Overall very positive experience.
The only criticism I had was that the process took a long time, but that was mainly because they were trying to help me out with financing and prici
The only criticism I had was that the process took a long time, but that was mainly because they were trying to help me out with financing and pricing. They took care of me as a loyal Fox/Murgado customer over the years, and I very much appreciated that.
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by schaefer_matt
Verified Customer
Verified Customer
Other Employees Tagged:
Ali Bilal
, Chappy Polk, David Villegas
Jan 09, 2025 -
Murgado Ford of Chicago responded
Thank you for sharing your experience! It's great to hear that you had a positive interaction and felt valued as a loyal customer. While the process took some time, it's encouraging that the team made the effort to assist with financing and pricing to meet your needs. Your loyalty and feedback are greatly appreciated!
It’s gone downhill since I brought my last car in 2021
Maybe it takes a while for them to adjust
Maybe it takes a while for them to adjust
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by bcrossley78
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ali Bilal
, Charles Chitava, Wade Sims
Dec 30, 2024 -
Murgado Ford of Chicago responded
We're sorry about your recent experience and truly appreciate your feedback. It's important to us that our service meets your expectations, and we’re committed to making improvements. Please feel free to reach out directly so we can address any concerns and ensure your next visit is a better experience.
Top Notch service, without the pressure.
Premium quality of vehicle on hands, very clean, well maintained, and nice inventory
Premium quality of vehicle on hands, very clean, well maintained, and nice inventory
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by nelsonfranco72
Verified Customer
Verified Customer
Other Employees Tagged:
Elmira Ismailova
Dec 26, 2024 -
Murgado Ford of Chicago responded
Thank you for your kind words and five-star review! We're delighted you enjoyed our top-notch service and premium vehicle selection. We look forward to helping you again!
A dealership you can trust!
Helped me when another Ford dealership would not! Recommend highly!
Helped me when another Ford dealership would not! Recommend highly!
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by jenniedchilds
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Elias and Kaleb Ortiz
Dec 24, 2024 -
Murgado Ford of Chicago responded
Thank you for your recommendation! We're glad we could assist when others couldn't. Earning your trust means a lot to us, and we're here to help with anything you need in the future!
Traded my 2017 MKZ with a 2022 Nautilus.
This was the third car I am buying from this dealership (2 from Fox Ford and this one from the new owners Murgado). I gave them the car with two key
This was the third car I am buying from this dealership (2 from Fox Ford and this one from the new owners Murgado). I gave them the car with two keys. They gave me only one key. When asked for the second key the sales manager refused to give it to me and asked me to pay for it. Thanks to Chappy who came up with a solution and resolved the issue.
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by mgorguis
Other Employees Tagged:
Ali Bilal
, Chappy Polk
Dec 16, 2024 -
Murgado Ford of Chicago responded
Thank you for sharing your feedback! We're thrilled to hear you've had a positive experience with us, especially with Chappy’s help in resolving the key issue. We truly appreciate your continued trust in Murgado Ford for your vehicle needs. If you know anyone looking for a new car, we'd love the opportunity to assist them as well. Referrals are the highest compliment we can receive! Let us know if you need anything else.
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