Ben Kranitz | Page 57

HORRIBLE! Lexus of Milwaukee will do and say anything to get you in the door. They entice you with what will be this big "VIP Experience" and then once you're there go back on everything you were told. I get you in the door. They entice you with what will be this big "VIP Experience" and then once you're there go back on everything you were told. I was all set up a week in advance to go look at specific cars. I was confirmed, sent photos of said cars, etc. My husband works 16+ hour days, 7 days a week so I made it clear that if we made the hour drive that we were serious about going home with a car that day and to please not waste our time. We show up for our appointment and it was FAR from "VIP." They had sold the cars I was supposed to look at earlier in the week. Couldn't that have been told to me when my appointment was confirmed? The original salesman we were supposed to meet with pawned us off with his associate who gave us the keys for a test drive (of a used, different car) and didn't give any information about the vehicle at all. Then wanted to talk numbers. We had two trade ins, one we wanted to sell either way and one we were willing to keep and not buy a new car. They offered to buy our 1 car outright, or if we purchased a new vehicle with them they would give us 1k more for that car. Since they didn't have the car in stock, we didn't sign any paperwork. We went home and I felt sick to my stomach about the whole experience. My husband said he didn't feel good about it either so we decided to go ahead and sell the car to them (that they kept over the weekend knowing we were going to sell it to them either way.) When I called on Monday, I was told they would no longer purchase the car from us now that we weren't purchasing a new car from them. NOT WHAT WAS TOLD TO US THAT SATURDAY. I spoke with the General Manager, who was apologetic and offered to send me $300 for what we went through and wasting our time. THEN I GET A LEGAL DOCUMENT they sent and want me to sign releasing them of any wrong doing and stating I will not tell the truth online. I have attached the email thread. I told Malik, the General Manager, that bribery is illegal and they cannot buy my silence. As of today, I have not received said check. More

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Extremely knowledgeable, professional, and friendly staff. Did a great job of leading us through the buying journey. Their product knowledge was second to none as we went through this experience. Ha staff. Did a great job of leading us through the buying journey. Their product knowledge was second to none as we went through this experience. Happy to join the Lexus family! More

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Ben, who took my cold call, was very attentive to our search for a specific vehicle model we needed to tow our boat and still provide a good highway ride. Although the inventory on hand was limited, Ben search for a specific vehicle model we needed to tow our boat and still provide a good highway ride. Although the inventory on hand was limited, Ben provided options of arriving vehicles but was still very helpful in providing the contrasts for us to make a choice. Moreover, Ben made 2 out of town trips to us for completion of the purchase and installation of accessories that were not available at the time of delivery. We were exceptionally pleased with Ben’s service! More

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I had a great experience at Lexus of Milwaukee today! Ben is a true professional with a eye for detail and a true understanding for the value of time. I will definitely be back. is a true professional with a eye for detail and a true understanding for the value of time. I will definitely be back. More

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Responsive & Easy Malik & Ben were very responsive and made the delivery of the car very easy. I appreciated the attention to detail and the care shown to long-time cus Malik & Ben were very responsive and made the delivery of the car very easy. I appreciated the attention to detail and the care shown to long-time customers. More

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The reason we give Ben 5 stars is because there are not 6 stars to give. Ben was wonderful to deal with. Professional, straight forward, knowledgeable, efficient sympathetic to our specific needs, and no “ca stars to give. Ben was wonderful to deal with. Professional, straight forward, knowledgeable, efficient sympathetic to our specific needs, and no “car sales shenanigans.” We highly recommend Lexus of Milwaukee and Ben Kranitz. If we buy another Lexus in the future, we will buy from Ben again. Rashard was easy to work with in the finance department and made the process painless. Sara was lovely in helping walk through all of the features on the GX. She’s funny and personable. A great way to end the car buying experience at Lexus of Milwaukee. More

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Very quick and easy process buying a car. It was my first car buying experience and they made it simple and easy to understand. Would recommend. car buying experience and they made it simple and easy to understand. Would recommend. More

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I had a great experience purchasing my first Lexus. Ben Kranitz was awesome to work with! Everyone from sales, financing, and tech were informative and friendly. Ben Kranitz was awesome to work with! Everyone from sales, financing, and tech were informative and friendly. More

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Pleasant buying experience working with Ben Kranitz I was able to get the exact model and color scheme with the features I wanted with Ben’s help in just a few days. Ben made for an easy and painless bu I was able to get the exact model and color scheme with the features I wanted with Ben’s help in just a few days. Ben made for an easy and painless buying experience. More

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Positive. I worked with Ben. He is knowledgeable, patient and kind. He sensed I needed time to make a decision and gave that to me. I never felt pressured. He b I worked with Ben. He is knowledgeable, patient and kind. He sensed I needed time to make a decision and gave that to me. I never felt pressured. He built a relationship of trust. Rashard is well-informed and helpful. Sarah is helpful and conveys information in a humorous manner. She certainly knows a lot about the Lexus! I do NOT give you permission to post my review. More

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