Bijan Hosseini

The service department is always outstanding--friendly, transparent, and informative. I never feel like I'm being taken for a ride. transparent, and informative. I never feel like I'm being taken for a ride. More

by jlroberson Verified Customer Verified Customer

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We had a really great experience in this purchase. Worked with Abe, Ahmed and Emily, and they made this transaction really smooth for us, inspite of us coming from NJ to buy this jeep in VA. I would a Worked with Abe, Ahmed and Emily, and they made this transaction really smooth for us, inspite of us coming from NJ to buy this jeep in VA. I would any day recommend this dealership to my friends and family. More

by MITHUN.ANZ Verified Customer Verified Customer

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This week I learned the hard way that your vehicle cannot be trusted at Safford Brown CDJR in Sterling. On Thursday, 18 December 2025, I brought my Jeep Wrangler to Safford Brown for routine services around be trusted at Safford Brown CDJR in Sterling. On Thursday, 18 December 2025, I brought my Jeep Wrangler to Safford Brown for routine services around 8:30 in the morning. When I was called back in the evening to pick up my car, I discovered that my custom tire cover of my dog was slashed off and partially dragging on the ground. I was shocked and couldn’t believe that my car was being returned in that manner without any apology or warning. I reported the issue and Bijan Hosseini, the Service Director, asked how old the tire cover was and told me that the tire cover was not his responsibility. I pressed the issue and he finally said that if I emailed him a screenshot of the tire cover order, he would see what he could do to help. At this point I was frustrated but hoped that Bijan would do the right thing once I emailed him. The next morning in the daylight I saw that 3 bolts were missing on the spare tire, and one of my holiday decorations on the car was gone that I had just put up two days prior. I guess in the dark and in my shock at seeing my dog slashed the night prior, I didn’t notice those two other issues. I emailed my concerns to Bijan and he replied, “As a one-time courtesy, we are willing to reimburse 50% of the cost of the tire cover and the decorative antler you referenced. Please note that going forward, our dealership cannot assume responsibility for any aftermarket, decorative, or seasonal items added to a vehicle.” In other words, Safford Brown in Sterling has no problem damaging your personal property as long as it is aftermarket, decorative, or seasonal. But if you are lucky they may offer you “a one-time courtesy” of a 50% refund. While all of that is frustrating, the bigger concern is the fact that Safford Brown thinks it’s acceptable not to attach all of the bolts to the spare tie. Worst case scenario someone could have died if that tire came off without being properly attached and then they would have much bigger problems than a tire cover. I emailed Bijan back asking for a full refund for my destroyed property and have yet to hear back. I wish giving zero stars was an option! More

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Great customer service with prompt follow up. Extremely knowledgeable and pays attention to details, especially customer concerns. Extremely knowledgeable and pays attention to details, especially customer concerns. More

by mattjgfeller Verified Customer Verified Customer

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Thanks Ss Ss s s d s s s s s s s s s ! More

by DOUGMTB Verified Customer Verified Customer

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Great work! The service department and director go over and beyond helping me with my car. Best business! The service department and director go over and beyond helping me with my car. Best business! More

by Cappuccino Lover Verified Customer Verified Customer

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Easy to set an appt and finished on time. Nice facility and friendly people. Will use again Nice facility and friendly people. Will use again More

by mikepic43 Verified Customer Verified Customer

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Outstanding Service! I recently had my Jeep serviced and the entire experience was fantastic. The team was incredibly fast without cutting any corners, and the quality o I recently had my Jeep serviced and the entire experience was fantastic. The team was incredibly fast without cutting any corners, and the quality of their work was outstanding. Everything was explained clearly, the service was completed quicker than I expected, and my Jeep feels better than ever. I’m extremely satisfied and will definitely be coming back. Highly recommend! More

by Vinnie Verified Customer Verified Customer

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Your dedicated service team delivers exceptional professionalism and unparalleled efficiency. An outstanding experience every time professionalism and unparalleled efficiency. An outstanding experience every time More

by fenway310 Verified Customer Verified Customer

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Service department is excellent, very friendly and keeps you updated dated on what's going on, clean and comfortable waiting area. you updated dated on what's going on, clean and comfortable waiting area. More

by BUFFIE13THVA Verified Customer Verified Customer

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