Bill Thompson

BILL, my sells person was great from the time we arrived to leaving with my new ride. He was very knowledgeable about the vehicle and patient with me through the whole process. Keith my finance person had a to leaving with my new ride. He was very knowledgeable about the vehicle and patient with me through the whole process. Keith my finance person had a very difficult job but exceeded our expectations. More

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My wife and l were shopping for a new car. First went to Koons in Easton and talked to Bill Thompson he gave me a price and we checked with three other dealers. One was a Nissan dealer the oth First went to Koons in Easton and talked to Bill Thompson he gave me a price and we checked with three other dealers. One was a Nissan dealer the other two were Toyota dealers. The other two were not even close to the first quote from Bill. We wanted a color that they didn't have but found one and had it in a couple days. Bill was a pleasure to work with and explained everything about the options on the car and there were many. Thank you Bill More

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Everyone at the dealership was a pleasure to work with. Bill Thompson took extra time to show me some of the features of the car, which I greatly appreciated. Would consider working with them again if I Bill Thompson took extra time to show me some of the features of the car, which I greatly appreciated. Would consider working with them again if I decide to buy another vechicle More

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Excellent service, made buying my first car an enjoyable experience. Found this dealer on Autotrader when looking for a car and the representative was very responsive and friendly. experience. Found this dealer on Autotrader when looking for a car and the representative was very responsive and friendly. More

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Bill Thompson was our salesperson, he was so knowledgeable and helpful. What a great experience knowledgeable and helpful. What a great experience More

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The crew of Bill, Justin, and Chris made our car buying experience at Koons Easton Toyota a blast! Bill kept in touch with us for many months to help find us a vehicle that fit our needs. He is very easy experience at Koons Easton Toyota a blast! Bill kept in touch with us for many months to help find us a vehicle that fit our needs. He is very easy to talk with, knowledgeable, and thorough. Justin was helpful in explaining various purchase options. Chris explained the financing options in detail and was generally great to chat with. Everyone at the dealership was nice, and courteous, and we can't recommend them enough. We will definitely be calling Bill when in the market for another vehicle. More

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As always the people at Koons Easton Toyota are a joy to work with. I have been taking my vehicles fir service there over ten years since I moved to the area. There is another Toyota dealership only 15 mile work with. I have been taking my vehicles fir service there over ten years since I moved to the area. There is another Toyota dealership only 15 miles from my home but I had suc a bad experience there I drive 45 miles to Koons. This my third vehicle purchase with them and all future ones will be at Koons. More

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Dishonest and Doesn’t Keep their Word I do not recommend purchasing a vehicle from this establishment. We spoke with a manager yesterday regarding a truck they have on their lot and were I do not recommend purchasing a vehicle from this establishment. We spoke with a manager yesterday regarding a truck they have on their lot and were told to message or call them the morning we are planning to come to buy the truck and they would hold it even though it isn’t normally their policy, since we would be driving from over 3 hours away. We messaged our sales representative, Bill, last night and this morning. We stated this morning at 6:15 A.M. we would be driving down at 3 P.M. today. No response from him at all! We received a call from the manager, Chris, at 9:30 A.M. and he had no idea that we had even messaged Bill the night before or that morning. I told him we would be coming down at 3 P.M. to buy the truck and asked about the various ways they accept payments and told him we would message him with the amount to include on the buying order. When we messaged him the information he requested, we received a message back stating they have someone there who is buying the truck now. We told him about the conversation that was had with the other manager and he said, it had been sold and he was sorry. I immediately tried to call him and he did not answer his cell phone, then called the sales rep, Bill and he did not answer, then called the dealership and they did not connect them on the phone either. Chris called a little later and had no explanation as to why he did not know about the promise the other manager told him and why he would sell a car out from under the people who already told him that they were coming to purchase the car. As mentioned previously, DO NOT take their word about anything this dealerships tells you! Get EVERYTHING in writing! Can you imagine the headache that would come if you ever had an issue and needed their help if this is how they treat you during the buying process?! In my opinion, they do not care about the relationship with their customers, but instead their bottom line. Especially do not work with Chris (sales manager) or Bill (sale representative), instead find someone who truly cares about the seller/buyer relationship and an honest process! Update: spoke with the General Sales manager, JT, and he DENIED that a manager said that!!! Then later in the exact conversation said he doesn’t know which manager was on duty yesterday during that time, but he is going to find out. Soooo you can say that the manager didn’t say that, but you haven’t even asked the manager if he did or didn’t say it! 100% NOT customer oriented and thankful that this ultimately didn’t work out because can you imagine having to call them to ask a question after you have bought the car?! More

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