Austin Burnette | Page 4

Auto Star Jeep of Waynesville is your #1 place to purchase your Jeep. The entire Team has been superb from Say 1! I ordered my 2022 Jeep Sahara Wrangler Unlimited in January! I was notified of every purchase your Jeep. The entire Team has been superb from Say 1! I ordered my 2022 Jeep Sahara Wrangler Unlimited in January! I was notified of every step of its production from receiving a VIN to the minute it was placed in transit! This purchase was an amazing experience! The delivery was informative as I’m a first time Jeep owner! My husband and I will always call Auto Star Jeep of Waynesville our “go to “ store when shopping for our vehicles! Austin, Dale and Jenny are simply the Best Ever Team! More

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Austin was my salesman. I would recommend him to anyone looking to purchase a vehicle from this dealership. He is very personable and informed. Enjoyed working with him on m I would recommend him to anyone looking to purchase a vehicle from this dealership. He is very personable and informed. Enjoyed working with him on my purchase. Very responsive to texts and very helpful in any way needed. Also, the dealership gave me top dollar for my trade in. More

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Communicated well. We’re responsive and helpful. Third time purchasing. Would do it again. That’s it. We’re responsive and helpful. Third time purchasing. Would do it again. That’s it. More

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Austin was great told him what I needed and he got it done ! Love my new Jeep done ! Love my new Jeep More

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What an experience! I always dread going to car lots but Austin, Dale and Jenni made this trip very pleasant. The Jeep is great! We love it! We will definitely be back for future vehicle purchases. Thanks g Austin, Dale and Jenni made this trip very pleasant. The Jeep is great! We love it! We will definitely be back for future vehicle purchases. Thanks guys! More

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Worst experience at a dealership I have ever had! I sold my vehicle to them on 11/27/21. Was told by Darric, the Used Car Manager, they would send a check to my loan company, and once they get the title I my vehicle to them on 11/27/21. Was told by Darric, the Used Car Manager, they would send a check to my loan company, and once they get the title I would get a check for the remainder. Was told the process takes about 20 days total. I have been watching to see when my loan is paid off. As of 12/10/21 the loan still hadn't been paid off. I called my loan company and they said they have not received anything from the dealership. They told me to contact the dealership and get date mailed, amount, and check number so they could research it. I then contacted the dealership where I was told that every bit of my paperwork was "lost" and I would have to go back to the dealership to resign all my paperwork. In talking with Mike at the corporate office in Asheville I was assured that my payment was sent electronically to my lender and it would be paid off in 72 hours. In returning to the dealership to sign paperwork, we were rudely greeted by Jenni, the Finance Manager. She never even apologized for the entire situation and just stared at us with a blank look. Did not care one bit for our inconvenience! (We have had problems with her before!) Was told we would get a call from the General Manager about the whole situation and have not heard one word... Checking the status of my loan today (12/16/21), six days after I was told 72 hours, my loan still has not been paid off. Keep in mind that the vehicle that I sold them has been sitting on their lot this whole time, not in my possession. I had to end up making another payment on my loan to avoid late charges and affecting my credit. This should have all been taken care of long before now. But here I still wait! I do not in any form recommend this dealership to anyone! More

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Austin worked carefully with me to find me the exact car I wanted. Highly recommend him. After the sale he was helpful in answering technology questions that I had. I wanted. Highly recommend him. After the sale he was helpful in answering technology questions that I had. More

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Buying a car from a dealership can often be a stressful experience, but working with Austin, Jenni, and Dale was great. They're good people and easy to work with. I strongly recommend going to AutoStar o experience, but working with Austin, Jenni, and Dale was great. They're good people and easy to work with. I strongly recommend going to AutoStar of Waynesville for your next vehicle purchase. The folks there will treat you right. This is well run dealership that wants to - and does - well serve their customers. More

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We had a great experience! Austin, Dale, and Jenni are awesome to work with! Thank you!!! awesome to work with! Thank you!!! More

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Loved working with Austin, Dale and Jenny but a special thanks to Austin. He was great throughout the whole process and I would recommend him to anyone! thanks to Austin. He was great throughout the whole process and I would recommend him to anyone! More

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