Belinda Gribble

Where do I begin? We bought a used Lincoln from this dealership, immediately noticed problems with the accelerator sputter when you push it, we brought it back and the We bought a used Lincoln from this dealership, immediately noticed problems with the accelerator sputter when you push it, we brought it back and their service guy didn’t see anything but would call a Lincoln dealership to take a look two days later we called several Lincoln dealerships and none had received a call from Mercedes Benz. When we questioned that they said they were “still trying” later that week we took it for a test drive with the used car manager to show him the problem. He noticed it and said “we will get it taken care of” 4 days later they had their head service guy look at it and said starting cost to repair would be around 1800 and then had the audacity to ask us if we would cover some of it. Meanwhile , we had asked several times about getting the car I traded in back and even though the finance manager told us he did the paperwork wrong , they had already sold it wholesale ? Not sure how you can sell it with invalid paperwork but I digress. After we said we would not be paying for any repairs because the used car manager said they would take care of it. He offered my trade in back , ironic because that wasn’t an option 3 days ago. Two days later (after two weeks with no vehicle) I got my trade in back , so at least they did that correctly. I caution everyone to stay away from here their business practices are shady and they lie at every turn. More

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