Ben St. Ours | Page 9

Purchased a Used Certified Honda t Purchased a used certified Honda that has had nothing, but mechanical issues since purchase. When speaking to general manager, his response is " OK" l Purchased a used certified Honda that has had nothing, but mechanical issues since purchase. When speaking to general manager, his response is " OK" let me transfer you to Service Manager. His resolution is to have his sales clerk handle the concern and his service manager ; rather than, take ownership going from better to great to have regard for his customers safety in a vehicle that has evident mechanical issues. I have yet, heard back form his investigation into service department with the repairs and concerns for the car, after i expressed in detail the concern for the safety of my family. I have yet, received a phone call back from the service department that stated they would return my call back. In sum, I have a 36,000 vehicle that will sit on the side of the road. General Managers response was " ok'. Lack of customer service, so far. Lack of accountability- Sales clerk was friendly and did her job , she even went to the general manager with expressions of concern; since, I was so concerned for my safety and families safety in this used certified car that even prompted the general manager to call me with no resolution or accountability to follow through to assist in problem solving or make it right by rebuying and providing an equal value car for sale that does not have mechanical issues as this one has. Otherwise- he is in denial stating " he would never sell a car with this concerns- although he states he is sorry, has no empathy or desire to correct the concern - very poor customer service skills was noted over the phone with lack of genuine care to problem solve with quick responses ;such as, " ok" "ok" . So far, my experience, if I end up walking away with used Certified Honda that I do not have to keep returning to the service department and losing pay I will return to write a better review. Until, this is the sad story of having a vehicle that is not running properly with lack of care from the general manger to accurately problem solve or initiate the problem solving process to have a satisfied customer. More

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Great experience We were debating between buying a Honda vs. Subaru. We decided to give Valley Honda and Valley Subaru a try since they have both under one ownership. We were debating between buying a Honda vs. Subaru. We decided to give Valley Honda and Valley Subaru a try since they have both under one ownership. We were lucky that we went to Valley Subaru first because we were introduced to Mike Cole and that's where our great experience really started. Mike knew both cars really well. He took time to understand our needs and, without being pushy, helped us decide that Honda Civic was the way to go. Mike Cole and Ben St. Ours were our contact persons from there as we negotiated the price and financing. While everyone at Valley Honda was helpful in some way, it was really because of Mike Cole that we finally decided to make this purchase from Valley Honda. He was honest, forthright and and very enjoyable to work with. He really made the buying process very easy and hassle free. We are extremely pleased with this car dealership and look forward to using them for our future needs. More

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Excellent service This makes my 4th vehicle purchase from Scott and the Valley team. Do yourself a favor and ask Joe Tyree when you visit Valley Honda This makes my 4th vehicle purchase from Scott and the Valley team. Do yourself a favor and ask Joe Tyree when you visit Valley Honda More

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Worth the Drive! Clement was very helpful throughout the purchasing process. He worked very hard to fulfill every request we made, without making us feel pressured. Th Clement was very helpful throughout the purchasing process. He worked very hard to fulfill every request we made, without making us feel pressured. Thanks Clement! More

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Awesome Overall Experience The staff at Valley Honda are great to deal with. Ben met me and my wife at the door with a smile and a handshake. This was our second Honda purch The staff at Valley Honda are great to deal with. Ben met me and my wife at the door with a smile and a handshake. This was our second Honda purchase from Valley Honda and it won't be our last. We are already looking ahead to our next new Honda. More

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