B Q | Page 2

Best dealer I've ever done business with. Every single salesman was friendly and sociable. Mark Brauninger was my salesman and especially very knowledgeable. Mark was the best, I drove from Northern Illi salesman was friendly and sociable. Mark Brauninger was my salesman and especially very knowledgeable. Mark was the best, I drove from Northern Illinois to buy my truck. Laura Ford had the best prices in a 500 mile radius from me. More

Helpful 0

Report | Print

Absolutely xxxx Found a used car I liked online. Went to the dealership and test drove it and then discussed a price. All that went fine. Then scheduled a time to com Found a used car I liked online. Went to the dealership and test drove it and then discussed a price. All that went fine. Then scheduled a time to come pick up the car. Showed up and the car was filthy. Hadn't been vacuumed or cleaned at all. Sat and waited an hour for the car to be cleaned. They brought it up and it still had soda spilt all over the drivers door and a melted sucker in the center console. I waited again for them to clean it. They brought it back again and it was still dirty but not bad and i was sick of waiting so I drove it home. The very next day the rear wheel locked up and I had to have the car towed back to the dealership. They fixed it and then brought it to my house to drop it back off because of the inconvenience. So they got a point for that at least. Next day I wasn't feeling to sure about the service department of the dealership so I took the car to Dobbs for a safety inspection and my feeling was right because it failed. I called the dealership and they got annoyed with me because they already did a safety inspection and passed the vehicle. I stated that I wanted the parts that dobbs pointed out as fails replaced. The service department told me no and that those parts were not part of the safety inspection. I called the high way patrol and filled a complaint against the dealership. Highway patrol came and inspected the car and said yes it failed the safety inspection and those parts needed to be replaced. I told the dealership this and the highway patrol called them as well and then they finally agreed to make the repairs with a catch. During this whole process I had already put up a negative review of the dealership on this site. The sales manager would only agree to make the repairs if I deleted my previous negative review. I was very agitated by this but I didnt want to fight anymore and I wanted the car repaired so i did it. Now its months later and my warrenty is up so I'm reposting what happened. You probably won't have an issue with a brand new car at this dealership but i wouldn't trust purchasing a used vehicle from here ever again. Also the staff from top to bottom seem very untrustworthy. More

by rhodesadam2000 Verified Customer Verified Customer

Helpful 1

Report | Print

A great dealership to do business with Laurel Ford has the best selection of SUVs we found. Search online for the best price and found no one could beat their prices. Robert our salesman sh Laurel Ford has the best selection of SUVs we found. Search online for the best price and found no one could beat their prices. Robert our salesman showed us exactly what we were looking for and got us a great deal More

Helpful 0

Report | Print

Unbelievable place to go to, from sales to service. This is by far the best dealership to work with in Missouri. The sales department is amazing as well as the service department. You’ll never find a fr This is by far the best dealership to work with in Missouri. The sales department is amazing as well as the service department. You’ll never find a friendlier staff. More

by Fordmaniac Verified Customer Verified Customer

Helpful 0

Report | Print

Best Price First time I’ve bought a car out of state and my experience was pretty good. I searched around on car guru for about a month I found the car I bought First time I’ve bought a car out of state and my experience was pretty good. I searched around on car guru for about a month I found the car I bought here at this dealership was rated the good deal on car guru. More

by john.s.kim17 Verified Customer Verified Customer

Helpful 0

Report | Print

Great service I had a recall on my escape and it was completed in a timely manner. When my car was finished I received a text message letting me know that my car wa I had a recall on my escape and it was completed in a timely manner. When my car was finished I received a text message letting me know that my car was ready. Very convenient! More

by jujuenghauser Verified Customer Verified Customer

Helpful 0

Report | Print

Awesome experiences They were very helpful I would definitely recommend them to anybody looking to buy a new car. I don't think I could have gotten a better deal anyplac They were very helpful I would definitely recommend them to anybody looking to buy a new car. I don't think I could have gotten a better deal anyplace else. More

by elsbthwrrn Verified Customer Verified Customer

Helpful 0

Report | Print

Laura Ford was great to work with! We had a great experience at Laura Ford. Our salesman, Mark, was great! Very laid back, easy going, no pressure environment! Mark met all of our reque We had a great experience at Laura Ford. Our salesman, Mark, was great! Very laid back, easy going, no pressure environment! Mark met all of our requests we wanted in our new truck and assisted us in purchasing an awesome new F-150! More

by bwhite120 Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent service It was definitely a new car buying experience! There was no back and forth. Very quick and straightforward service! All dealers need to take a page fr It was definitely a new car buying experience! There was no back and forth. Very quick and straightforward service! All dealers need to take a page from Laura!! More

by kellyroberts2016 Verified Customer Verified Customer

Helpful 0

Report | Print

Great customer service! We found a truck on auto trader and went in to look at it. Robert Wells was the salesman who took us on our test drive and stuck with us through the w We found a truck on auto trader and went in to look at it. Robert Wells was the salesman who took us on our test drive and stuck with us through the whole process. He was great, the truck needed some work before we could take it home, and he kept us in the loop every step of the way. They also secured us an amazing financing deal, with monthly payments well below what we had requested. We are extremely pleased with our experience at Laura Ford. More

Helpful 1

Report | Print