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The advisor at the ford store is the sweetest person I have had the pleasure of knowing. I have watched her show such kindness to all us older people. thank you for that Laura ford. there are several plac have had the pleasure of knowing. I have watched her show such kindness to all us older people. thank you for that Laura ford. there are several places in town but i will always come to Laura and Jen More

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I honestly was not very happy. I was charged over $200 just for them to tell me the car had a bad battery. I could’ve gone to an auto parts shop, which would give me the same infor I was charged over $200 just for them to tell me the car had a bad battery. I could’ve gone to an auto parts shop, which would give me the same information for free. It wasn't enjoyable to me. I understand the shop has to make income. I just thought it was a lot excessive. More

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The people at Laura Ford were exceptionally helpful with getting me a new key fob since my old key fob no longer worked. I would get to the top of our driveway and my car was suddenly so it could not recogn getting me a new key fob since my old key fob no longer worked. I would get to the top of our driveway and my car was suddenly so it could not recognize the key. I’ll try to locker unlock my car and my car would not be able to pick up the frequency of the fob key. It is thanks to Laura Ford that I finally got a working fob key. If it wasn’t for them, I would be having issues with my fob key and my attempts at trying to unlock my car. Thank you for helping me and for all you do at Laura Ford. More

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Very helpful service department & quick turnaround for my oil change. They even came to my workplace in Cuba to pick up my vehicle! oil change. They even came to my workplace in Cuba to pick up my vehicle! More

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You can't even imagine how grateful I am for the Laura Ford team! I wanted to buy a new Bronco and had searched the internet for the best price. After talking with my salesman-Mark, I put down a deposit Ford team! I wanted to buy a new Bronco and had searched the internet for the best price. After talking with my salesman-Mark, I put down a deposit and waited for my new Bronco to arrive. Mark kept in touch with me, giving me updates throughout the process. I was happy when it finally arrived and made the 1 1/2 hour trip to pick it up. Between Mark in sales and Mark in finance, our experience was top notch with no hidden costs or fees that we have experienced at other lots! I highly recommend buying from Laura Ford! It was definitely work my drive! More

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Found the car I was looking for here! The price was the best in the area. Sales showed me the car in a polite and professional manner. Finance did a great job explaining all the extended coverage without p best in the area. Sales showed me the car in a polite and professional manner. Finance did a great job explaining all the extended coverage without pressure. More

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We had a great experience while purchasing our new F-250. Our salesman Robert Wells was great to work with. Brett was quick, efficient, and explained everything thoroughly . It was definitely worth the 3 hou Our salesman Robert Wells was great to work with. Brett was quick, efficient, and explained everything thoroughly . It was definitely worth the 3 hour drive we made. More

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Best dealer I've ever done business with. Every single salesman was friendly and sociable. Mark Brauninger was my salesman and especially very knowledgeable. Mark was the best, I drove from Northern Illi salesman was friendly and sociable. Mark Brauninger was my salesman and especially very knowledgeable. Mark was the best, I drove from Northern Illinois to buy my truck. Laura Ford had the best prices in a 500 mile radius from me. More

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Absolutely xxxx Found a used car I liked online. Went to the dealership and test drove it and then discussed a price. All that went fine. Then scheduled a time to com Found a used car I liked online. Went to the dealership and test drove it and then discussed a price. All that went fine. Then scheduled a time to come pick up the car. Showed up and the car was filthy. Hadn't been vacuumed or cleaned at all. Sat and waited an hour for the car to be cleaned. They brought it up and it still had soda spilt all over the drivers door and a melted sucker in the center console. I waited again for them to clean it. They brought it back again and it was still dirty but not bad and i was sick of waiting so I drove it home. The very next day the rear wheel locked up and I had to have the car towed back to the dealership. They fixed it and then brought it to my house to drop it back off because of the inconvenience. So they got a point for that at least. Next day I wasn't feeling to sure about the service department of the dealership so I took the car to Dobbs for a safety inspection and my feeling was right because it failed. I called the dealership and they got annoyed with me because they already did a safety inspection and passed the vehicle. I stated that I wanted the parts that dobbs pointed out as fails replaced. The service department told me no and that those parts were not part of the safety inspection. I called the high way patrol and filled a complaint against the dealership. Highway patrol came and inspected the car and said yes it failed the safety inspection and those parts needed to be replaced. I told the dealership this and the highway patrol called them as well and then they finally agreed to make the repairs with a catch. During this whole process I had already put up a negative review of the dealership on this site. The sales manager would only agree to make the repairs if I deleted my previous negative review. I was very agitated by this but I didnt want to fight anymore and I wanted the car repaired so i did it. Now its months later and my warrenty is up so I'm reposting what happened. You probably won't have an issue with a brand new car at this dealership but i wouldn't trust purchasing a used vehicle from here ever again. Also the staff from top to bottom seem very untrustworthy. More

by rhodesadam2000 Verified Customer Verified Customer

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A great dealership to do business with Laurel Ford has the best selection of SUVs we found. Search online for the best price and found no one could beat their prices. Robert our salesman sh Laurel Ford has the best selection of SUVs we found. Search online for the best price and found no one could beat their prices. Robert our salesman showed us exactly what we were looking for and got us a great deal More

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