Ben Houston
Ben Houston at Priority Lexus Virginia Beach

Ben Houston

Finance

Priority Lexus Virginia Beach

3909 Virginia Beach Blvd
Virginia Beach, VA 23452

4.7
33 Reviews
4.7

33 Reviews

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33 Reviews of Ben Houston

July 27, 2025

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Employee Rating

Terrible service department. Dropped off for early bird 7 am appointment for an oil change. They kept my truck all day until I decided to just pick my truck up no communication a More

by Angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 28, 2025

Priority Lexus Virginia Beach responded

It's disappointing to hear about your experience with our service department. We strive for timely and clear communication, so it's concerning that this wasn't the case during your visit. I apologize for any inconvenience caused and would like to address this issue personally. Please feel free to reach out at your convenience. Thank you, Priority Customer Relations - feedback@priorityautomotive.com.

July 18, 2025

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Very nice place to have my RX 350 service maintenance,friendly and helpful,thank you til next time More

by Rudyreynoso678
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jay Connolly

Jul 21, 2025

Priority Lexus Virginia Beach responded

Thank you for your 5-star review! We appreciate you choosing Priority.

July 03, 2025

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Employee Rating

Very professional, the service was great. And I did appreciate losing car,Mike made me feel special. More

by Cpagley
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 07, 2025

Priority Lexus Virginia Beach responded

We're thrilled with your 5-star review! Thanks for being a part of the Priority family.

June 28, 2025

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Employee Rating

The people here were great, great attitude, very professional very pleased with the vehicle that we got More

by nathang8682
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Grady Harris, Jr. , Christine

Jun 30, 2025

Priority Lexus Virginia Beach responded

We're delighted to hear that you had a positive experience with our team at Priority Lexus of Virginia Beach! Enjoy your new vehicle, and thank you for choosing us.

May 19, 2025

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Employee Rating

The vehicle service representative took care of me in a very efficient manner. I am very pleased with my appointment More

by rkw5761
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2025

Priority Lexus Virginia Beach responded

We're delighted to hear that your appointment went smoothly at Priority Lexus of Virginia Beach! Thank you for sharing your positive experience with our service team.

May 16, 2025

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Employee Rating

Great service and communication between us in explaining issues with car. Highly recommend to all More

by mbrangan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Riccio

May 19, 2025

Priority Lexus Virginia Beach responded

Your feedback is appreciated! Thanks for being a valued customer.

May 14, 2025

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Employee Rating

They were excellent, professional and gave us a good reception. My family and I were excited about their customer care More

by Regina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rob Brasco

May 15, 2025

Priority Lexus Virginia Beach responded

Regina, we're delighted to hear that you and your family had a great experience with us at Priority Lexus of Virginia Beach. Thank you for the kind words about our team!

May 13, 2025

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Employee Rating

William went above and beyond to help us with our car purchase. He was very knowledgeable about the car we were interested in and he gave us a great deal. Everyone involved with the purchase was kind and More

by Bryanvest
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: William, Anderson five stars

May 14, 2025

Priority Lexus Virginia Beach responded

We're delighted to hear that William and the team at Priority Lexus of Virginia Beach provided such a positive car-buying experience. Thank you for your kind words, and we look forward to assisting you again in the future!

May 09, 2025

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Employee Rating

I was absolutely blown away by the professional treatment I received! Cameron and Samantha! Rock!!! More

by jyoungblood51
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cameron

May 12, 2025

Priority Lexus Virginia Beach responded

It’s great to hear that you had a positive experience! Thanks for choosing Priority.

May 06, 2025

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Employee Rating

Samanatha was a very responsive and dedicated customer service representative. She communicated well with the customer as well as the service technician performing the maintenance. She will be one of the More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Connolly , Samanatha Protrosky-five stars

May 08, 2025

Priority Lexus Virginia Beach responded

Jack, we're delighted to hear that Samantha's dedication and communication made such a positive impact on your experience at Priority Lexus of Virginia Beach. We look forward to welcoming you back for future service!

May 08, 2025

Jack responded

Thank you and you should reward Samantha for her hard work and imitative!

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