Billy Underwood
Billy Underwood at Capital City CDJR

Billy Underwood | Page 2

Management

Capital City CDJR

3201 Missouri Blvd
Jefferson City, MO 65109

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4.8
41 Reviews
4.8

41 Reviews

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41 Reviews of Billy Underwood

January 30, 2026

Dealership Rating
Employee Rating

Scott helped us find a great vehicle! It was a smooth process from start to finish. More

by agould
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Scott "Coach" Wilson , Ben McGrail

Jan 31, 2026

Capital City CDJR responded

Thanks for sharing about your experience with Capital City CDJR. We appreciate your business and hope to see you again soon!

January 17, 2026

Dealership Rating
Employee Rating

Great service! Greg was wonderful to work with! He and Billy made the process smooth & stress-free. Extremely happy with my purchase from Capital City CDJR! More

by tsigmund17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Mooney

Jan 18, 2026

Capital City CDJR responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

January 05, 2026

Dealership Rating
Employee Rating

Just left this dealership. I went to purchase a new jeep grand cherokee. I test drove one and came to an agreed upon price with the salesman that he approved with the sales man More

by Steve
Sales Price Transparency
Recommend Dealer
No
Jan 05, 2026

Capital City CDJR responded

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience this situation caused. That is not the level of communication or transparency we strive to provide. While pricing and approvals can occasionally change due to internal verification steps, we understand how disappointing it is when expectations are not met after time has been invested. Your feedback highlights an opportunity for us to improve how we communicate during the buying process. We would appreciate the chance to discuss this further and see if there is a way to address your concerns directly. Please feel free to contact our management team at 573-893-5000 at your convenience. We value your time and appreciate you bringing this to our attention!

Jan 05, 2026

Capital City CDJR responded

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience this situation caused. That is not the level of communication or transparency we strive to provide. While pricing and approvals can occasionally change due to internal verification steps, we understand how disappointing it is when expectations are not met after time has been invested. Your feedback highlights an opportunity for us to improve how we communicate during the buying process. We would appreciate the chance to discuss this further and see if there is a way to address your concerns directly. Please feel free to contact our management team at 573-893-5000 at your convenience. We value your time and appreciate you bringing this to our attention!

Jan 06, 2026

Steve responded

I am not sure why I am to contact the dealership again when I already called twice yesterday concerning this. In addition, you already have all of my information to contact me since credit had already been ran and everything else prior to your general manger not honoring the agreed upon sale that was already agreed upon with the sales manager. I would also have figured that when an agreement had been made and the dealership already knew we were disappointed that we had wasted our day driving 80 miles one way thinking we were buying a vehicle, that every effort would have been made to rectify the situation then and there if you truly wanted to address our concerns. Please feel free to contact me if you would like to address my concerns directly.

December 28, 2025

Dealership Rating
Employee Rating

Had a great experience with Greg Mooney and Courtney Thompson both listened to my wants and worked extremely hard to get me in the truck I wanted More

by apost.ap97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Courtney Thompson , Greg Mooney

Dec 28, 2025

Capital City CDJR responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 22, 2025

Dealership Rating
Employee Rating

Very friendly, knowledgeable and professional through the compleat process of buying my new Ram 2500. More

by ryeokum
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Olivia Knox, Braun Marsett

Dec 22, 2025

Capital City CDJR responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 15, 2025

Dealership Rating
Employee Rating

Though things were perfect at first, they it right for my family. Scott went out of his way on a real busy day to make sure everything was done the way I we asked. Plus the service center is second to none w More

by dclack
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Dec 15, 2025

Capital City CDJR responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 14, 2025

Dealership Rating
Employee Rating

Best car buying experience we’ve had! Courtney and Billy were amazing! Easy, well prepared and no time wasted! More

by Travis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Courtney Thompson , Both of the guys in the finance department.

Dec 14, 2025

Capital City CDJR responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Capital City CDJR!

December 11, 2025

Dealership Rating
Employee Rating

⭐⭐⭐⭐⭐ Best Truck-Buying Experience Ever – Thank You, Scott at Capital City CDJR! I just drove off the lot in my brand-new 2025 Ram 2500 Laramie, and I’m still grinning ear to ear. From the moment I wal More

by Glenh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott "Coach" Wilson

Dec 11, 2025

Capital City CDJR responded

Thanks for sharing your thoughts about your experience with Capital City CDJR. We appreciate your business and hope to see you again soon!

December 06, 2025

Dealership Rating
Employee Rating

Loved these guys! Super easy and non pushy! Will return for any future needs. Greg Mooney, Austin Radmacher, Billy Underwood, Ben McGrail, and Braun Marsett all went a More

by camden.alyssa96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Braun Marsett , Greg Mooney, Billy Ubderwood, Austin Radmacher

Dec 07, 2025

Capital City CDJR responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capital City CDJR. We look forward to having you as one of our valued customers for many more years to come!

November 30, 2025

Dealership Rating
Employee Rating

Salesman was great. . sales environment and managers need to get over their boiler room antics and learn how to be decent to people. They make what should be a great exp More

by Kbueker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Nathan Terry

Dec 03, 2025

Capital City CDJR responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. General Sales Manager Jacob Thomas jthomas@capcitycdjr.com

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