Bill Chaalan | Page 7

My 5th Hyundai from Regional. Bill in sales great to deal with and feel confident buying from this dealership and service is excellent with all cars deal with and feel confident buying from this dealership and service is excellent with all cars More

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Made buying a new car as stress-free as possible. Bill worked with us to get the best possible deal, gave us a very fair price for our trade-in, took a ride with us in the car to explain all the bells and worked with us to get the best possible deal, gave us a very fair price for our trade-in, took a ride with us in the car to explain all the bells and whistles, he even remembered to check to see if we'd left our garage door opener in our car, which we had! Thank you Bill. More

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Bill was an amazing! I will deffinently be back for my next purchase.Thanks Bill we will see you next time. Kind friendly quick helpful next purchase.Thanks Bill we will see you next time. Kind friendly quick helpful More

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So happy with the service, bill was honest, reasonable and funny! He really worked with me and my budget. He made sure I left happy! and funny! He really worked with me and my budget. He made sure I left happy! More

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Great experience! We let Bill know what we were looking for and he made it happen! Also a big shout out to Ryan who helped the deal along. Both were great to work with. Easy, professional and quick. No gam for and he made it happen! Also a big shout out to Ryan who helped the deal along. Both were great to work with. Easy, professional and quick. No games. So happy! I love my new Santa Fe! More

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Bill was able to negotiate our monthly payments down to something we were comfortable with. He was transparent, and helpful through the process. We were able to come to an agreement and get the paperwork d something we were comfortable with. He was transparent, and helpful through the process. We were able to come to an agreement and get the paperwork done pretty quick. We will be back in the future when we need another new car. More

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Purchased a 2020 Hyundai Venue Denim Blue Edition 2/20/20. On 6/8/20 I needed to use my horn for the first time to alert another driver and to avoid a collision and the horn did not work. I immediate 2/20/20. On 6/8/20 I needed to use my horn for the first time to alert another driver and to avoid a collision and the horn did not work. I immediately called Regional Hyundai to let them know as it is a safety issue. They informed me they were happy to take a look but did not have a loaner vehicle. We arranged for me to bring the vehicle 6/11/20. That day I called and was informed there was no another vehicle to loan to me, despite having previously advised me if needed they would pull a car off the lot. The a/v system in my Hyundai also will intermittently sound scratchy or the screen will stay black and I have to unplug and plug my phone back in. I also noticed oil spots on the ground in my driveway. Regional Hyundai had me bring the car in 6/11. When I advised the service advisor Wayne that the a/v system had issues he advised me that “maybe the phone are car weren’t compatible”. I said that I found it very hard to believe that a brand new 2020 vehicle with Apple car play would not be compatible with a brand new iPhone 11 Mac Pro. Wayne got about 6 inches from my face and got loud and said “if you’d listen to me I’m trying to tell you something!!” I asked Wayne if he had just gotten closer to me to which he replied “I sure did and I’m going to get even closer if you continue to be a smart xxx”. Was I being a smart xxx? Likely. Do I have a four month old car with multiple issues, two of which are major, one being a safety issue? Yes. Am I the customer? Yes. The owner of the dealership did not care when I advised him of what Wayne called me. Another customer witnessed and heard Wayne and even went with me to the owner of the dealership. When I purchased my vehicle I was also advised oil changes and scheduled maintenance were included for three years, only to be told 6/11/20 that it only covers an oil change every six months, and it does not even cover synthetic oil as I was lead to believe. They will lie to close the sale. When you have issues with the car, they will attack you verbally. When your vehicle is in their possession for eight days they will not call to give you a status update. I had to call and check on the vehicle myself. More

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