire on our website as quickly as possible, often before it has gone through our full inspection. Those initial listings are typically based on current market pricing and are also visible to wholesale buyers who regularly monitor our inventory. In your vehicle's case, after completing our inspection, we determined that it did not meet our retail standards and would not be sold on our lot. The condition identified during the inspection was a significant factor in our trade-in offer and ultimately in our decision not to retail the vehicle. We understand that trade values can be disappointing, but our offers are based on the vehicle's condition, required reconditioning, and current market factors—not simply the advertised listing price. We appreciate the opportunity to earn your business and wish you the very best moving forward.

Bill Luke Marana responded

Thanks a bunch for your lovely review! We're so glad to hear you had a pleasant and pressure-free experience with us.