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Jeff was very informative along the build of my 2024 ram. So far very happy with my purchase So far very happy with my purchase More

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Megan did a great job would recommend coming back. I have bought several other vehicles from lures in Collinsville and one Silverado in Sullivan. I have bought several other vehicles from lures in Collinsville and one Silverado in Sullivan. More

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Service Dept. Very poor. Service "writer" took 10 minutes to acknowledge my presence. Thenw proceed to ask "Bud what do you want?" Was called when car was re Very poor. Service "writer" took 10 minutes to acknowledge my presence. Thenw proceed to ask "Bud what do you want?" Was called when car was ready. Waited over 30 minutes to pickup my car. Everything very chaotic and EVERYONE exceptionally rude. I will NEVER have further dealings, of any kind, with any Laura dealerships. More

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Dropped my car off for an appt on 8/18/23 at 8 Am for a simple diagnosis. That afternoon it took me 3 attempts to get someone on the phone and was then put on hold for 5 minutes twice. They then let me kno simple diagnosis. That afternoon it took me 3 attempts to get someone on the phone and was then put on hold for 5 minutes twice. They then let me know my car would not be looked at until 8/21/23 because they were under staffed and behind which no one told me before hand. On 8/21 I received no contact. I called them at 4 PM and was told they just looked at my car and my oil pressure senor was going bad and it would cost 7 hrs labor and a total cost of $1700. I declined of course. I picked up my car on 8/22 at about noon. I was then informed that they miss quoted me on the price and it would only be $600, but no one called to tell me this and I had been dropped off to pick up my car. So I took my car and got the work done somewhere elese for $100.Probably will never go back unless absolutely necessary. It was the absolute worst experience I have ever had at a Mechanic shop. More

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Everyone was super friendly. While waiting for finance they made sure to check on us to see if we needed anything several times. While waiting for finance they made sure to check on us to see if we needed anything several times. More

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False advertising. This place is a joke. Sales people don’t want to work to make a sale. Their online vehicle advertisements state “NO HOOKS, NO GIMMICKS, DO NOT LET OTH This place is a joke. Sales people don’t want to work to make a sale. Their online vehicle advertisements state “NO HOOKS, NO GIMMICKS, DO NOT LET OTHER DEALERS TELL YOU OTHERWISE! 0% financing available for 72 months!” but when you ask about zero percent financing and the low advertised prices you’re told that you can’t have both. You’ll have to pay more for the vehicle if you actually want 0% financing. That sounds like a hook and a gimmick to me! They will also try to low ball you on your trade value. I shopped around and every other dealership offered more for my trade than Laura would offer. Ultimately I ended up buying my new Jeep somewhere else and I suggest you do the same. Edit: 1. This is not a mischaracterization of what happened. Cory’s responses were unsubstantial and gave little to no assistance with my needs as the customer. 2. The very first line in your advertisements states “NO HOOKS, NO GIMMICKS, DO NOT LET OTHER DEALERS TELL YOU OTHERWISE! 0% financing available for 72 months!” but you wait until almost the last line in your advertisement to inject your disclaimer. You are being deceptive by writing like this and giving a false initial impression that you can purchase a new Jeep at your low advertised prices with 0% financing. The disclaimer that you buried in your advertisement below everything else is placed there purposely in the hopes that customers will not read that far. 3. You only met my requested trade value on a vehicle that I did not want to help yourselves with your “end of month push”. You were not doing me a favor. You sold the vehicle I was interested in and attempted to push me into a vehicle I did not want. More

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Great to work with had a realy good car buying experience would recommend to friend and family. Had the best prices i could find will shop with them again to work with had a realy good car buying experience would recommend to friend and family. Had the best prices i could find will shop with them again More

by asinnard76 Verified Customer Verified Customer

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Great Got me in for an oil change fast with out appointment and nice people. Helped me immediately as soon as I walked in the door. Got me in for an oil change fast with out appointment and nice people. Helped me immediately as soon as I walked in the door. More

by DDAWNRJ Verified Customer Verified Customer

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