Billie Collins
Billie Collins at Tom Peacock Cadillac

Billie Collins | Page 2

Service Adviser

Tom Peacock Cadillac

15480 North Fwy
Houston, TX 77090

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4.8
22 Reviews
4.8

22 Reviews

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22 Reviews of Billie Collins

July 14, 2024

Dealership Rating
Employee Rating

Tom Peacock Cadillac has provided one of the best dealer experiences I have ever witnessed. With that said, I have had times in the past when it's been difficult to schedule service. Beyond that hurdle, More

by ahsanzahid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for sharing your experience with us, Ahsan! We appreciate your feedback and are thrilled to hear that you have had excellent service experiences with Tom Peacock Cadillac. We understand the challenge you faced in scheduling service and would like to improve that process for you in the future. Please feel free to reach out to us directly so we can assist you further. We look forward to providing you with even better service next time! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 14, 2024

Dealership Rating
Employee Rating

Always a friendly atmosphere and excellent service dept. Prompt service and always a clean waiting area. More

by VLB
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac and taking the time to leave such kind feedback. We are thrilled to hear about your positive experience with our service department and our friendly atmosphere. We appreciate your business and look forward to welcoming you back in the future. Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 13, 2024

Dealership Rating
Employee Rating

I went in to have my suv state inspection. Everyone at the service department is so helpful and nice. Keep up the good work. More

by lgamble387
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alvis Young

Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac for your SUV state inspection! We are delighted to hear about your positive experience with our service department. We appreciate your kind words and your recognition of our helpful and friendly team. Your feedback motivates us to keep up the good work. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 17, 2024

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The oil change service was great, plus the friendliness of all the staff was super! The waiting area was wonderful! I just appreciate everything and so neat seeing the beautiful new showroom! More

by bevpdavis
Service Price Transparency
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Recommend Dealer
Yes
Jul 19, 2024

Tom Peacock Cadillac responded

Thank you, Bev, for the fantastic review! We're thrilled to hear that you had a great experience with our oil change service and that our staff's friendliness stood out to you. We're delighted you enjoyed the waiting area and our beautiful new showroom. We appreciate your kind words and look forward to welcoming you back at Tom Peacock Cadillac in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 15, 2024

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Always great service and great people! That is why we keep coming back, no matter the drive. More

by Samanthag_0920
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Recommend Dealer
Yes
Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for your kind words and for your loyalty, Samantha! We truly appreciate your continued trust in Tom Peacock Cadillac. We look forward to your next visit and to providing you with excellent service once again. Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 14, 2024

Dealership Rating
Employee Rating

Made me feel like family. ..I can't imagine what else Tom Peacock could have done.. More

by maddoghouston12
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac and for feeling like family with us! We appreciate your kind words and are thrilled to have provided you with excellent service. We look forward to welcoming you back in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 14, 2024

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Employee Rating

The service advisor and all involved were polite and exceptionally patient. My experience was extremely pleasurable! More

by ljames57
Service Price Transparency
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Recommend Dealer
Yes
Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac, we appreciate your positive review! We are delighted to hear that our team provided exceptional service and made your experience pleasurable. We look forward to welcoming you back for another great experience. Thank you for sharing your feedback with us! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 05, 2024

Dealership Rating
Employee Rating

My air conditioning worked when I brought my car in for service and left with hot air. More

by bplatter
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for sharing your feedback with us. We understand your concerns regarding the air conditioning in your vehicle. Please reach out to me directly so I can address this issue and work towards a solution. I appreciate you bringing this to my attention. Thank you for choosing Tom Peacock Cadillac. Sincerely, Steve Hainline | General Manager | 281.443.7700

June 04, 2024

Dealership Rating
Employee Rating

Alvis Young, as usual, is as helpful as anyone could hope. He’s an excellent person who makes Tom Peacock Cadillac great. More

by gregsaldinger
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alvis Young , My cashier is a delight.

Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for your kind words and for recognizing our team member's excellence! We are grateful for your support and your positive feedback. We look forward to welcoming you back to Tom Peacock Cadillac in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

June 03, 2024

Dealership Rating
Employee Rating

The staff at Tom Peacock provided excellent service. There was a professional attitude expressed by the attendants. Quality service is always the standard. Timely service. Clean facilities More

by Mrs. Francis
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dan Paxton

Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for the positive review, Mrs. Francis! At Tom Peacock Cadillac, we pride ourselves on providing excellent and timely service with a professional attitude. We're thrilled to hear that you experienced our standard of quality service. Looking forward to welcoming you back again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

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