The service department was great.
My wait time was not long. Enjoying my new car. Thank you.
My wait time was not long. Enjoying my new car. Thank you.
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by kristineendo
Verified Customer
Verified Customer
May 16, 2026 -
Volkswagen Thousand Oaks responded
Thank you for sharing your experience with our service department and congratulations on your new Volkswagen. We’re glad your wait was minimal and that you’re enjoying your ID.4. If there’s anything else we can assist you with, please let us know.
Roger Chammas
General Manager
rchammas@browningautogroup.com
Great dealership, very responsive and good selection of
vehicles. Got a great deal on a used EV
vehicles. Got a great deal on a used EV
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by drew
Verified Customer
Verified Customer
May 07, 2026 -
Volkswagen Thousand Oaks responded
Beau and the team are delighted that our selection and responsiveness met your expectations when you chose your used Volkswagen ID.4. Thank you for sharing your feedback, and we look forward to assisting you with any future needs.
Roger Chammas
General Manager
rchammas@browningautogroup.com
Relatively disappointed with the facilitation of an
out-of-state sale by this dealership. Lack of clear communication and expectations on the facilitation of the sale left us with a very expensive pape
out-of-state sale by this dealership. Lack of clear communication and expectations on the facilitation of the sale left us with a very expensive paperweight once the vehicle arrived.
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by WESLEY.RIETH
Verified Customer
Verified Customer
May 07, 2026 -
Volkswagen Thousand Oaks responded
Hello Wesley,
Thank you for your feedback. We’re sorry to hear your out-of-state purchase experience did not meet expectations. We understand how frustrating unclear communication and registration-related confusion can be, especially during a major purchase. After reviewing your concerns with our team and personally being involved to send you the documents needed, we’d like to clarify that DMV registration and temporary plate requirements for your transaction were handled outside of our dealership and in your state by you, and we apologize if that was not communicated clearly during the process. We also addressed your feedback internally to help improve communication and delivery expectations for future customers.
We appreciate you taking the time to share your experience and hope you enjoy your vehicle moving forward.
Roger Chammas
General Manager
rchammas@browningautogroup.com
Sales person was great.
The financial follow up was not great. Left the Finance department a VM after 1 week because the credit site had not been updated (old car was still
The financial follow up was not great. Left the Finance department a VM after 1 week because the credit site had not been updated (old car was still on there with automatic payments and the new car was nowhere to be found). Got a call from the Finance department after two weeks because I had to sign parts of the contract again. Not great.
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by ASCIAMANNA
Verified Customer
Verified Customer
May 04, 2026 -
Volkswagen Thousand Oaks responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible for you to send us your contact information so that we can reach out and address your concerns? Thank you for your time, and hopefully, we can get to the bottom of this.
Roger Chammas
General Manager
rchammas@browningautogroup.com
Beau was exceptional to work with.
The vehicle offer was very competitive, which is what has us come to the dealership. We would recommend VW TO to anyone.
The vehicle offer was very competitive, which is what has us come to the dealership. We would recommend VW TO to anyone.
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by jefkramer
Verified Customer
Verified Customer
Apr 14, 2026 -
Volkswagen Thousand Oaks responded
Thank you for highlighting Beau’s exceptional service. We’re pleased the Volkswagen offer hit the mark and that you felt confident choosing us. Your recommendation means a lot.
Roger Chammas
General Manager
rchammas@browningautogroup.com
After a month-long search across Southern California for
a certified pre-owned VW ID.4 xxxxxxPlus. I finally found the exact car at Thousand Oaks VW. Called the dealer, scheduled the same-day appointment, a
a certified pre-owned VW ID.4 xxxxxxPlus. I finally found the exact car at Thousand Oaks VW. Called the dealer, scheduled the same-day appointment, and Beau was fantastic—clear, helpful, and professional. Arrived after 4pm and the test drive, application, and loan processing took only a few hours. Smoothest, easiest car-buying experience I’ve had. Highly recommend.
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by JENNY.RAMIREZ
Verified Customer
Verified Customer
Mar 24, 2026 -
Volkswagen Thousand Oaks responded
It’s fantastic to hear you tracked down the exact certified pre-owned VW ID.4 and that Beau made every step clear and efficient. We’re glad the test drive, application, and loan processing all came together smoothly. Enjoy your new ID.4 and thanks for sharing your recommendation.
Roger Chammas
General Manager
rchammas@browningautogroup.com
We talked numbers over the phone and went in and
purchased on those terms. Salesman Viictor manager Brad very friendly and professional
purchased on those terms. Salesman Viictor manager Brad very friendly and professional
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by donholland2
Verified Customer
Verified Customer
Feb 23, 2026 -
Volkswagen Thousand Oaks responded
It’s great to hear Victor and our team could honor the numbers you discussed over the phone and help you drive off in your new Volkswagen Tiguan. Thank you for the 5-star review. We look forward to working with you again.
Roger Chammas
General Manager
rchammas@browningautogroup.com
Good service and also willing to help in anyway, and very
professional people willing to help an extra mile
professional people willing to help an extra mile
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by ARMANDOGARCIA25778
Verified Customer
Verified Customer
Service Price Transparency
Jan 24, 2026 -
Volkswagen Thousand Oaks responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Roger Chammas
General Manager
rchammas@browningautogroup.com
Purchased a new car from VW Thousand Oaks.
Amazing service, very professional and honest. Would definitely come back.
Amazing service, very professional and honest. Would definitely come back.
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by j8
Verified Customer
Verified Customer
Service Price Transparency
Dec 16, 2025 -
Volkswagen Thousand Oaks responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen Thousand Oaks.
Roger Chammas
General Manager
rchammas@browningautogroup.com
Beau was very helpful and answered all of our questions.
We are happy with the choice we made.
We are happy with the choice we made.
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by VSWANGLER
Verified Customer
Verified Customer
Dec 05, 2025 -
Volkswagen Thousand Oaks responded
Thank you for choosing Volkswagen Thousand Oaks. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Roger Chammas
General Manager
rchammas@browningautogroup.com
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