Austin Harvey | Page 12

Purchasing a new car at Corwin Ford My experience working with Corwin Ford was, in a word, fabulous. Very easy from the time I drove in to leaving in a new Ford Edge. The salesman was in My experience working with Corwin Ford was, in a word, fabulous. Very easy from the time I drove in to leaving in a new Ford Edge. The salesman was informative and respectful and made the process of trade in and purchase easy and stress free. More

by LARRYSAPPLE Verified Customer Verified Customer

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perfect fit Austin helped find us a 2015 Silverado after I explained what I was looking for, Initially I had my sights set on another vehicle but he was able to f Austin helped find us a 2015 Silverado after I explained what I was looking for, Initially I had my sights set on another vehicle but he was able to fit both mine and my wife's needs in the purchase. No pressure and was up front on every thing. More

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Love it! We recently purchased car #2 and Austin was so helpful and made it all go very smoothly! I recommend him to everyone and I am so happy with the servic We recently purchased car #2 and Austin was so helpful and made it all go very smoothly! I recommend him to everyone and I am so happy with the service we received and of course the awesome new car!! More

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Fast and friendly Found a car online, went in, took only a little over and hour and it was done. Very fast and friendly dealership. I was made to feel very welcome! Found a car online, went in, took only a little over and hour and it was done. Very fast and friendly dealership. I was made to feel very welcome! More

by DAGALVAN5983 Verified Customer Verified Customer

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Be sure to work with Austin My wife and I came to Pasco from Spokane to look at a used 2016 Ford F350. It was finally time to move on from my 1999 Ford F350, a very sad conclusio My wife and I came to Pasco from Spokane to look at a used 2016 Ford F350. It was finally time to move on from my 1999 Ford F350, a very sad conclusion to come to. But I am at the age where I now wanted my "forever" truck with more of the latest features. Upon arrival we were introduced to Austin (fortunately), who we had communicated with by email, and the experience began. After the test-drive, we really liked the used 2016 Ford. It had so many features our 1999 model could only have dreamed of. It looked great and seemed to be what we were looking for. But Austin then suggested we consider new. Yes, we thought at first this was just another dealership ploy to get us to "buy-up". But after a thorough discussion, it began to make sense, especially since we had decided this would be my last truck (at least until the kids make me surrender my driver's license 😏). So, we first looked at the 2017's, with their big discounts, but could not find one that had everything "I" had decided was important (aka "cool") to have. This process was not slow, Austin had great patience and was very sincere in helping us make the right decision. I was impressed with his honesty and true desire to make this a good experience and to be comfortable with our final decision. Never once did we feel pressured, hurried or made to feel that we had to figure this out quickly. After a while, we took a break for lunch to think things over. Upon our return, it was suggested that we try searching their 2018 inventory. Again, another attempt to make us spend more? Not so (I'll explain later). At this point, Austin's sales manager, Justin, started to assist. He took all the things we were looking for, really, all of them, and started looking at all dealership inventories within about a 300-mile radius once we had determined that the Corwin inventory did not have our truck. Getting a vehicle on a "dealer-trade", can't be the best, nor certainly the easiest way for them to satisfy a customer, but they wanted us to get exactly what we wanted. Justin spent a lot of time on the computer and came back with a number of possibilities. We finally found the one that came the nearest to our requests, at a dealer 200+ miles away (kind of hard to find the "exact fit" when Ford trucks can be built in endless combinations). In the end, the price we negotiated on the 2018 model was oh so close to the discounts we would have gotten on the outgoing 2017 model, a really, really great deal (I hope they don't mind that I share this detail…it was even $4000+ better than the Costco program and also the other dealers we investigated later). And it was a 2018 model, with the necessary (cool) options and the improved SYNC 3 navigation/media system - so much improved over the previous version (and was not available in the 2016 model we first came to see). Our 2016 Edge has Sync 3 and we love it. Anyway, it did take a long time to arrive at the final conclusion (about 6 hours at the dealership) but not due to an endless negotiation phase, but because Austin and Justin wanted to earn our business by finding the right truck, and because of our slow, methodical approach to such a big decision. Yes, we did spend more than originally planned, but we are fortunate to be in a position to be able to do that. For others, it may be necessary, and wise, to stay within your original budget. But know this, neither Austin nor Justin pressured us into buying new - they just presented the possibility, laid out the scenario, and we made the final decision. A really great overall experience (they even have a Starbucks inside their dealership!). Then, 5 days later we returned to finalize the paperwork, have them demo the truck and then take delivery. Again, another demonstration of great service and effort to ensure everything was satisfactory (they even filled the tank with diesel, over $100!). Then, several days later, Austin called to follow up and make sure we were happy. Very nice. If you are looking for a vehicle, don't even hesitate to see Austin at Corwin Ford in Pasco WA. You will surely come away feeling like you were well taken care of! More

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Well done Brandon and Austin were enthusiastic to make a deal with me on trade in and purchase of new escape. Although negotiating started slow eventually we ca Brandon and Austin were enthusiastic to make a deal with me on trade in and purchase of new escape. Although negotiating started slow eventually we came to a deal I was happy to complete. Thanks to Austin for taking extra time to show me all the options and capabilities of the new vehicle Thanks to all More

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Great people, great service Austin was great helping us find what we were looking for. No pressure sale , we also had a tonneau cover installed ,the service team was highly knowl Austin was great helping us find what we were looking for. No pressure sale , we also had a tonneau cover installed ,the service team was highly knowledgeable and fitted or my vehicle perfectly with just a phone conversation. More

by NURSEJOHN99362 Verified Customer Verified Customer

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Great people, great prices Saw the truck online and had an additional pics sent to me within the hour. Austin was pleasant, informed, attentive, and low pressure. The price wa Saw the truck online and had an additional pics sent to me within the hour. Austin was pleasant, informed, attentive, and low pressure. The price was the best by far in the area and didn't even have to haggle for it. I would recommend to anyone and will be going there again for my next purchase. More

by JOSHMPALMER Verified Customer Verified Customer

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Excellent service Awesome customer service. The team is very helpful was always someone on top of any questions concerns or obstacles along the way. Lowest price for wh Awesome customer service. The team is very helpful was always someone on top of any questions concerns or obstacles along the way. Lowest price for what I was looking for will definitely be back. More

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Easy purchase. I had seen a 2015 F450 on the Internet and sent my request for info. Austin called me within an hour. He was very knowledgeable and easy to deal wit I had seen a 2015 F450 on the Internet and sent my request for info. Austin called me within an hour. He was very knowledgeable and easy to deal with. Dennis in finance really knows what he is doing and made that part of the purchase simple. I really like how Corwin Ford operates. A friendly family dealership. More

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