Bill Almon | Page 2

Good car but very unhappy with customer service I bought a used Subaru from them earlier in 2019. Positives: Customer service was good at the time of purchase, and people were friendly. The car w I bought a used Subaru from them earlier in 2019. Positives: Customer service was good at the time of purchase, and people were friendly. The car was in good shape; price was okay. Negatives: The used car manager tried to charge me $500 extra (without telling me) for moving the car from down the street. Good thing I caught him - he got rid of the charge. Also, the team pressured me into the buying the car that day since it was the last day of the month (which I agreed to do in exchange for a small discount, to be a nice person and help them out). They then proceeded to pressure me into financing instead of paying in cash (which I also did because I was trying to be nice), and when I asked if that would cost me more, they lied and said no (obviously not true because of interest). My fault for not calling them out on that one, but it was a lie either way. More negatives: I traded in my old car (in quite good condition) for $500 as part of the purchase. When I realized the next day that my neighbor wanted it and I could have sold it to him instead (so it would get used instead of junked), I asked if I could undo the trade or buy it back for the same price (or even $1000!). They were wishy-washy and didn't give us a straight answer for a long time, and when they finally got back to us, they had jacked up the price to something like $4000. I had just done them all these favors, and they couldn't do us the courtesy of giving the car back or at least being straight with us upfront. THEN, I tried to get on the phone with the manager for months. I requested a call from him at least 5-6 times. Nothing. All I wanted to do was to explain what had happened and to get some answers, and instead I have to post here because he never called me. The last straw: I was turned down for a credit card 3 months later for no obvious reason. When I finally got the report with the reason, it turned out Boch had done 5 SEPARATE CREDIT PULLS on my account (on the same day!) and ruined my chances at any new credit cards for the near future. Car has been good, but I would caution anyone with the above story and make sure they ask a LOT of questions upfront when going to Boch (or just shop elsewhere). More

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Professional interaction The experience was marked by courteous and professional interaction from the receptionist to the sales rep and management personnel. The process was e The experience was marked by courteous and professional interaction from the receptionist to the sales rep and management personnel. The process was explained each step. The client Advisor (Donique Mullgrave) was the critical contact that facilitated all of the interactions and was most important in the high quality of my experience. More

by Outlaw Verified Customer Verified Customer

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Great experience. Excellent customer services Boch Honda has an excellent customer services. I did have a great experience. I am very happy with the service rendered. I highly recommend it. Boch Honda has an excellent customer services. I did have a great experience. I am very happy with the service rendered. I highly recommend it. More

by Zmendez Verified Customer Verified Customer

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Excellent The salesman was very knowledgeable and went thru all aspects of the car including inspection and ore setting the radio buttons. The finance manager H The salesman was very knowledgeable and went thru all aspects of the car including inspection and ore setting the radio buttons. The finance manager Hayden Ali was extremely helpful and got me an great deal. Thanks BOCH HONDA More

by MIKEWILSON66 Verified Customer Verified Customer

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Stay Away! Second time in 6 years I got up before signing the papers to buy a car and walked out the door! If you want to be humiliated and talked down to...this Second time in 6 years I got up before signing the papers to buy a car and walked out the door! If you want to be humiliated and talked down to...this is the place. They offered 1/2 of what both NADA and KELLY Bluebook indicates as a fair trade and a 2/3 of a rough trade...3000 to be exact on a 5 year old 8000 dollar car! They finally came up to 4K and argued that my title is savages cause I only had the lean release from my bank and had a touch up on the side of the car. Clean carfax!!! After 2 days of back and forth and driving 80 miles each way. I sat in front of an arrogant and totally unprofessional finance manager who at first nice quickly turned angry when challenged on the vehicles finance charge. First the car was advertised as 27k miles. When I finally test drove it minutes before the finance guy, it had 30K miles plus. He then wanted me to pay 6% interest with my 760 credit score! And said you can always refinance...a jokester! Another guy came in who just got out of college and said this is a good rate. I told him, one of your customer in the waiting room just told me he got 3% on a used car. And that you refused a cash payment!! He took the deal cause Boch didn't want him to pay cash and cause of his good credit it helped the company improve their credit approval for those other people with 600 credit scores. The college kid called him a liar! Can you believe this?! I finally got up, and had enough! Told them I will be happy to add to this company's reputation from the negative. And I will! Consumer protection of Mass? Oh yeah! Social media? Definitely! Yelp? Here it is! Posters at work? xxxx yeah! You profiled me and you treated me like a number. Now meet the human being behind this! More

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A slow start to an amazing finish Great place to buy and finance through Bock. From our salesmen John O’Connor, finance , the whole team is just that a team. We ended up buying two veh Great place to buy and finance through Bock. From our salesmen John O’Connor, finance , the whole team is just that a team. We ended up buying two vehicles from Bock Honda. We definitely would recommend and will be returning to purchase again! More

by Hoffa65! Verified Customer Verified Customer

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Terrible car buying experience Let me start by saying that I have never in my life written a review but the treatment I received at Boch Honda was so bad that it warranted one. My h Let me start by saying that I have never in my life written a review but the treatment I received at Boch Honda was so bad that it warranted one. My husband and I found a car we really liked for a good price so we decided to make the 1 hr journey to Norwood. When we got there we were given a Salesman who introduced himself to us as Spooner...yes that was his name. Anyways, from the onset, Spooner was friendly but insisted on telling us about his multiple girlfriends and even felt the need to share with my husband a picture of a text from one of those said girlfriends of a negative pregnancy test. Yay?.. I guess? The unprofessionalism continued in the car when Spooner was zoned out texting on his phone, although on the plus side of this, my husband and I were able to talk things out. Despite the odd sales experience, we decided that the car was a great fit and we wanted to go for it. Here’s where things got REALLY interesting. We had asked Spooner to take care of a few exterior things- a stain in the backseat and multiple scrapes and dings on the outside (it was a previous rental car in NYC). Spooner agreed and promised to have everything taken care of when we were to come back in two days... Two days later we show up to get the car. Our salesman is there in his street clothes and explained the car would be another 10-15 min but he “checked on it that morning and everything was great”. He explained he had to leave to go play golf. So here we are sitting waiting for our already paid for car. Finally after a half hour someone gets us and we see that in fact NONE of the repairs that were promised were done. Not even attempted. I had to find the sales manager and explain the problem again. He got rid of the backseat stain that day but told me that he did not have the exterior paint in stock and so we’d have to come back AGAIN to get the car finished. The sales manger told my husband it would “probably be a couple of days” so reluctantly we drove it home and now have to wait until some undetermined date for the scratches to get repaired. I’m not sure why we were told to come back two days later when it’s clear that absolutely nothing was done to the car. We also have found all the paperwork from the last owner including her address and personal information. I feel like was the car even assessed at all? It is supposedly “certified pre-owned”. Anyways I think the bottom line is when I got to a car dealership I expect pushy sales but I also expect to be treated with dignity and professionalism. We were blatantly lied to and the issue remains pending. More

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Great The dealership and salesman were wonderful throughout the whole process. Repeat customer and still satisfied. My salesman was a perfect match and wa The dealership and salesman were wonderful throughout the whole process. Repeat customer and still satisfied. My salesman was a perfect match and was very knowledgeable with the vehicles. It was a pleasure working with him and the rest of the team More

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Dealership driven by management goals not customer satisfac We ended up going here because if the vehicle we wanted was there. (A used car with low mileage and “reasonable” price) I gotta say the salesperson wa We ended up going here because if the vehicle we wanted was there. (A used car with low mileage and “reasonable” price) I gotta say the salesperson was really nice and really wanted to satisfy the customer yet. The manager made my purchase very painful, we spent 5 hrs going on and on about the vehicle. It wasn’t certified when it couldn’t have been it. He played the game of let me go check like 5 times, or the Im not sure answer. Lots of mistakes in their responses, they would only give me the car if I bought it through their bank. Which at first seemed fair. They said they would do 60 months for 2.45 interest rate and at the end when we were ready to sign papers they said oh I’m sorry it’s actually 2.99. They offered to give me the difference between what my bank was giving me 2.85 but still lots of errors. I was more upset when I saw in the envelope that the car was purchased for 9980$, when we were paying 15300 for a car that needed oil changes and new tires. The car had the rear bumper lose. Which he thought at first needed to be repaired but refused to give me a new one, after several discussions we realized it could be adjusted and yet Billy was not willing to guarantee that it would be fixed, again at his own dealership with the best mechanics he could have. At the end of the day the car was fixed and things were fine when we went to pick it up, but wished they had please the customer more instead of making them feel like the dealership is on the driver seat which should never be the case if you are buying a vehicle. More

by Cargirl Verified Customer Verified Customer

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Each team member answered all of my questions and then some. Have always rated the Honda Service Center great! The sale of the CRV was good although the delivery was not as smooth as it should have been in tha Have always rated the Honda Service Center great! The sale of the CRV was good although the delivery was not as smooth as it should have been in that the time kept getting pushed out due to the fact that the tinting was not done. Grr. Bill Almon did rectify. More

by HBEND102 Verified Customer Verified Customer

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