Benjamin James
Benjamin James at Genesis of Merrillville

Benjamin James

Service Advisor

Genesis of Merrillville

1000 81st Ave Suite 100
Merrillville, IN 46410

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2 Reviews

Dealership Experience

2 yrs, 7 mos

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2 Reviews

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2 Reviews of Benjamin James

March 06, 2026

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Employee Rating

Absolutely the worst dealership I have ever dealt with stay away from the scammers wonderful car horrible dealership if you want to buy a Genesis go to Chicago More

by Genesis of Merrillville sucks
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 09, 2026

Genesis of Merrillville responded

Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet the high standards we strive to provide for every customer. We truly value the opportunity to learn more about what happened and see if there’s a way we can address your concerns. If you’re open to it, we would appreciate the chance to speak with you directly. Please feel free to contact our management team at your convenience so we can better understand your experience and work toward a resolution. Thank you again for your feedback.

October 25, 2025

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Employee Rating

Dave Cox made my purchase of our second Genesis GV80 a breeze! His exceptional customer service, attention to detail, and genuine care ensured a smooth and enjoyable experience. I highly recommend Dave fo More

by jimsch2002
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 27, 2025

Genesis of Merrillville responded

Thank you for sharing your experience! We’re thrilled that Dave made your second GV80 purchase so smooth and enjoyable. We truly appreciate your continued trust and loyalty to Genesis of Merrillville—enjoy every mile in your new GV80!

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