Bailey Crego

Really great experience. We were looking for a Jeep Cherokee and they let us test drive almost all they had in the price range we were looking for. Really helped my wife de We were looking for a Jeep Cherokee and they let us test drive almost all they had in the price range we were looking for. Really helped my wife decide on the one she wanted. More

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I made a purchase from out of state living in CT. Charlie made the process very easy and put my mind at ease answering all questions thoroughly and in a timely manner. I was given a video virtual a Charlie made the process very easy and put my mind at ease answering all questions thoroughly and in a timely manner. I was given a video virtual appointment of the vehicle to supplement the pictures online which helped as I was unable to visit for a test drive. The process was transparent and easy with no hidden costs not listed online. I was allowed a pre-sale inspection performed by a third party to put my mind at ease as to the condition of the vehicle. I flew into Texas from CT to sign the paperwork and drive the vehicle home and when I arrived everything was fully prepared and in order making the process seamless for purchase. I would highly recommend doing business with Novak Motors. More

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I cannot stress enough how much this dealership made my buying experience the best I have ever had. Starting with the quick response after inquiring online about one of their vehicles in their inventory. B buying experience the best I have ever had. Starting with the quick response after inquiring online about one of their vehicles in their inventory. Bailey was quick to reply to my questions and was super helpful in getting my appointment set for a test drive. I was early to arrive for my appointment, Bailey had an earlier appointment scheduled before me so when I got there, Charlie met me out on the lot as I was viewing their inventory. Having stated to Charlie that I was scheduled to meet with Bailey, he was polite to say he was currently assisting another prospective buyer and he’d be happy to assist me with any questions I might have, also stating he was the GSM of the store. Charlie ended up working with me all the way through to closing the deal on my “new” Jeep. It truly was such a pleasant buying experience and I will most certainly recommend Novak Motors-Bedford to anyone in the market to buy their next vehicle. SUPER HAPPY NOVAK MOTORS CUSTOMER 😁 Kelley D. Massengale More

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Competitive pricing, quality low mileage vehicles. Lifetime power train warranty. No hi pressure sales tactics. Friendly sales and finance personnel. Lifetime power train warranty. No hi pressure sales tactics. Friendly sales and finance personnel. More

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I came into buy a truck. The price was great. My sales guy was great. Very attentive and helped me navigate the process. The finance guy was good. Explained everything thorou The price was great. My sales guy was great. Very attentive and helped me navigate the process. The finance guy was good. Explained everything thoroughly. The reason for my 3* review and not recommending is that the Sales manager, Charlie. My trucks transmission was locked up. They told me they'd subtract the cost of a rebuilt transmission from the trade value they would have given had the truck been running which was about $23k. No problem.. that was fair, that's all we can ask for. What wasn't fair was the price of the rebuild. The sales manager deducted $6k from my trade, which was about $1500 more than the cost of the rebuild. What a shady piece of work. Liar. I know the cost because I rebuilt my wife's transmission 1 month before which was the same transmission as the one in my truck. I was given 3 different prices for a rebuild from independent transmission shops (all of which said they give dealerships discounts) and the cost of me rebuilding the transmission instead of the dealership was $500-$1000 less than what the sales manager deducted. He deducted $6000, when I could have gotten the rebuild done for $5000-$5500 without a dealership discount. Shady... Then he comes to me and says that they are buying a NEW transmission from GM.. I asked "why are you doing that?"... His reply was "because it's cheaper than a rebuild." So this shady fly by night sales manager named Charlie just admitted to fraudulently over charging me for a repair. I'm pretty sure that's fraud if you do that to an insurance company, right? You legally can't turn in the highest bid from a mechanic and then pocket the cash... But somehow this guy did. All I asked for was $500 more on my trade... My sales guy was great... My experience was perfect until I dealt with this shady sales manager. I'd go somewhere else to buy a car if you're bringing in a trade that may have some repairs. More

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The whole process was awesome and fast no back and forth games!! To the point and out the door!! games!! To the point and out the door!! More

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Easiest, quickest, most efficient purchase of a vehicle I have ever been involved with. Found the RAM Laramie on their web site and was fortunate to Have Bailey Crego as my "go to" person. After the deal w have ever been involved with. Found the RAM Laramie on their web site and was fortunate to Have Bailey Crego as my "go to" person. After the deal was done, I flew in to DFW and Bailey personally delivered the truck to the airport. We went over the truck and it actually exceeded my expectations. I can only give Bailey 5 STARS because I do not see a 10 STAR selection. Thanks again! Danny F. More

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I am left with a positive experience of a quality customer service that I have benefited from Charlie. From the day Charlie received an email from me in which I showed an interest in a Jeep, he immed customer service that I have benefited from Charlie. From the day Charlie received an email from me in which I showed an interest in a Jeep, he immediately reached out back to me to jumpstart the process. He was helpful all the way, by advising and answering all my questions with details, which made my decision-making process easier to purchase the car. I would gladly refer Charlie to anyone who is planning to purchase a car at Novak Motors TX, because not only did I get a good deal on the Jeep I got, but also because I had a good human experience. Good job Charlie! More

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No nonsense purchase. Went to look and compare a few Jeeps we saw at a few dealers online and this place has there act together. Bailey was very easy to work with no Went to look and compare a few Jeeps we saw at a few dealers online and this place has there act together. Bailey was very easy to work with no high pressure sales that you would expect at typical used car dealers and was very informative and upfront with what could be done. He seemed to listen to what we needed and gave us a few suggestions. Love the fact that the Jeep mods are done professionally and backed for 3 years. Michael in finance was helpful in all things Jeep and of course with closing the deal. Really enjoyed talking with him which is a first when dealing with finance folks at dealerships! lol Wasn't going to get the warranty but I read the reviews of the company they use and it looked much better than the one I had with my own credit union. The fact that they waive the $100 deductible if you bring it to them doesn't hurt either. If I had to pick anything to be critical on is that the vehicle came from NY and has the corrosion you'd expect dealing with salty roads there but that was not a deal breaker, just something to consider. All in all we are very pleased with the purchase and I feel like I hit the trifecta getting paired up with the folks we dealt with there at Novak. Even Jerry or Terry (can't remember his name) at the service department was genuine and helpful. I'd have no problems bringing any vehicle to him to get serviced. More

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When I first went into the dealership I was surprised that the price was lower than what I saw online and the fact that they claimed they had no hidden fees. This dealership is the same as all the others that the price was lower than what I saw online and the fact that they claimed they had no hidden fees. This dealership is the same as all the others. I was trying to buy the truck a week later and they raised the price to what it was online saying that the market made it go up, but if I was to finance the truck with them then I could get that price. Total BS, I did the calculations of what they said was the discounted price and it came out to be even more than what the marked up price was. Also they pressure you to get warranty that comes out to around 4K more on top of purchase. Either way I got suckered and walked out of there with 3K of mystery fees I’ll be paying for. Be explanation and when I asked about it they gave me more conversation reverting techniques. Salesmen are very good but the financial people are shady people. DO NOT RECOMMEND. More

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