Austin Cross

Land Rover Louisville responded

We’re glad to hear you had a quality 5-star recall service experience and were able to take advantage of the loaner vehicle. Our team is always here to help whenever you need us. When your lease is nearing its end, feel free to reach out—we’d be happy to assist you in exploring your next steps. Best Regards, Tyler Stone Centre Manager

Land Rover Louisville responded

Thanks for leaving us such a wonderful review and for your continued business. We are glad that you love our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently, and it will provide them with great encouragement to keep doing what they are doing. Best Regards, Tyler Stone Centre Manager

Land Rover Louisville responded

Thank you for your feedback! We’re glad to hear our team provided quick, professional, and proactive service. We truly appreciate your kind words and your business! Best Regards, Tyler Stone Centre Manager

Land Rover Louisville responded

Thank you so much for your wonderful review and recommendation! Providing quality and efficient service is so important to us, and we are pleased that our team's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels! Best Regards, Tyler Stone Centre Manager

Land Rover Louisville responded

Thank you so much, Andrew! Our team is dedicated to providing outstanding service, and we are thrilled to hear we met that goal for you. We can't wait to see you again. Best Regards, Tyler Stone Centre Manager

Land Rover Louisville responded

Thank you for your trust in our service team! We're happy our team continues to provide you with thorough and informative service. Please don't hesitate to give us a call the next time we may help you. Best Regards, Tyler Stone General Manager

Land Rover Louisville responded

Thanks so much! Your total satisfaction is why we do what we do. Our team does an exceptional job of taking care of our clients’ vehicles, and we’re glad your experience was no different. Thank you for choosing Land Rover of Louisville for your service needs! Best Regards, Tyler Stone General Manager

Land Rover Louisville responded

Thank you for noting our clear communication and service videos during your Range Rover maintenance. We’re glad the pick-up and delivery option added convenience, and we look forward to serving you again.

Land Rover Louisville responded

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that we did not meet your expectations during your recent visit. We understand how frustrating extended wait times and unresolved concerns can be, especially when it comes to both the repair process and pickup/drop-off coordination. That’s not the level of service we strive to provide, and we take your comments seriously. Our goal is always to ensure that issues are properly diagnosed and fully resolved before a vehicle is returned. It’s clear we fell short in your case, and we would appreciate the opportunity to make this right. Please contact me at your convenience so we can review your situation in detail and work toward a proper resolution. We’re committed to improving both our communication and service experience, and your feedback helps us do that. Thank you again for bringing this to our attention. Best Regards, Tyler Stone Centre Manager tstone@germaincars.com 502-515-5852

Land Rover Louisville responded

It’s fantastic to know our team greeted you right away with a smile and kept you informed on your Land Rover through texts and videos. We appreciate you acknowledging the friendly guidance and that our suggestion felt pressure-free. We look forward to supporting you at your next service visit.