Austin Faul

On Thursday, July 24th, my wife, Amy, and I met with the salesperson at Schomp BMW in Highlands Ranch, Colorado to look at and test drive a 2026 BMW x5 xDrive50e. The car we drove had everything we wanted salesperson at Schomp BMW in Highlands Ranch, Colorado to look at and test drive a 2026 BMW x5 xDrive50e. The car we drove had everything we wanted including the parking assist package with the cameras that surround the entire car that we’ve been accustomed to having in all previous cars. The only problem with the car we test drove was that we preferred the metallic version of the white paint called mineral white. The salesperson assured us that they had the same car with the same options in mineral white in transit and we could obtain that car if we left a $1000 deposit. So, we left our $1000 deposit using our debit card to avoid any transaction fee, but we were charged a $20 transaction fee, nonetheless. The following day I applied for financing, and I was told my credit score was great, approximately 870, and that I qualified for an interest rate of about 4.99% and that I qualified for a rebate of $4,100 on the car. I asked him about the 2.99% interest rate advertised by BMW and on their website, but he told me the finance department wouldn’t go lower than 3.99%. I did not receive any disclosures indicating why I did not receive the interest rate advertised. On July 30th, in the afternoon, the salesperson notified us that the car had arrived and was being prepared for delivery to us. Shortly after, the salesperson sent over some add-ons I could include with the purchase of the car. The two main options included the One Protect extended warranty for an additional $6,838, and the other was the extended maintenance package for an additional $3,749. The salesperson told me that these products would have to be purchased at the time of the sale, or I could not add them later. Additionally, the salesperson suggested that I sign the forms online to save time sitting in the finance office and I accepted. However, I did not realize how many pages they would send, and I was uncomfortable not having read any of the details of the contracts or the add-ons. So, I asked the salesperson if I could sign these when I came back in a week from my trip to Canada since my flight was the very next evening. He assured me that there was no risk, I could cancel these products whenever I wanted. In the worst case, the add-ons would be prorated and whatever time or service I didn’t use would be refunded to me. So, I looked over the options on the car, I saw the Parking Assist option was included among the other features I wanted, I chose the One Protect extended warranty, the extended maintenance add-on, dent protection, appearance protection, and window tinting for a total of $13,099 in add-ons to the purchase of my car. The next morning, July 30th, a few hours before I needed to leave for my trip, I picked up my new car from Schomp BMW, drove the car home, and left for my trip. Once I returned from my trip on August 5, I was able to spend some time with the car and I realized that the car I purchased did not have the cameras surrounding the car like the car I test drove had. So, I contacted the salesperson again and he informed me that the cameras are part of a different parking assist product that was not included in the car and could not be added. When I checked the options for my car, the Parking Assist package was listed and matched the title of the Parking Assist package included in information given on the BMW website. Nonetheless, I asked the salesperson what I could do, and he informed me that I could trade my new car back, sell it to the dealer as a used car, and use that to purchase a new car. I would take a substantial financial loss on a car. I was furious. I decided I would try to mitigate my losses and return the add-on products I purchased from the dealer. Again, the dealership informed me they would honor all the returns except for the extended maintenance contract purchased for $3,749. This is unacceptable. More

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Austin and Schomp are a good combination. Both are honest, transparent, and fair. Nobody likes buying a car but really the experience was painless. It was a bit of a hike getting here from De Both are honest, transparent, and fair. Nobody likes buying a car but really the experience was painless. It was a bit of a hike getting here from Denver but definitely a far superior experience to the “other” BMW dealer down the highway in Denver. More

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I had a great experience with Austin Faul and I love my BMW X3 M40! Thank you Austin and team at Schomp BMW Highlands Ranch for a great car buying experience. BMW X3 M40! Thank you Austin and team at Schomp BMW Highlands Ranch for a great car buying experience. More

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Austin was very polite and helpful. He patiently explained every detail regarding the dealership and I am highly satisfied with the interaction we had. He patiently explained every detail regarding the dealership and I am highly satisfied with the interaction we had. More

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Had a great experience as usual! Our salesman Austin was fantastic. We’ll be back. Our salesman Austin was fantastic. We’ll be back. More

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Very easy to work with. Got everything we wanted. Car was delivered ahead of schedule. Delighted with the service and attention to detail. Got everything we wanted. Car was delivered ahead of schedule. Delighted with the service and attention to detail. More

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Best car buying experience I’ve ever had. Great customer service, technology and coffee. Everyone was well organized. Great customer service, technology and coffee. Everyone was well organized. More

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Awesome experience with Austin and team also with Schomp dealer. They were very supportive and approachable to address all our concerns. dealer. They were very supportive and approachable to address all our concerns. More

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It was one of my best experiences I had with my sales consultant and the dealership. consultant and the dealership. More

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Easy to work with. Very responsive with updates on my order. Customer friendly. Efficient. Fair. Very responsive with updates on my order. Customer friendly. Efficient. Fair. More

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