Austin Nicholson

Best place to take your vehicle. Great service and excellent price .Will always buy my vehicles there Great service and excellent price .Will always buy my vehicles there More

by debbie.rednour Verified Customer Verified Customer

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They are liars & will manipulate your final sales documents adding warranties you say you don't want. Give you an out the door price minus trade in price & then not give the trade in price they say. documents adding warranties you say you don't want. Give you an out the door price minus trade in price & then not give the trade in price they say. Completely unprofessional xxxxx! Do not go there! More

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I ended up at Hubler Ford in Shelbyville, Indiana under pretty stressful circumstances. I was in the middle of a 10-hour road trip, traveling alone, when the car I was driving completely gave up. Instead o pretty stressful circumstances. I was in the middle of a 10-hour road trip, traveling alone, when the car I was driving completely gave up. Instead of simply renting a car and finishing the trip, I decided to see what Hubler had available—and that’s how I ended up buying a 2021 Ford Explorer. Will was my salesman, and he was GREAT. Helpful, patient, kind, and exactly the person you want helping you when you’re stranded far from home and trying to make a big decision unexpectedly. Austin in finance was equally amazing. Those two alone are worth the trip to Hubler. They worked with me, got everything handled, and got me back on the road. What impressed me even more was how helpful Will and Austin continued to be after the sale. Will even went back to my trade-in after the fact to retrieve something I had accidentally left behind. Austin also stepped up in a big way when I had an issue with the Explorer shortly after purchasing it, and I truly appreciated how much he cared about making sure I was taken care of. I did have one disappointing interaction with the sales manager when I called about that immediate issue. He was impatient and not particularly helpful, and I’m still waiting on the return call I was told would come within 10 minutes. That was frustrating, especially after such a positive buying experience. That said, I don’t want one interaction to overshadow how fantastic Will and Austin were. They made a stressful, unexpected situation so much easier and made me feel confident about my decision. Hubler Ford is lucky to have both of them. I would absolutely recommend asking for Will and working with Austin—you’ll be in great hands. More

by Rachel Simpson Verified Customer Verified Customer

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They repaired my tire less than a week prior to me having to take my vehicle back to them due to them not putting the new tire on correctly. They had to replace the tire again and refused to give a loaner ve to take my vehicle back to them due to them not putting the new tire on correctly. They had to replace the tire again and refused to give a loaner vehicle or to come get the vehicle that was not drivable due to their poor workmanship. Sad that we spent so much there and get terrible customer service. More

by kcg0508 Verified Customer Verified Customer

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Brought my Shelby GT500 in for an oil change. Everything went well, & I was in/out in good, short time. Everything went well, & I was in/out in good, short time. More

by MCATE6172 Verified Customer Verified Customer

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OUTSTANDING SALES DEPT! Austin & Hog were great in getting me in a 2024 Jeep Grand Cherokee. Great Experience! Austin & Hog were great in getting me in a 2024 Jeep Grand Cherokee. Great Experience! More

by clharrison197718 Verified Customer Verified Customer

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This is the second Ford that I have purchased from this dealership. 1 time was flawless. It was a bit more clunky this time. Nothing crazy or out of the ordinary but just not a smooth at the previous time. dealership. 1 time was flawless. It was a bit more clunky this time. Nothing crazy or out of the ordinary but just not a smooth at the previous time. There wasn’t any significant highs or disastrous lows about the interaction with anyone. I would definitely buy from them again! More

by TDALLENKK Verified Customer Verified Customer

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Got me in the truck I wanted and was quick in and out in a few hours a few hours More

by sgipe2016 Verified Customer Verified Customer

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Austin made that the fastest and easiest car buying experience I have ever had. If I was in the market to get another car I would work with him again. experience I have ever had. If I was in the market to get another car I would work with him again. More

by DSCHAEFER82 Verified Customer Verified Customer

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Had a recall on brake light switch, Service manager took it in and completed the work in a timley manner. it in and completed the work in a timley manner. More

by cyancey3 Verified Customer Verified Customer

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