Bill Utnick | Page 28

Excellent/Exceptional Service We were in the market for a new vehicle; specifically, a Toyota RAV4 that I had been admiring from afar. What we didn't know was that we wanted a Hyb We were in the market for a new vehicle; specifically, a Toyota RAV4 that I had been admiring from afar. What we didn't know was that we wanted a Hybrid RAV4 Limited. We were shopping for a gas powered vehicle. We had brought our 2006 Avalon in for installation of a faulty dashboard and decided to look around at the new cars with no idea we would drive away with a new car. Jared met us in the "new" section of vehicles, introduced himself and expressed that he was there to assist us any way possible. We asked to drive a gasoline powered RAV4 which we did and were impressed. Jared asked what we wanted out of a vehicle and without being assertive or pushy asked if we were interested in a hybrid - we had never considered a hybrid vehicle. Jared went on to tell us the fine points of owning/driving a hybrid and asked again if we would be interested in driving same. Jared mentioned that he would like for us to experience the complete line of vehicles Toyota offered. We said why not, we didn't want to leave anything to chance. We were quite impressed. Next came color choices (exterior and interior) we would prefer. Fortunately, there was such a vehicle on the lot. After a price was presented to us, it didn't quite meet the amount we were able to spend on a car. A financial manager met with us to see what price would it take for us to be able to afford the vehicle we wanted. I can't say enough about the "short" negotiations that took place to make the transaction affordable for us to purchase our vehicle of choice. There was no wringing of hands or pressure placed on us to purchase. The staff at Fred Anderson Toyota wanted a happy, satisfied customer that would drive off the lot with a new car. Your staff could not have been more helpful, knowledgeable or friendly throughout the day of purchase. Needless to say, we drove a 2016 RAV4 Hybrid Limited off the lot. We were so impressed with Jared's knowledge of the Toyota products that he showed us. His demeanor and salesmanship were impeccable. After talking with us, he knew what we needed before we did - outstanding employee for Fred Anderson Toyota. I apologize for not remembering the young man's name who helped negotiate the final purchase price. We failed to get his business card. He was so instrumental in finding a purchase price we could live with. We are a happy, satisfied customer. More

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Spectacular!! Matt Laurence was nothing short of amazing. From the moment he greeted me as I got out of my old Xterra to the moment he waved goodbye as I drove away Matt Laurence was nothing short of amazing. From the moment he greeted me as I got out of my old Xterra to the moment he waved goodbye as I drove away in my new 4Runner - two hours after the dealership closed - he went above and beyond. I cannot say enough about the outstanding level of service we received from Matt and Bill. Spectacular experience from start to finish!! More

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Best Car Buying Experience Ever Great Salesman , Sales Managers , & Finance Personel . Their Professionalism & understanding the customer needs were perfect . Harkeem , Don Hesher , Great Salesman , Sales Managers , & Finance Personel . Their Professionalism & understanding the customer needs were perfect . Harkeem , Don Hesher , Bill ( Finance Manager ) , Christen Salvatico , they made this the best Car Buying Experience I have ever had . More

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Excellent deal, friendly people Brent was an amazing salesperson. We came in with an already impressive deal from another dealership, and challenged him to beat it. He both beat thei Brent was an amazing salesperson. We came in with an already impressive deal from another dealership, and challenged him to beat it. He both beat their offer and made us like him much better than the salespeople we had met at the other dealership. Brent understood what we were looking for and never pressured us to make the sale. Overall a great experience! More

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Very Bad Experience They are VERY misleading. Their Family Plan is not optional and it adds $3,000 to cost. They do not say this on the site. They are VERY misleading. Their Family Plan is not optional and it adds $3,000 to cost. They do not say this on the site. More

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Great Used Car Found My wife and I were looking for a high quality used car for a reasonable price. Fred Anderson had several. Tom was very helpful and knowledgeable with My wife and I were looking for a high quality used car for a reasonable price. Fred Anderson had several. Tom was very helpful and knowledgeable with all the cars, not just the Toyotas. He was great to work with and very friendly. He made a day of hard decisions enjoyable. I would highly recommend asking for Tom when you go to Fred Anderson. If Tom's not available, ask for Don. More

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Great Experience Tom Burkart and Bill Utnick helped us purchase our 2016 4Runner. They were both helpful, friendly and easy to work with. Highly recommend them both! Tom Burkart and Bill Utnick helped us purchase our 2016 4Runner. They were both helpful, friendly and easy to work with. Highly recommend them both! More

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Great experience buying a used car We had a great experience buying a used car from Fred Anderson Toyota. Service was friendly and quick and everyone we talked to was so helpful. We wou We had a great experience buying a used car from Fred Anderson Toyota. Service was friendly and quick and everyone we talked to was so helpful. We would recommend this dealership to anyone! We have confidence going forward that they will continue to take care of us and our recent purchase. Thanks so much! More

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Great people! Jonathan I., Blake, Bill, and Victoria did an awesome job! Great people & Great experience! They got me in the truck I wanted at a lower price than Jonathan I., Blake, Bill, and Victoria did an awesome job! Great people & Great experience! They got me in the truck I wanted at a lower price than what another toyota dealer said wasn't possible. More

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Great experience Very professional, courteous and knowledgeable. Highly recommend this dealership and the people I dealt with. A very clean, well organized facility Very professional, courteous and knowledgeable. Highly recommend this dealership and the people I dealt with. A very clean, well organized facility with a great selection. More

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