Bailey Lotsberg

Purchased a used Ford Explorer. Also purchased a Walser extended warranty at the same time as the purchase of the Ford. Warning light coming on and dealer unable to find any issue. Also purchased a Walser extended warranty at the same time as the purchase of the Ford. Warning light coming on and dealer unable to find any issue. Picked up SUV and second time starting it the light was on again. Dropped of at dealer a second time. They had it over a week and unable to find anything. Went to pick it up and light came on in the parking lot of the dealership. Left SUV a third time. They had it over a week again and replaced a switch and the second time I started it the light was on again. So frustrating that the Warranty requires going through this purchasing dealer and not going directly to a Ford dealer. What do I do..............drop of the SUV a fourth time? More

by kschlangen Verified Customer Verified Customer

Report | Print

Walser Mazda has helped me feel comfortable and confident about my vehicle purchase. The experience and interactions with the customer service team, sales staff and service is always very professional and p about my vehicle purchase. The experience and interactions with the customer service team, sales staff and service is always very professional and personable. Most recently I traded in a car and ended up with a lease. I am so happy with the car and know it was the right decision. The sales team took time to ask me specifically about what I was looking for. A special call out to Alex Meyhoefer -- who was very patient in educating me about a lease arrangement as well as all other transactional processes. THANK YOU!! More

by kj22911 Verified Customer Verified Customer

Report | Print

Great dealership. Walser is extremely reliable and have wonderful products including Mazdas. Best salesman I've ever worked with. Alex Meyhoferis excellent Walser is extremely reliable and have wonderful products including Mazdas. Best salesman I've ever worked with. Alex Meyhoferis excellent More

by tsorlien Verified Customer Verified Customer

Report | Print

Pleasant people but some employees need some more training on auto repair so they can speak with knowledge training on auto repair so they can speak with knowledge More

by Fabs Verified Customer Verified Customer

Report | Print

I had an amazing experience! The staff were very kind and the dealership was very well kept. The staff were very kind and the dealership was very well kept. More

by bcrowderman Verified Customer Verified Customer

Report | Print

Had i known your service dept is open Ltd hours i would not have purchased. Im 40.minutes away and it's very inconvenient to have to take off work for basic services. Also I'd prepaid for service work but not have purchased. Im 40.minutes away and it's very inconvenient to have to take off work for basic services. Also I'd prepaid for service work but yet when I arrive to appointment they try to charge me. If I'd forgotten the prepays I'd have double paid. It should automatically be a flag on my account the prepayments. Also technician didn't reset the next service feature More

by brendaap Verified Customer Verified Customer

Report | Print

I’m pleased with the service I received at Walser Mazda in Burnsville. Reservation was easy. Check-in was easy. Service tech sent me a video of his inspection. All went well. in Burnsville. Reservation was easy. Check-in was easy. Service tech sent me a video of his inspection. All went well. More

by corradini.dede Verified Customer Verified Customer

Report | Print

Raman was fantastic and knew everything about the functions of the car we purchased. The only drawback was the battery had to be replaced the next day but there was no charge. We really appreciated functions of the car we purchased. The only drawback was the battery had to be replaced the next day but there was no charge. We really appreciated the fact that Raman did not pressure us to by extra packages, he simply offered options to us. I have already relayed my experience to friends . More

by chiptaft Verified Customer Verified Customer

Report | Print

We are very pleased with the service from start to finish! The feedback we receive on our phone while they are working on our vehicle is AWESOME! finish! The feedback we receive on our phone while they are working on our vehicle is AWESOME! More

by T2Hoskin Verified Customer Verified Customer

Report | Print

Fabulous prompt service, as always. Walser has been my go to dealership for years. Unlikely to change. Walser has been my go to dealership for years. Unlikely to change. More

by msdymi Verified Customer Verified Customer

Report | Print