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Aubrey Chaffins
336 Reviews
Dealership Experience
13 yrs, 1 mo
Industry Experience
13 yrs, 1 mo
Languages Spoken
English
336 Reviews of Aubrey Chaffins
June 05, 2020
Greg Taylor listened to what we wanted, and asked the right questions to help us decide on our vehicle. He went above and beyond to get us the vehicle and features we were looking for, as well as the fin right questions to help us decide on our vehicle. He went above and beyond to get us the vehicle and features we were looking for, as well as the financing to make it all possible. More
by crobinsonf14
Other Employees Tagged: Greg Taylor , Brandon Chaffins
May 31, 2020
The staff at Rusty Wallace Kia are friendly and courteous. They placed us at ease I love the way they give information without being high pressure. courteous. They placed us at ease I love the way they give information without being high pressure. More
by GRUMPYOGLE
Verified CustomerOther Employees Tagged: BJ. McNeely
May 30, 2020
They worked with me to provide the car I needed at the price I needed. The could not have been more friendly and were respectful and not pushy! price I needed. The could not have been more friendly and were respectful and not pushy! More
by GRACE4LS
Other Employees Tagged: Brandon Chaffins
May 21, 2020
Aubrey was very helpful and knowledgeable. I would recommend Rusty Wallace kia and Aubrey to everyone.. He helped my daughter get the 2021 Seltos SE she wanted! recommend Rusty Wallace kia and Aubrey to everyone.. He helped my daughter get the 2021 Seltos SE she wanted! More
by JENNIFERCHEATHAM.10
May 20, 2020
Excellent experience. Sales and management could not have been more knowledgeable or helpful. Will recommend this dealership to family and friends. Will be back to do future business with them. been more knowledgeable or helpful. Will recommend this dealership to family and friends. Will be back to do future business with them. More
by sandy.holt47
Other Employees Tagged: Will Witucki , Clay Magee
May 04, 2020
I have purchased two vehicles (new and used) from the Alcoa location and have had nothing but positive experiences with them. Great service and I will return! Alcoa location and have had nothing but positive experiences with them. Great service and I will return! More
by bjustice1973
Other Employees Tagged: David Autry
April 28, 2020
I had a very pleasant experience and the staff was very kind and welcoming. They explained everything clearly and were amazing and kind. I would recommend anyone wanting an enjoyable experience in buying a kind and welcoming. They explained everything clearly and were amazing and kind. I would recommend anyone wanting an enjoyable experience in buying a vehicle to stop in. More
by LITTLEREBEL32
Other Employees Tagged: Greg Taylor
April 25, 2020
I had an amazing and easy experience working with the guys down at Rusty Wallace. All my questions were answered and I was in and out quick with my new car! I am a first time buyer and they made everythi guys down at Rusty Wallace. All my questions were answered and I was in and out quick with my new car! I am a first time buyer and they made everything so easy, thank you all! More
by TEGULLEY
Other Employees Tagged: Will Witucki, Bill Raybourne, David Autry, BJ McNeely, Garry King , Brandon Chaffins, Adam Fair
April 24, 2020
My overall experience with Rusty Wallace Kia is always exceptional. Most recently our Sorrento decided that the driver door was open at random times even though it was very much closed. I am talking rand exceptional. Most recently our Sorrento decided that the driver door was open at random times even though it was very much closed. I am talking randomly in the middle of the night with doors locked, cue loud alarm and barking Huskies and disturbed neighbors at ungodly hours. Driving down the road at 70 mph, cue loud beeping and flashing door in middle of instrument panel and now will not lock.or unlock when switched in and out of park. When you get out and try to lock it, cue door open on instrument panel and no securing the vehicle because it will NOT lock with the door open. Intermittently FRUSTRATING to no end for us and the dealer during an unprecedented time of COVID-19 craziness when everyone's patience is already worn thin. It took a few tries and some head scratching, and even going to pick it up on 2 separate occasions only to realize it was not fixed.-cue dead cell in battery,- cue just not fixed,-but finally the problem seems to be resolved. Not sure who is happier at this point. I mean, yes I was NOT a happy Kia owner on my 1 year anniversary of such, but I was given something comparable to drive which helped a little. The service manager Kevin Williams, Sales Manager Court and Service Advisor Jenna are bar none top notch customer service providers. They stay abreast of their customer's needs and stay on top of being informative from beginning to end of every experience. However, there are service advisory staff members who are very pleasant. but are not as conscientious of keeping customers aware of what is going on and do not feel it is necessary to call a customer with a status update for days on end which does reflect poorly on even the most outstanding job that everyone else does. More
by LMC0711
Other Employees Tagged: Jenna Mayes, Kevin Williams 5 stars, Court 5 Stars, Alex 1 star
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