The team I worked with was extremely helpful and found me the perfect truck! They made the whole process easy and comforting! Will definitely be buying from them again!
"My new truck"
- Happy Camping
Pete Simons was easy to work with. Found the perfect truck and answered all my questions. I would definitely recommend him to all my friends and family for their next vehicle purchase.
"Horrible experience not in the favor of customer "
I was first told that they will be able to work with my negative equity and be able to transfer that balance it to a newer car with lower mileage. Once I got there I was immediately reminded that that was something just to give me in there door I gave him my paperwork to see what will be my parameter for a purchase of a vehicle. They went to go talk to their Finance team and said that I will be able to get into a SUV reasonable pricing and a approval. I took the car for a ride and absolutely loved it once I came back they said with this is something we can get you approved for and let's just start the paperwork. I was hesitant because I knew for sure that this was something else out of my price range but they were guaranteeing a approval and they wouldn't go this far if they couldn't get it approved. When it was time for signing for financing I was there Force into a $2,500 warranty price for the vehicle that I did not want. I then signed a conditions of financing saying if the deal was not finance that I can be refunded my down payment or they can find me something the suitable. 4 days later there was nothing that they could do to get me financed and when I asked for them to take off the warranty it was then a hassle and said it was something they could not do if they said if I had to take out the warranty that they was basically going to make my down payment be the warranty pricing so no matter what they were going to get this money for their back end. I was not satisfied I asked for them to show things that was equivalent to the car they gave me and nothing was found they found one car that was not even appealing. I sat there for another 3 hours for nothing of my liking to be match price-wise down payment wise or me having the option of not getting the warranty at warranty was forced upon me. I decided to walk away from the whole experience because nothing was in my favor is strictly on what this company's numbers could produce. In the future when someone is given the paperwork before looking at a vehicle running their credit and telling them what they want if they cannot match that offer they should just strictly be direct and say this is something we cannot do. I am 7 months pregnant and this has been the worst car experience I've ever been through I would not recommend this if you're in a charging credit situation and let them sell you on so that they have nothing no attempt of offering
- Adam P
Came in to drive an Audi A4 and ended up leaving in a newer for fusion. I worked with Jeremy chance one of the salesmen and not only was he extremely friendly there was pressure to buy anything and it was his goal to get me into a new car. He worked his butt off to help me out. It was the opposite of what most people would expect from buying a car. I can and will recommend everyone I know to come here first when shopping a new vehicle.
Thanks so much northwest motor sports! I love my new Chevy tranverse! Thank you to Fred much and bj stone! But an even greater thanks to kaya! She was so personable and easy to work with! Would highly recommend!
- KalAry Bulldogs
From the start we got a great sales person (Kaya) that didn’t waste our time trying to convince us about getting a car that we didn’t want. The car was just as advertised and a smooth ride. The wait was not bad which was mostly due to locating and pulling the car up to the front for us to take it but compared to other dealerships it was fast when it came to signing papers and out the door. Financing rep was also very nice and had a fancy digital desktop which made signing papers a bit fun and easier. The almost 3 hr drive was worth it! Wish I would’ve known about this place when I bought my car last year. Might go back and trade it in later on lol.
"Direct and very informative. "
I was happy with sales representative to actually listening to what I wanted and did not make me feel pressure on choosing a car! Great
Other Employees Tagged:
"Friendly and fast"
Great experience with Jeremy at NWMS. We usually dread the car buying process, but he made it easy and it went much quicker than we've had in the past. We were able to purchase the truck at a fair price, and still have time to drive up to Everett to hook up our travel trailer and get on the road! Would recommend NWMS!
Great deal on our trade-in and worked within our budget. Our salesman was honest and never once did we feel as if we were getting a sales pitch or being talked into something. Great experience and one we hope to repeat in the future.
"First time buyer experience couldn’t hadn’t been better! "
I worked with Kaya, BJ Stone, and Fred. Each person played a huge role in purchasing my very first car! We came into the dealership with a few requests in mind for a vehicle and they swayed us a totally different direction (best thing to happen). They were transparent with us through the whole experience and we never once felt like we were being pushed or taken advantage of during the business deal. They sat us down and showed us everything they had on their lot that fit our criteria and budget and we were able to find our dream car! I would recommend any first timers, or anyone looking for a car and encourage them to go to NWMS! They made our first experience easy and one to remember!