Averi Cook
Averi Cook at My Nissan of Grand Rapids

Averi Cook

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My Nissan of Grand Rapids

3985 Plainfield Avenue Northeast Grand Rapids, Michigan 49525 United States
Grand Rapids, MI 49525

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4.8
16 Reviews
4.8

16 Reviews

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16 Reviews of Averi Cook

September 07, 2026

Dealership Rating
Employee Rating

I worked with Art and he was amazing! Great communication, understood my needs, offered suggestions and was great to work with! I was pre-approved with Honor Credit Union which made the f More

by rachaelkoch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 24, 2026

Dealership Rating
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My situation is that I had been researching cars for months, and when I found the one that I wanted it happened to me at this location. I was not pressured into any thing and I was treated with the most More

by vanlentemichelle780
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 25, 2026

My Nissan of Grand Rapids responded

Thank you for the wonderful 5-star review! We’re glad our team provided a professional, welcoming, and pressure-free experience. We truly appreciate your business and are happy we could help you find the right vehicle!

August 08, 2026

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I was very pleased with the service and staff who completed my oil change for me. They delivered what they promised and I would highly recommend them for auto purchase and service! More

by mikesabbe1950
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 11, 2026

My Nissan of Grand Rapids responded

Thank you, Mike, for the great review! We’re glad our service team provided a smooth and efficient experience and delivered on their promise. We truly appreciate your recommendation and look forward to serving you again!

August 06, 2026

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Everyone I worked with was friendly, helpful and professional. Devon was my salesman and did a great job answering all my questions and getting my new car ready for me. I would definitely use them a More

by dystevens60
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Devon, Shaun

Aug 11, 2026

My Nissan of Grand Rapids responded

Thank you for the wonderful review! We’re so glad to hear Devon and our team made your experience friendly, helpful, and professional. We truly appreciate your recommendation and look forward to helping you and your family again in the future!

August 05, 2026

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Our salesman Robert Cooper did a very nice job! Treated us with respect, and worked hard to find the right vehicle for us. More

by kaymaitner
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Aug 11, 2026

My Nissan of Grand Rapids responded

Thank you for the great review! We’re glad to hear Robert provided a respectful and helpful experience and worked hard to find the right vehicle for you. We truly appreciate your business!

June 02, 2026

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Service was good but I honestly thought $105. 00 was expensive for an oil change, even though it was synthetic oil, which I didn’t request. I’ll go elsewhere for that service. More

by JMNORDY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2026

My Nissan of Grand Rapids responded

Thank you for taking the time to leave us a review and for your feedback. We're glad to hear you were satisfied with the service you received. We understand your concerns regarding the cost of the oil change and appreciate you sharing your perspective. Pricing can vary depending on the manufacturer-recommended oil type and vehicle requirements, but we understand the importance of clear communication regarding services and costs. Your feedback is valuable and will help us continue improving the customer experience. Thank you again for your business, and we hope to have the opportunity to serve you again in the future.

May 26, 2026

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Outstanding customer service completed in a timely fashion. Everyone was in a great mood clear communication would recommend. More

by WINGS101010
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Charlie & Olivia

May 27, 2026

My Nissan of Grand Rapids responded

Thank you for the great review! We’re happy to hear you received outstanding customer service and clear communication from our team. Providing a fast, positive experience is always our goal. We truly appreciate your recommendation and look forward to assisting you again in the future!

May 13, 2026

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James is AMAZING! !! We needed a car in a hurry and as always he came through for us. Recommend him 1000 time over! More

by j.wilterdink
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Balder

May 18, 2026

My Nissan of Grand Rapids responded

Thank you so much for the amazing review! We’re thrilled to hear James was able to help you find the right vehicle quickly and make the process a great experience. We truly appreciate your recommendation and your continued trust in our team. Enjoy your new vehicle, and we look forward to assisting you again in the future!

May 06, 2026

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Personal sales staff. Went out of their way to find the perfect car for me. Not pushy just handled in a way that left me feeling confident in my purchase. More

by pdunnette
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 08, 2026

My Nissan of Grand Rapids responded

Thank you for your kind review and for choosing our dealership. We’re glad to hear our team provided a personalized, no-pressure experience and helped you find the perfect vehicle. We truly appreciate your feedback and look forward to serving you again in the future.

May 01, 2026

Dealership Rating
Employee Rating

They would not fix the issue with my stereo speaker going out because it is intermittent, and they could not get it to go out when they had the vehicle. I even have video of the issue and they still will no More

by jgar70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 08, 2026

My Nissan of Grand Rapids responded

We appreciate you bringing this to our attention. Our Service Manager, Mark Leutzinger, would like to speak with you about your recent service experience with us. Please give him a call at your earliest convenience: (231) 206-0612

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