Astrid Garcia Benabe | Page 28

Easy process with all questions answered to my liking. Had the available truck I had been looking for,, glad we were able to make a deal. Had the available truck I had been looking for,, glad we were able to make a deal. More

by WELCHCONSTRUCTION515 Verified Customer Verified Customer

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They kept me informed as my vehicle progressed through production. I had a very good experience. production. I had a very good experience. More

by mestine Verified Customer Verified Customer

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Easy to deal with my only complaint is the time it takes to get everything finalized and sale of extra items that raise the payment to get everything finalized and sale of extra items that raise the payment More

by CHRISTIEBYERLY1955 Verified Customer Verified Customer

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Nice selection of quality vehicles. Beautiful facility and wonderful growing community to live in or visit. Beautiful facility and wonderful growing community to live in or visit. More

by RODGOEMAN Verified Customer Verified Customer

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Very nice friendly atmosphere. Alex was extremely knowledgeable and showed me various Options for what i was looking for Alex was extremely knowledgeable and showed me various Options for what i was looking for More

by CLARK.WILLIAM001 Verified Customer Verified Customer

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I did not work with Doyle Miller, I worked with another salesman, who was great to work with. salesman, who was great to work with. More

by respchic55 Verified Customer Verified Customer

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Prompt, sufficient and eager to make a deal. Service from everyone involved was good. Thank you Service from everyone involved was good. Thank you More

by JEFFREYLEEVRY Verified Customer Verified Customer

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Shottenkirk Chevynmade the buying process easy and efficient from start to finish. I would highly recommend them . efficient from start to finish. I would highly recommend them . More

by optjeno Verified Customer Verified Customer

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Ryan and Kyle were great to work with! Tanner seemed to be all about money and making a sale with no relationship. This is obviously my opinion, but if my wife and 15 year son had the same Tanner seemed to be all about money and making a sale with no relationship. This is obviously my opinion, but if my wife and 15 year son had the same opinion then maybe I wasn’t too far off. The Shottenkirk VPP is super confusing on how you (Shottenkirk) uses it as a pricing tool. This does not build value or help you in your aggressive pricing structure. The 2014 traverse we purchased was above market value per NADA and my credit union. The finance manager Astrid said she didn’t like my credit union I was using and was all about trying to find me a new lender which I told them all I was already pre approved. I first signed papers on Monday 4/3 with Astrid and then came back on Thursday 4/6 to finalize paperwork. When we came into her office she said we need a $1,150 down payment because your vehicle was well above the 110% ltv and my credit union on went to 110%. Not sure why this wasn’t told to me on Monday or even before I came in Thursday night? Very inconvenient to somehow find $1,150 dollars on the spot in front of your 15 year olds first car. This all started on a Saturday 4/1/2023 and asked $470 off the asking price. Tanner said no because it was already priced at their best price per another sales manager when he came back to the table. Luckily I show my son the car on Sunday and saw that is had some type of an oil leak. I called and emailed first thing on Monday to ask if they would fix the oil leak and rear license plate light housing on the passenger side. Tanner and Ryan said they were going to have service look at it. Come to find out from the 175 point inspection, service had listed oil pan a little wet (minor). It was then diagnosed as a rear main seal which is not a minor job and a very important part. Tanner made it sound like he was doing me a favor by asking for my word to purchase the vehicle and they would fix the rear main seal. This should have been caught during your 175 point inspection that you use to build value. There was also a wobble/vibration to vehicle and Kyle the salesman also saw the vibration. I hope the rear main seal was repaired correctly. When I took possession of the vehicle, it still had a vibration. I sent a video clip to Ryan. I took it to discount tire to have it rebalanced and it helped. Still can feel something, but it probably a worn part that I wished Shottenkirk could have told me so if they didn’t want to fix it I could get it fixed else where. I just found out the license plate light housing was repaired by using some type of sticky tack material. It had two plastic clips and the right one was broken. I thought they would replace it with a new and not use chewing gum (I’m exaggerating now) to hold it in place. I can send pics if you want. I don’t think this is how vehicles should be serviced. Also the battery is the original battery from 2014 (9 years old)Shottenkirk said if shows good voltage they do nothing with it. I feel Shottenkirk should replace batteries that are over 5-6 years. This is best practice maintenance. But what do I know, I’m not a mechanic. Now I will have to go buy a new battery for my son. My family felt that communication was lacking. When I looked over the 175 point inspection I saw that the sunroof, running boards and def was marked completed in the inspection instead of marking N/A as it had listed in the column. This vehicle did not have those items. A guy named Alex said he couldn’t sugar coat it and that it was due to laziness. So many red flags that we will not buy a vehicle from here again let alone recommend the dealership. More

by Palmtree92 Verified Customer Verified Customer

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Great service overall, made me feel like a valued customer. Would definitely return to see them again. customer. Would definitely return to see them again. More

by LMNOP727 Verified Customer Verified Customer

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