Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Averi Cook
Averi Cook at My Nissan of Grand Rapids

Averi Cook | Page 2

Admin

My Nissan of Grand Rapids

3985 Plainfield Avenue Northeast Grand Rapids, Michigan 49525 United States
Grand Rapids, MI 49525

Contact Me
4.6
11 Reviews
4.6

11 Reviews

Write a Review

11 Reviews of Averi Cook

June 02, 2026

Dealership Rating
Employee Rating

Service was good but I honestly thought $105. 00 was expensive for an oil change, even though it was synthetic oil, which I didn’t request. I’ll go elsewhere for that service. More

by JMNORDY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 08, 2026

My Nissan of Grand Rapids responded

Thank you for taking the time to leave us a review and for your feedback. We're glad to hear you were satisfied with the service you received. We understand your concerns regarding the cost of the oil change and appreciate you sharing your perspective. Pricing can vary depending on the manufacturer-recommended oil type and vehicle requirements, but we understand the importance of clear communication regarding services and costs. Your feedback is valuable and will help us continue improving the customer experience. Thank you again for your business, and we hope to have the opportunity to serve you again in the future.

May 26, 2026

Dealership Rating
Employee Rating

Outstanding customer service completed in a timely fashion. Everyone was in a great mood clear communication would recommend. More

by WINGS101010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlie & Olivia

Report | Print
May 27, 2026

My Nissan of Grand Rapids responded

Thank you for the great review! We’re happy to hear you received outstanding customer service and clear communication from our team. Providing a fast, positive experience is always our goal. We truly appreciate your recommendation and look forward to assisting you again in the future!

May 13, 2026

Dealership Rating
Employee Rating

James is AMAZING! !! We needed a car in a hurry and as always he came through for us. Recommend him 1000 time over! More

by j.wilterdink
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Balder

Report | Print
May 18, 2026

My Nissan of Grand Rapids responded

Thank you so much for the amazing review! We’re thrilled to hear James was able to help you find the right vehicle quickly and make the process a great experience. We truly appreciate your recommendation and your continued trust in our team. Enjoy your new vehicle, and we look forward to assisting you again in the future!

May 06, 2026

Dealership Rating
Employee Rating

Personal sales staff. Went out of their way to find the perfect car for me. Not pushy just handled in a way that left me feeling confident in my purchase. More

by pdunnette
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
May 08, 2026

My Nissan of Grand Rapids responded

Thank you for your kind review and for choosing our dealership. We’re glad to hear our team provided a personalized, no-pressure experience and helped you find the perfect vehicle. We truly appreciate your feedback and look forward to serving you again in the future.

May 01, 2026

Dealership Rating
Employee Rating

They would not fix the issue with my stereo speaker going out because it is intermittent, and they could not get it to go out when they had the vehicle. I even have video of the issue and they still will no More

by jgar70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
May 08, 2026

My Nissan of Grand Rapids responded

We appreciate you bringing this to our attention. Our Service Manager, Mark Leutzinger, would like to speak with you about your recent service experience with us. Please give him a call at your earliest convenience: (231) 206-0612

April 17, 2026

Dealership Rating
Employee Rating

They are wonderful to deal with. Devon Smith is a great guy to buy a car from! More

by mrselainesmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Apr 17, 2026

My Nissan of Grand Rapids responded

Thank you for the kind words! We’re so glad you had a great experience. Devon truly appreciates the recognition, and we’re grateful you chose us for your vehicle purchase. Enjoy your new ride!

March 18, 2026

Dealership Rating
Employee Rating

Paul was our salesperson. He did a great job with everything and I’m pretty sure he needs a raise. More

by gary@johnson-construction.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Mar 19, 2026

My Nissan of Grand Rapids responded

Thank you for your thoughtful review. We’re pleased to hear that Paul provided you with an excellent experience. Your feedback is greatly appreciated, and we will be sure to share your kind comments with him. Thank you for choosing our dealership.

March 04, 2026

Dealership Rating
Employee Rating

The service did not have my correct phone number to contact me when my vehicle was finished. Also they did not have a new key fob in stock to replace the fob that had an electrical issue. The main rea More

by jgar70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: N/A

Report | Print
Mar 09, 2026

My Nissan of Grand Rapids responded

We appreciate you bringing this to our attention. Our Service Manager, Mark Leutzinger, would like to speak with you about your recent service experience with us. Please give him a call at your earliest convenience: (231) 206-0612

February 20, 2026

Dealership Rating
Employee Rating

Very friendly, helpful and knowledgeable people- keep up the good work. Olivia was very nice More

by HEINZSIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 09, 2026

My Nissan of Grand Rapids responded

Thank you for the wonderful review! We're glad our team provided a friendly and helpful experience, and we’ll be sure to share your kind words with Olivia. We appreciate you choosing us!

February 19, 2026

Dealership Rating
Employee Rating

I really like the location and your service writers level of knowledge. Great place to get work done More

by MIBIKERBOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 19, 2026

My Nissan of Grand Rapids responded

Thank you for the 5-star review! We’re so glad you like our location and had a great experience with our knowledgeable service writers. Providing expert guidance and quality service is always our goal. We truly appreciate your trust in My Auto Grand Rapids and look forward to taking care of you again!

1
2

Dealership Inventory (59 Vehicles)

new 2026 Nissan Sentra car
2026 Nissan Sentra
new
Atlantic Gray/Super Black exterior
Automatic
Front-wheel Drive
Not Priced
View Details
new 2026 Nissan Kicks car, priced at $28,621
2026 Nissan Kicks
new
Gun Metallic/Scarlet Ember Tintcoat exterior
Automatic
All-wheel Drive
$28,621
View Details
new 2026 Nissan Rogue car, priced at $32,365
2026 Nissan Rogue
new
Boulder Gray Pearl exterior
Automatic
All-wheel Drive
$32,365
View Details
new 2026 Nissan Murano car, priced at $47,811
2026 Nissan Murano
new
Everest White Pearl/Black exterior
Automatic
All-wheel Drive
$47,811
View Details
new 2026 Nissan Frontier car, priced at $40,545
2026 Nissan Frontier
new
Super Black exterior
Automatic
Four-wheel Drive
$40,545
View Details
new 2026 Nissan Frontier car, priced at $37,691
2026 Nissan Frontier
new
Glacier White exterior
Automatic
Four-wheel Drive
$37,691
View Details
View All Inventory