Austin Sims | Page 8

Overall a very positive experience working with the team at Ben Davis Ford. However, I had some challenges relative to my title (albeit frustrating the lien release was not signed off on, despite the lien at Ben Davis Ford. However, I had some challenges relative to my title (albeit frustrating the lien release was not signed off on, despite the lien holder providing me with a updated title several years ago...) which required a substantial amount of time for me to address. I do believe that there is an opportunity for cross training to ensure that all associates involved with a sale understand the requirements relative to the title as it was inferred that a certain document would be acceptable to satisfy the requirements of the release of the lien and the finance department was adamant that a lien release from the creditor was a state and/or federal requirement. Either way the team dealt with my frustration very well (as I live in Kalamazoo and it felt like I would have to make a 3rd trip to complete the car buying process) and we were able to get the deal done. PS. Leon Watkins and Jesse Kindig are definitely assets to this dealership. Sincerely, David J Baker More

by Bakerd95 Verified Customer Verified Customer

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The dealer that I worked with was phenomenal in getting me what I wanted! I would recommend them to anyone looking for a vehicle, new or used! me what I wanted! I would recommend them to anyone looking for a vehicle, new or used! More

by mtbeard13 Verified Customer Verified Customer

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I was given a fair trade value for my trade. However, my purchase vehicle was not detailed for delivery. Also, the next day after purchase, I checked the oil and it was at the add level. I informed Toni Bon purchase vehicle was not detailed for delivery. Also, the next day after purchase, I checked the oil and it was at the add level. I informed Toni Bone. He had the service mgr. Travis call me and told me if the oil was in the knarled area the oil was too high, the newer models required below this area on the dip stick. According to my owners manual page 245, the oil should be between A & B. Travis intentionally lied to me a new customer. My rating is actually between 3 & 4. At this time I have reservations recommending your dealership. I am expecting a call from your dealership’s management regarding these issues. More

by brentwolter Verified Customer Verified Customer

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They worked with me to find a Ford Transit 250 in the market There are a number of new 2019 vehicles on the market. Finding them is another issue. Good thing for the Web for hunting down the correct vehicle. Eve There are a number of new 2019 vehicles on the market. Finding them is another issue. Good thing for the Web for hunting down the correct vehicle. Even though the unit I purchased did not have as many options as I would have liked Toni and others at Ben Davis Ford in Auburn, Indiana did an excellent job in finding the vehicle that was acceptable for my needs. They did what they said and there Pricing was very acceptable. More

by glmartin0 Verified Customer Verified Customer

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Leon was very pleasant to work and was not pushy, seemed to have worked hard for us , some things happened that was out of his control decent oerson to have worked hard for us , some things happened that was out of his control decent oerson More

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Great to deal with!! John Mohre and Tom Hirchak were great to deal with, made the buying process very easy and stress free. Take advantage of the Ford incentives if you ca John Mohre and Tom Hirchak were great to deal with, made the buying process very easy and stress free. Take advantage of the Ford incentives if you can right now. John and Tom will take great care of you! More

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2020 Edge Purchase John did a very good job finding and getting the 2020 Edge with the options and color we wanted. The Ford Team has also been easy to work with and ha John did a very good job finding and getting the 2020 Edge with the options and color we wanted. The Ford Team has also been easy to work with and have provided excellent service. More

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Nate was great! He did everything he could to get me in the perfect car that I could afford. Everyone we worked with were great and I would definitely buy from them again! the perfect car that I could afford. Everyone we worked with were great and I would definitely buy from them again! More

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Leon, Lee, Austin and Tyann were all helpful in the purchase of my used, but new to me 2019 Buick Enclave. Thank you all for your guidance, professionalism and time. purchase of my used, but new to me 2019 Buick Enclave. Thank you all for your guidance, professionalism and time. More

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Dealership and salesaman were great to work with, very understanding and flexible with drive times, questions, etc. Working well before and after the sale, didnt just turn there back when questions asked understanding and flexible with drive times, questions, etc. Working well before and after the sale, didnt just turn there back when questions asked after sale. More

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