Blake Harlin

6th Avenue Honda responded

Mr. Rickman thank you for taking the time to make us aware of your concerns regarding your Pilot’s AC. We always do a multipoint inspection on every vehicle that comes thru the shop to ensure there are no safety concerns or recalls that have to be addressed while the vehicle is in the shop. This is a common practice at all franchise dealers. Per Honda’s shop diagnostic manual, they inspected your AC did a A/C Evacuation and recharged it with a dye kit to see where the leak was coming from. Sometime the dye leads them to a hose or something simple to fix, but that is an overnight process. I am very sorry they did not explain to you thoroughly. The following day they inspected it again and there was no dye visibly coming out of the system. At that point the shop manual recommends replacing the AC Compressor. We gave you a quote using OEM Factory parts for your Honda. I understand that may have been a little pricier than you were expecting, but everything that was performed and quoted was directly out of the Honda Service Repair Manual. I do apologize that you had to wait for your vehicle. If it would have been a hose or something simple, we could have gotten it repaired while you waited and gotten you out in a timely manner. I understand that you may feel we did not have your concerns at heart, but I assure you we did and do. If you would like to discuss how we can make this right please give me a call. Ask for Bill Taber.

6th Avenue Honda responded

It means a lot to hear that you’ve consistently received courteous, efficient, and thorough service from our team. Shane, Blake, Nicholas, Bill, and everyone at 6th Avenue Honda are grateful for your continued trust, and we look forward to keeping your Honda in great shape for many visits to come!

6th Avenue Honda responded

Thank you for the kind feedback! We’re glad Blake, Nicholas, and our team continue to provide the timely, professional service you deserve. We look forward to taking care of you again on your next visit.

6th Avenue Honda responded

Thank you for sharing your experience! We’re glad Blake and Nicholas provided friendly, knowledgeable service and kept you informed throughout your appointment. We look forward to helping you again next time.

6th Avenue Honda responded

We’re glad Blake and Nicholas were able to thoroughly inspect your vehicle and help you understand what was going on. Thank you for trusting our service team, and we’ll be happy to help with anything you need down the road.

6th Avenue Honda responded

Thank you for the recommendation! We’re glad Blake, Nicholas, and the service team were able to get your vehicle taken care of quickly and efficiently. We’ll be happy to help anytime you need us.

6th Avenue Honda responded

Thank you for the great feedback. We’re happy to hear your service was completed in a timely manner and that our team kept you informed throughout the process. We look forward to seeing you again!

6th Avenue Honda responded

Thank you for your kind review! We're glad Blake and Nicholas provided respectful service, clear explanations, and completed everything in a reasonable amount of time. We appreciate your trust and look forward to seeing you again.

6th Avenue Honda responded

Thank you for the wonderful review! We're delighted Blake, Nicholas, and the team provided excellent communication and completed everything you needed to get your Acura running great again. We appreciate your trust and look forward to taking care of you at your next visit.

6th Avenue Honda responded

Thank you for your review! We're pleased to hear your service visit was fast, reliable, and easy to schedule. Blake, Nicholas, and the team appreciate your feedback, and we look forward to seeing you next time.