Barry Pinlac | Page 19

Outstanding Team We recently bought our second Volvo from this dealership. The whole process from narrowing down options to match what we needed, to finding the right We recently bought our second Volvo from this dealership. The whole process from narrowing down options to match what we needed, to finding the right price for us to commit to, signing the required paperwork, and last, taking ownership of the vehicle was simple and pleasant. Barry helped us select the right vehicle from the lot and worked with John to figure out the price for us. We were done with these initial steps in less than 2 hours, compared to much longer times we had spent in the past at other dealerships. Jeremy was very professional and thorough walking us through the financial details and also patiently explaining to us the extended warranty options that we could choose from. Alycia, went an extra mile with us making sure that we would be aware of the various features that come with the vehicle that we purchased. Great person to talk to.We were never pressured into buying and we were given plenty of time to make up our own mind. We highly recommend working with this team of professionals at this dealership! More

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Worst Customer Service ever Received worst service ever at any dealership. I cannot believe they are selling luxury cars by treating customers as if they were salvage auction car Received worst service ever at any dealership. I cannot believe they are selling luxury cars by treating customers as if they were salvage auction car buyers. Very poor hospitality, Barry only showed us demo used car for whatever reason ( maybe he assumed that we cannot afford new car ). Extremely shady sales tactics trying to hide details of volvo incentives and invoice price. Worse came when we we were walking out of dealership, he stopped us when I was about to enter in my car in parking lot and asked us loudly from distance that how much would I be willing to pay??? I could not believe it, I will never go there again. More

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Honest Review So, my 2 little ones, wife and I are in the market to buy a seven seater SUV. We live in Flower Mound, so this dealership for Volvo so the closest to So, my 2 little ones, wife and I are in the market to buy a seven seater SUV. We live in Flower Mound, so this dealership for Volvo so the closest to us. Upon reaching the dealership (one small sign for "sales") we see and trying look for a parking space (none!). We had to park in one of the new Volvo car spots. We get to this service looking building, which apparently the sales office. We were greeted by the gentleman "Scott", the manager, who was nice and handed us over to "Barry", who seemed nice as well. He got us to the new vehicle parked on a ramp (XC 90 2016), which was wonderful looking. He popped the trunk open and started describing the model name and the cost. Then that was it. 90% of the questions from there on that I asked, were answered as either, not sure of it is the paper (a black and white cheap paper showing 3 model options, laid out in a 8 size font with small dots that would literally take a scale to line up and look for the right reponse). I knew much more about the vehicle than he did! He came on the test drive with us and every 10-20 feet kept showing us the directions on the road including reminding us of speed limit. It seemed like he owned the car, there was just no room for us to freely look around! Coming back to the dealership he asked me twice if I would be able to park it back!!! The dealership was much worse than a Toyota dealership in aesthetics, courtesy, professionalism of people, knowledge, approach and general kindness! The secretary even had no manners!!! I have never in my 15 years experience of buying cars from Toyota to Nissan to Acura to BMW to Porsche have ever seen such kind of unprofessionalism, literal rude service to pathetic knowledge of people selling a 60+k $ car. There is literally no way I would either step back there or recommend even my worst enemy got it there! So sorry to say, but only reason someone might buy a car from there would be either a crazy sale, or an insanely good car and ready to ignore everything else. A couple of small things at the end (believe me I could write a book on this, but running out of my precious time and text space on here); asked him for a brochure; response > "it's on the Internet", we liked the car except a stiff ride, there is an air suspension option right, response > let me see (looking on the computer in his cubicle, not even having the courtesy to offer me to sit down) > "I don't see how it should make a difference in ride here". Then Inask someone right outside the cabin, and this guy is standing 15 feet away leaning on a Volvo sedan and saying its a 1800$ option and makes a difference yes. So I ask him if there is one I could try, Barry steps in, "oh no, we cannot do that at all, can't even dream of doing that at all". I was puzzled and then the other gentleman told me, while walking away, we sold the last car with this "first edition" which had the option this morning to someone. Hence I knew why Barry mentioned so! He didn't even have the courtesy to give me his card, or something in the lines of thank you for coming or we can get you a prize on it etc. it's like we weren't even welcomed there! So I approached Scott the manager about this while leaving, who was dumbfounded and had not much to say even! Worst, odd and humiliating experience ever! I did not have to do but just sit and watch make them one blunder after the other!!! Good luck if you are going there!!! More

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Great dealership, very nice! As soon as we pulled into the Volvo of Dallas parking lot, Yaya was there to greet us with a smile. From that point on, he made us feel very welcome, As soon as we pulled into the Volvo of Dallas parking lot, Yaya was there to greet us with a smile. From that point on, he made us feel very welcome, as did Barry and Chris. They worked with us on the deal that we wanted and we left with a smile on our face! Thank you for being so patient with all my demands and making me feel important! I will be back for all my car buying needs! More

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AWESOME dealership - two thumbs up - five stars ***** I came in to the dealership recently inquiring about a specific preowned vehicle - a "manager's special" that was advertised in an email I had just rec came in to the dealership recently inquiring about a specific preowned vehicle - a "manager's special" that was advertised in an email I had just received, and, after the test drive and negotiating with the awesome salesman and staff, I drove off the lot with my V50! More

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