Austin Cross

Land Rover Louisville responded

Thank you for noting our clear communication and service videos during your Range Rover maintenance. We’re glad the pick-up and delivery option added convenience, and we look forward to serving you again.

Land Rover Louisville responded

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that we did not meet your expectations during your recent visit. We understand how frustrating extended wait times and unresolved concerns can be, especially when it comes to both the repair process and pickup/drop-off coordination. That’s not the level of service we strive to provide, and we take your comments seriously. Our goal is always to ensure that issues are properly diagnosed and fully resolved before a vehicle is returned. It’s clear we fell short in your case, and we would appreciate the opportunity to make this right. Please contact me at your convenience so we can review your situation in detail and work toward a proper resolution. We’re committed to improving both our communication and service experience, and your feedback helps us do that. Thank you again for bringing this to our attention. Best Regards, Tyler Stone Centre Manager tstone@germaincars.com 502-515-5852

Land Rover Louisville responded

It’s fantastic to know our team greeted you right away with a smile and kept you informed on your Land Rover through texts and videos. We appreciate you acknowledging the friendly guidance and that our suggestion felt pressure-free. We look forward to supporting you at your next service visit.

Land Rover Louisville responded

It’s wonderful to know that every department delivered exceptional service. We’re thrilled that your Land Rover Range Rover Sport received a premium service experience from our team. We look forward to serving you again.

Land Rover Louisville responded

It’s wonderful to know our team consistently goes above and beyond for you. Tyler will be delighted to hear your feedback. We appreciate you trusting us with your Land Rover service.

Land Rover Louisville responded

It’s fantastic to hear Austin provided clear timing and addressed all your Range Rover service needs. Feel free to reach out if you need anything else. Thanks for sharing your experience.

Land Rover Louisville responded

We appreciate your five-star rating and are glad our pickup and drop-off made servicing your Land Rover Defender easy. We’ll share your kind words with Austin, and we look forward to assisting you again.

Land Rover Louisville responded

It’s wonderful to hear our staff provided friendly, knowledgeable service and handled your Range Rover Velar promptly. Thank you for trusting us with your Land Rover, and we look forward to seeing you again.