Austin Sims | Page 10

Excellent service, quick and easy transaction, honest and open upfront throughout the process. Would recommend to others and come back. Thanks to Dalton as well for all of his help! open upfront throughout the process. Would recommend to others and come back. Thanks to Dalton as well for all of his help! More

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The sale took a long time but Josh and Dee made it really simple and with ease. Unfortunately the salesman didn’t seem to care weather a sale happened or not. simple and with ease. Unfortunately the salesman didn’t seem to care weather a sale happened or not. More

by klauritzen97 Verified Customer Verified Customer

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They were all Very helpful. They answered all of my questions, and they made it super quick and easy. I got the car I’ve wanted forever at payments I can afford. questions, and they made it super quick and easy. I got the car I’ve wanted forever at payments I can afford. More

by aligrace1991 Verified Customer Verified Customer

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Good but overall price much higher than listed price for being 0 percent finance. Overall people was nice and service was friendly. When I intentionally looked at truck swore it said bout $38,000 overall co being 0 percent finance. Overall people was nice and service was friendly. When I intentionally looked at truck swore it said bout $38,000 overall cost was over $50,000. More

by stevefellfell Verified Customer Verified Customer

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Amazing, lots of help. Mark helped me 4 years ago when I got my first car from a dealership and was even more help this time around. got my first car from a dealership and was even more help this time around. More

by tiffanyhjelm Verified Customer Verified Customer

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Nate was very informative and easy to work with! He made the whole process simple. If he wasn’t too sure about something he took the time to find out for sure. He had answers for every question I had. I wou the whole process simple. If he wasn’t too sure about something he took the time to find out for sure. He had answers for every question I had. I would highly recommend him! More

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My son and I had a great experience with our sales guy Rich Jasso. We looked at the car a couple of times and he was very patient with us and not pushy at all. When it came time to close on the deal and s Rich Jasso. We looked at the car a couple of times and he was very patient with us and not pushy at all. When it came time to close on the deal and sign all the paperwork, they knew I was on a time constraint. They had nearly everything ready and we only had a wait a short time to finish the deal. I’d definitely recommend Ben Davis Ford. Nice clean cars and reasonable prices. More

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Overall a very positive experience working with the team at Ben Davis Ford. However, I had some challenges relative to my title (albeit frustrating the lien release was not signed off on, despite the lien at Ben Davis Ford. However, I had some challenges relative to my title (albeit frustrating the lien release was not signed off on, despite the lien holder providing me with a updated title several years ago...) which required a substantial amount of time for me to address. I do believe that there is an opportunity for cross training to ensure that all associates involved with a sale understand the requirements relative to the title as it was inferred that a certain document would be acceptable to satisfy the requirements of the release of the lien and the finance department was adamant that a lien release from the creditor was a state and/or federal requirement. Either way the team dealt with my frustration very well (as I live in Kalamazoo and it felt like I would have to make a 3rd trip to complete the car buying process) and we were able to get the deal done. PS. Leon Watkins and Jesse Kindig are definitely assets to this dealership. Sincerely, David J Baker More

by Bakerd95 Verified Customer Verified Customer

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I was given a fair trade value for my trade. However, my purchase vehicle was not detailed for delivery. Also, the next day after purchase, I checked the oil and it was at the add level. I informed Toni Bon purchase vehicle was not detailed for delivery. Also, the next day after purchase, I checked the oil and it was at the add level. I informed Toni Bone. He had the service mgr. Travis call me and told me if the oil was in the knarled area the oil was too high, the newer models required below this area on the dip stick. According to my owners manual page 245, the oil should be between A & B. Travis intentionally lied to me a new customer. My rating is actually between 3 & 4. At this time I have reservations recommending your dealership. I am expecting a call from your dealership’s management regarding these issues. More

by brentwolter Verified Customer Verified Customer

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The dealer that I worked with was phenomenal in getting me what I wanted! I would recommend them to anyone looking for a vehicle, new or used! me what I wanted! I would recommend them to anyone looking for a vehicle, new or used! More

by mtbeard13 Verified Customer Verified Customer

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