Bernard Yap

Repeat visits for same problem The service advisors are friendly and professional, but the work that happens in the back is subpar at best. I tried to have a long term relationship The service advisors are friendly and professional, but the work that happens in the back is subpar at best. I tried to have a long term relationship with this dealer; I bought a "Certified Preowned" vehicle 5 years ago and had it exclusively serviced there. When the vehicle had issues, often times the repair work, which I had agreed to at premium dealership service rates ($$$), failed to address the problem and required repeated visits. In at least one case, the repair work caused more problems: they recommended I replace the front outer axle seal on my AWD vehicle due to a slow leak. After that repair, the front end started making all kinds of noise. After many repeat visits, including one where I went through nearly $3,000 to rebuild the entire front axle, the problem ended up being a shock absorber, which had already been replaced once. Fast forward to nearly 5 years after purchase, I return with my exclusively dealer serviced vehicle to trade it, and they lowball me saying the Takata airbag recall ... "it's a really bad one" ... and it negatively impacts the vehicle's value. They offered me $9k on a vehicle that books out at $11k at the absolute low end and wouldn't budge. Mind you these are currently listed on used car lots for $18-19k with 50k more miles on them than mine has, so there was plenty of profitability available even at a $14k trade allowance. Then they said "good news, your repeat business qualifies you for a $250 sales bonus." Wow, two hundred and fifty whole dollars! So much for valuing a customer who tried to be loyal. I am completely finished with Wigder, the vehicle I bought was garbage, the service department apparently has some terrible mechanics, and they don't care at all about repeat sales business. More

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Purchase experience Cory and Jackie were very professional and made sure we were very satisfied with our experience and purchase. Highly Recommend! This group gets it rig Cory and Jackie were very professional and made sure we were very satisfied with our experience and purchase. Highly Recommend! This group gets it right! More

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New car purchase 2015 Equinox LTZ From start to finish Ralph Torres, salesman, treated me outstanding...made sure I was happy with everything.. SEE Ralph, first..... .I have used the From start to finish Ralph Torres, salesman, treated me outstanding...made sure I was happy with everything.. SEE Ralph, first..... .I have used the service department for over 15 years, now and always honest and all go out of their way to please. Wigder is the only Dealership I would deal with..... More

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Steady decline in service I have been a customer with Wigder for nearly a decade. I have purchased 4 vehicles from them and two of them being higher end vehicles. My service I have been a customer with Wigder for nearly a decade. I have purchased 4 vehicles from them and two of them being higher end vehicles. My service experience has always been excellent until the past year and a half. Several months ago I had a tire issue on one of my vehicles due to an alignment problem however the store I purchased the tires from was telling me it was possibly struts and shocks (the vehicle had only 40,000 miles on it). I was told by Wigder my extended warranty did not cover shocks and struts and that it would cost $1,800. After expressing my frustration and how the vehicle was just out of the basic warranty, I was then told it would cost me $100. If I hadn't been in the car business earlier in my career and I did not know any better and was just the "average" customer; I would have been stuck with an $1,800 bill. This is not good business! I was willing to give them another chance. I had recently brought my new vehicle in for its first oil change which I had made an appointment several days prior. I advised the service writer, Johnny, over the phone I would like to wait for the vehicle because it was ONLY an oil change. I was told I would be able to do that. I dropped my vehicle off for service and proceeded to wait. 2 hrs later a gentleman in a suit approached me in the showroom and asked if I was being helped. I advised him I had been waiting for my vehicle for the past 2 hours and it was only receiving an oil change. Ten minutes later Bernard, from service, came out with my keys and when I asked if there was a problem with the vehicle; his only response was sorry they got busy. Out of principle now I will drive to ANY other Chevy dealership for service. In a 2 hr time frame I could drive pretty far. It is a shame how this dealer has changed. More

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I purchased my vehicle from Wigder less then a year and a half ago, as a CPO vehicle. The salesman I had was Dante Morrison, who by far is an incredible salesman. Not pushy, open about the pricing, and went half ago, as a CPO vehicle. The salesman I had was Dante Morrison, who by far is an incredible salesman. Not pushy, open about the pricing, and went totally above and beyond what I would ever expect from a salesman. If I were writing a review for him, I would give him nothing less then 5 stars. I trusted him so much when my fiance needed a new car we went back to the dealership for him to purchase another vehicle for her the next month. So to put this into perspective I personally have purchased 2 cars from this dealership. But, this is a review now about the sales, but the service, or as I'm concerned at this point lack there of. Since I purchased my car from this dealer I have taken it only to them for service. I have had a few issues here and there, some they took care of some that I took care of myself. For instance the TPSM went bad within the first week, they replaced it no issue, the battery died in 3 days they reimbursed me for my cost. The tires wouldn't work in the 1/2" of snow, I had to pay for new ones, the rear shocks gave out in 2 months, I had to cover it because "they weren't covered". I didn't push the issue, or argue with them about it I said fine, causing me to spend about $1200 on my car in the first 3 months of owning it. Now, there is an issue with a drivetrain part, so you figure it should be covered under the 5yr/100,00 mile warranty, since my car has less then 55,000miles, but guess what? They say its not. I show them a copy of the warranty directly from GM for Chevrolet which does not list the part as an exemption, as the exemptions are listed as: "Exclusions: Excluded from the powertrain coverage are sensors, wiring, connectors, engine radiator, coolant hoses, coolant, and heater core. Coverage on the engine cooling system begins at the inlet to the water pump and ends with the thermostat housing and/or outlet that attaches to the return hose. Also excluded is the starter motor, entire pressurized fuel system (in-tank fuel pump, pressure lines, fuel rail(s), regulator, injectors, and return line), as well as the Engine/ Powertrain Control Module and/or module programming." They just say well on our end it shows its not covered, if you want to fix it it will cost $500 for the part, which costs $125, plus labor. I argue with them about it, so they tell me well, we can do it for $200 because of your loyalty. I refused, and walked out. I told them since they are not going to take care of the part under the warranty, and they are over charging for the part I refuse to ever come back. One of the sales managers that heard me came after me trying to handle the situation, but shows me what they have on the service end. Despite pointing out that a warranty is a contract between the manufacturer and the customer, if it is not expressed to the customer something is not covered then they were hiding information, and is unacceptable, not to mention the number of cars I purchased from them, that I have even brought other family members to them, and that I covered certain things that should have been covered by them, but just took care of it because it wasn't worth the argument, I was incredibly insulted, and don't even plan on coming back nor would I recommend them anymore. To which he did nothing to help, but show me their papers. I have been in a fight with corporate Chevrolet, and they have been in contact with this dealer, who has done nothing to solve this problem. Not only that, but Chevrolet Corporate has called me to ensure that the dealership called to to discuss the matter four days after they were supposed to, which I have informed them they have not attempted to contact me at all. I not only expected the dealer to stand behind any and all vehicles they sell, but especially a CPO vehicle that they claim to have inspected to the point that is certified, but I would expect them to take car of their loyal customers, not try to take advantage of them. I would have expected better from a family owned and operated dealer that boasts about customer service, quality, and once you purchase from they you are part of the family. I'm severely disappointed in this dealer, and unless they can solve the issue fairly I do not intend on returning, nor would I ever recommend anyone pay them a penny for a vehicle or service. More

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The great visit began with my phone call. The person I spoke to was able to get me in quickly (nail in tires). Once I arrived to your facility I was greated nicely at the front desk. After some time Berna spoke to was able to get me in quickly (nail in tires). Once I arrived to your facility I was greated nicely at the front desk. After some time Bernard came in and explained that my tires were okay and that the wipers I needed were going to be replaced. Also, while I was there I had an oil change done and my tires rotated. One recommendation that I would like to make is that the service dept. should have Sat hours. I live and work in Bayonne and I cannot take off from work to have my car serviced during the week. I think that other people may have a similiar problem. More

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