Bandula Dissanayake

While attempting to buy a new car, I called around the different Toyota dealerships to see if I could test drive a car. Whitby had one for test-drive. After I got there, the sales advisor Bandula had t different Toyota dealerships to see if I could test drive a car. Whitby had one for test-drive. After I got there, the sales advisor Bandula had told me that the car is available and ready for sale, only upon a trade-in. (Obviously, as they're trying to make a quick buck given the large wait time for the vehicle) We told the advisor we'd bring in the car tomorrow, as he made it clear it was URGENT otherwise the vehicle would be sold. We scheduled time off work to go out of our way to Whitby Toyota. When we got there, suddenly the vehicle was "SOLD"... This makes no sense, given that we showed up right before the store's closure the day before and we made an appointment for the next afternoon. We had even exchanged messages inbetween this time, and at no point did they mention this prior to our arrival. Why? BECAUSE THEY WANTED A SALE. We were obviously upset, the sales director, Richard comes out and quickly tells us actually the vehicle wasn't sold, it's being used as a test drive unit. What a shocker... Massive miscommunication between the sales team and the upper management. Why waste our time, let us book off work and then when we show up finally tell us? We told them we're good and we were ready to walk out, Richard stops looks at us and asks. Why wouldn't you buy from us? How about the fact that your deceptive, dishonest and disrespectful of peoples time? Pulling cheap tactics to get customers through the door. I've never had this experience once at Tesla, Honda or any other Toyota dealership. Go to Clarington Toyota, or quite frankly any other Toyota dealership for a relaxed experience. Put your deposit, and enjoy your new Car in a few months. These 2 are the epitome of the "used cars salesmen" archetype that dissaudes people from ever wanting to shop for cars. Simply textbook behaviours. More

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This dealership get a five star for its service and its sales. We have been going there for over 40 years as a family. I trust them and recommend them to everyone. I trust them with our youngest Toyota dri sales. We have been going there for over 40 years as a family. I trust them and recommend them to everyone. I trust them with our youngest Toyota drivers in our family as they treat them with respect. The sales people are patient and respectful all the while taking care to find a product that suits our needs, no matter how many months it takes. They keep in contact with us and update us when needed but never overstep the boundary of personal space and time. Thank you, we will be back. Sophie Peters More

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They were very kind and went above and beyond for me. My rep Bandula was amazing in I highly recommend them. My rep Bandula was amazing in I highly recommend them. More

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I bought my RAV4 2023 through Bandula, and I am extremely happy having met him, the way he explained things about the different options and also the follow ups i had. Thanks Daniel Rajakumar happy having met him, the way he explained things about the different options and also the follow ups i had. Thanks Daniel Rajakumar More

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Bandula was very helpful in finding the type of used car we were looking for. We are pleased with our purchase given the climate of the car market. When picking up our purchase the vehicle was spotless an we were looking for. We are pleased with our purchase given the climate of the car market. When picking up our purchase the vehicle was spotless and ready to go. Thanks Bandula and all at Whitby Toyota. More

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Bandula at Toyota Whitby made everything such an easy process and accommodated my circumstances with thoughtfulness and professionalism. Thanks to Whitby Toyota and Bandula, I was able to get a vehicle a process and accommodated my circumstances with thoughtfulness and professionalism. Thanks to Whitby Toyota and Bandula, I was able to get a vehicle at a time I needed it most. Will definitely be referring everyone who’s looking for a car there ! More

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Bandula was very professional, helping guide me through the entire purchasing process and also offering occasional updates to my RAV4 order. He was also very easy to contact on various occasions, offering the entire purchasing process and also offering occasional updates to my RAV4 order. He was also very easy to contact on various occasions, offering quick responses to any emails, texts, or phone calls. More

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Excellent customer service. Everyone we dealt with was extremely helpful and knowledgeable. I highly recommend Whitby Toyota. Everyone we dealt with was extremely helpful and knowledgeable. I highly recommend Whitby Toyota. More

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dealer was very good, but drew out the sales experence, all in all the experience was good. experence, all in all the experience was good. More

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Bought a new car. Tried to trade in my old car worth $7k on UVIP package. They offered $2k with limited justification with the attitude of take it or leave it. Sold my Tried to trade in my old car worth $7k on UVIP package. They offered $2k with limited justification with the attitude of take it or leave it. Sold my car as is privately on Facebook in 30 minutes for $5k. Ordered my car with few optional accessories. They delivered my car without all purchased accessories and no one told me about this on delivery. Whole buying process will make you go through so many people. You don’t know who to contact in case of any issues. More

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