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Audrey Fairbairn
Audrey Fairbairn at Matthews Kia of Greece

Audrey Fairbairn

Digital Marketing Specialist

Matthews Kia of Greece

4321 W Ridge Rd
Rochester, NY 14626

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2 Reviews
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2 Reviews

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2 Reviews of Audrey Fairbairn

June 14, 2025

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Called four times got put on hold no one ever picked up the phone four times with over a 15min wait that’s unacceptable and one got to hear what my need was. So I’m just giving up and will forget about it. More

by GT20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brian Salamone, Tom Jacobs, Massimo Castelli, Erica Polimeni, John Fiorino, Doug Gray, Xavier Sued, Matt Martin, Izzy Softic

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Jun 16, 2025

Matthews Kia of Greece responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to our Service Director, John fiorino, at jfiorino@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

May 17, 2025

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Employee Rating

Great Customer Service ! I appreciate the opportunity to share my experience with you concerning my visit More

by debragrant771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Salamone, Massimo Castelli, Erica Polimeni, John Fiorino, Doug Gray, Xavier Sued, Izzy Softic

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May 19, 2025

Matthews Kia of Greece responded

Hi Debra- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

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