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Bill Shoemaker
Bill Shoemaker at Barker Buick GMC Cadillac
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Bill Shoemaker | Page 18

Service Advisor

Barker Buick GMC Cadillac

2030 E Ireland Grove Road
Bloomington, IL 61704

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4.9
180 Reviews
4.9

180 Reviews

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180 Reviews of Bill Shoemaker

November 04, 2021

Dealership Rating
Employee Rating

Great service and fair prices are hard to beat! Very pleasant experience ! Thank you again, I will be back!! More

by mwharton16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brian Eden , Shane

Helpful
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Nov 08, 2021

Barker Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 29, 2021

Dealership Rating
Employee Rating

Barker Service team is easy to work with. The staff is very helpful and informative. More

by JHARDING5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brian Eden , Lacey Thilmony

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Nov 01, 2021

Barker Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Barker Motor Company! We look forward to your next visit! Take care!

October 19, 2021

Dealership Rating
Employee Rating

Schedule me right away and work was excellent. Very happy with service and parts department. More

by mattj193
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Oct 26, 2021

Barker Buick GMC Cadillac responded

Hi, we are so happy to read such a great review about Barker Motor Company! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 04, 2021

Dealership Rating
Employee Rating

I have been part of this dealership for many years. The service department is fantastic. The service writers know their product and will talk you through the repair process. Brian has been my service write More

by JDJ925
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brian Eden , Lacey Thilmony

Helpful
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Oct 07, 2021

Barker Buick GMC Cadillac responded

Hello, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If there's anything further we can do for you, we are happy to help!

September 20, 2021

Dealership Rating
Employee Rating

Barker’s has a great team and both sales and service individuals are extremely helpful and super nice to work with! More

by dfiles77
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kori Parker, Brian Brown, Misty Yount , Lacey Thilmony

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Sep 24, 2021

Barker Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Barker Motor Company! We look forward to your next visit! Take care!

September 08, 2021

Dealership Rating
Employee Rating

Prompt and friendly service. Explained what needed to be done and why. Bill gave me a price and it seemed reasonable. They called when they had questions. Work was finished when they said it would be. More

by Neal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brian Eden , Lacey Thilmony

Helpful
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Sep 09, 2021

Barker Buick GMC Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Barker Motor Company! We sincerely value your business and look forward to your next visit!

August 23, 2021

Dealership Rating
Employee Rating

Very expensive. Diag fee doesn't get taken off when we decided to go with the service. Diag fee should only be a diag fee not a standard fee either way. More

by Mcneeselaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Helpful
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Aug 24, 2021

Barker Buick GMC Cadillac responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to our Service Department at your earliest convenience so we may further assist you in working towards a resolution. Barker Motor Company (309) 663-4391

Aug 24, 2021

Mcneeselaw responded

I dont think there is a viable resolution. Bill did a great job. He gave me a 31 dollar discount which i greatly appreciate. Nevertheless i just disgree with the diagnostic fee still being applied after i chose to go with the service. If i had chose to not go with the service then by all means charge me the diag fee. The purpose of a diagnostic fee is for the techs to diagnose the issue or problem. Once they find the problem they get paid for labor. Just my opinion. I still got my car fixed and its working fine at the moment. Once again..Bill was awesome!

August 22, 2021

Dealership Rating
Employee Rating

I am always happy with service experiences! All staff goes above and beyond to make sure I feel welcome and that I am highly satisfied when I leave. More

by melpo82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brian Eden , Lacey Thilmony

Helpful
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Aug 23, 2021

Barker Buick GMC Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Barker Motor Company and we hope to see you again soon! We hope you have a great day!

August 18, 2021

Dealership Rating
Employee Rating

My car was towed to Barker’s so I did not see them personally. My battery died at the grocery store, it was jumped started and I got home, my grandson purchased a new battery and installed it. Next More

by ESWOPE410@yahoo.com
Price
Recommend Dealer
Yes
Helpful
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Aug 20, 2021

Barker Buick GMC Cadillac responded

Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (309) 663-4391 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!

August 14, 2021

Dealership Rating
Employee Rating

Always goes above & beyond, alway prompt service, calls to make sure we were happy with the service, love that they can text to let you know your car is ready More

by happydee1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brian Eden , Lacey Thilmony, Ben one of the technicians

Helpful
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Aug 17, 2021

Barker Buick GMC Cadillac responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

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