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Austin Hernandez
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Austin Hernandez | Page 12
Non-Commission Sales Specialist
Phillips Auto Group of Bradley, Inc.
1400 Locke Dr
Bourbonnais, IL 60914
134 Reviews
134 Reviews
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134 Reviews of Austin Hernandez
August 24, 2020
Very patient with all my questions. Went over all aspects of the car. Was a good passenger during ride with me driving a manual after many years. Great experience. of the car. Was a good passenger during ride with me driving a manual after many years. Great experience. More
by Kimberawall
Helpful 
August 21, 2020
I would highly recommend Phillips in Bradley Il as your one stop shop for a vehicle! My wife and I worked with Austin and he was absolutely amazing! We came in with intent on buying one vehicle and left one stop shop for a vehicle! My wife and I worked with Austin and he was absolutely amazing! We came in with intent on buying one vehicle and left with two! Austin was professional, did not apply any pressure, and worked to get us the vehicles we really wanted. Austin and Barth teamed up to get our paperwork completed and it was the simplest and best car buying experience ever! Thank you Austin and Barth we will be back! More
by brandon.thomas1100
Other Employees Tagged: Barth Eastman
August 01, 2020
Austin was great to work with! Austin was very Professional. He was able to get me a good deal on my little Chevy Trax. Thanks for all your patients and understanding. I love my new Austin was very Professional. He was able to get me a good deal on my little Chevy Trax. Thanks for all your patients and understanding. I love my new car!! More
by shontafar
Other Employees Tagged: Robin Beckner , Jackie Bell
July 02, 2020
Austin was very professional throughout. We feel he went above and beyond to make sure we were able to get the car that we wanted. I would recommend him to family and friends. above and beyond to make sure we were able to get the car that we wanted. I would recommend him to family and friends. More
by Carrie
Other Employees Tagged: Barth Eastman
June 27, 2020
Austin reached out to me following my True Car request along with several other dealerships. 3 out of 4 dealers followed through on my request for "out-the-door" price but only Austin showed me an actual along with several other dealerships. 3 out of 4 dealers followed through on my request for "out-the-door" price but only Austin showed me an actual purchase agreement form so I could see exactly what I was paying. After some back and forth emails, we settled on a price that could not be beaten by any of the other dealerships when I showed them Phillip's price. There were no surprises, and I ended up paying exactly what I was anticipating paying. The entire process was quick (relatively speaking, as you can only buy a car so quickly) but it was a very streamlined and pain-free car buying experience. Austin was kind, professional, and easy to work with. The only issue I had is related to financing. One of the offers on Hyundai's website is 0% financing with deferred payments for 90 days. I qualified for the 0% and realized later that the date I was given for the first payment is not 90 days but 45 days. I spoke to Mike Harris about this and was told they didn't know I wanted to take advantage of the 90 days (hmmm???). I was under the impression if you qualified for the 0% you would automatically be getting the 90-day deferment. He said I could come in and redo the paperwork (which would be an hour RT drive for me), or contact Hyundai after the loan is funded. I chose to contact Hyundai, so hopefully, they will in fact grant the deferment. There is nothing on Hyundai's website indicating the 0% financing and deferred payments are not a package deal or that I needed to request it. Other than this hiccup, everything was good. More
by gotanewcar1
June 13, 2020
It was pleasant and easy buying experience. The staff was freindly and thorough through the process. Would recommend Phillips Chevrolet to family and freinds. -BW freindly and thorough through the process. Would recommend Phillips Chevrolet to family and freinds. -BW More
by Wilson
June 04, 2020
Covid19 Only reason 1 star was lost was because we purchased our car during the pandemic. The only people that had masks on were Austin and Robin! Only reason 1 star was lost was because we purchased our car during the pandemic. The only people that had masks on were Austin and Robin! More
by blatzer
May 30, 2020
Austin thank you so much! I’m really loving this Silverado. Thank you for working around my busy schedule. Austin was very patient and made the whole experience stress free. Thanks again. Silverado. Thank you for working around my busy schedule. Austin was very patient and made the whole experience stress free. Thanks again. More
by MCO 83
Other Employees Tagged: Barth Eastman, Ryan Swindle
April 15, 2020
Austin was great to work with. He called me back when he said he would. Ordered the truck I wanted not one that was almost like what I wanted but a different color. Good salesmanship he listened then acted. said he would. Ordered the truck I wanted not one that was almost like what I wanted but a different color. Good salesmanship he listened then acted. Wasn’t pushy. Totally recommend Austin Pete G More
by Pelhts0111
Other Employees Tagged: Jackie Bell, Jackie Bell
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