Blayne Grassle

Lack of communication There was a lack of communication regarding the progress of my vehicle being repaired. From the claim being submitted, to parts being ordered. This process took 7 weeks and although I regarding the progress of my vehicle being repaired. From the claim being submitted, to parts being ordered. This process took 7 weeks and although I understand there may have been circumstances out of the control of the dealership and the service department, better communication about the status of things would've led to a better experience More

by Jbrossman910 Verified Customer Verified Customer

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Really good service. I took the car in, they took it immediately. After about an hour, Blayne came back and said car would take longer than I expected, and had a loaner f I took the car in, they took it immediately. After about an hour, Blayne came back and said car would take longer than I expected, and had a loaner for me to take home. Later in the day, got the call that car was ready, drove back to dealership, and there it was. No problem, excellent service. More

by TSMPRO Verified Customer Verified Customer

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Lack of communication was main issue normally dont have a problem hope better experience wen we go back problem hope better experience wen we go back More

by marimhamilton89 Verified Customer Verified Customer

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Professional very sufficient process. I would recommend Pearl dealership to anyone. It has excellent customer service I would recommend Pearl dealership to anyone. It has excellent customer service More

by Rualvarado23 Verified Customer Verified Customer

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Outstanding service as always. Pearl always exceeds expectations . Great communication and service and friendly Pearl always exceeds expectations . Great communication and service and friendly More

by Mwconcut Verified Customer Verified Customer

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Outstanding service department! Blayne Grassle and whoever was the service technician that serviced my Jeep are true professionals. Thank you for fixing my Jeep! Blayne Grassle and whoever was the service technician that serviced my Jeep are true professionals. Thank you for fixing my Jeep! More

by mjminock901 Verified Customer Verified Customer

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From the moment I arrived I was greeted by Blayne. I had alot of maintenance work done on my truck. Blaine along with Rob kept me updated on what was being done on my truck and approximately how long I had alot of maintenance work done on my truck. Blaine along with Rob kept me updated on what was being done on my truck and approximately how long it was going to take. In my opinion being able to sit in the waiting room and look into the service department while your truck is getting serviced is a huge plus. I now know where my spare tire is and what underneath my truck looks like. Staff is very friendly. Everyone looked happy to be there. I.will be sure to continue bringing my truck to Pearl for any and all services that shpuld arise. More

by Karensykes70 Verified Customer Verified Customer

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From the moment I arrived I was greeted by Blayne. I had alot of maintenance work done on my truck. Blaine alo g with Rob kept me updated on what was being done on my truck and approximately how long I had alot of maintenance work done on my truck. Blaine alo g with Rob kept me updated on what was being done on my truck and approximately how long it was going to take. I really liked that I could see into the service department as they were working on my truck. Thats a huge plus to me. More

by Karensykes70 Verified Customer Verified Customer

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From the moment I arrived I was greeted by Blayne. I had alot of maintenance work done on my truck. Blaine alo g with Rob kept me updated on what was being done on my truck and approximately how long I had alot of maintenance work done on my truck. Blaine alo g with Rob kept me updated on what was being done on my truck and approximately how long it was going to take. I really liked that I could see into the service department as they were working on my truck. Thats a huge plus to me. More

by Karensykes70 Verified Customer Verified Customer

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From the moment I arrived I was greeted by Blayne. I had alot of maintenance work done on my truck. Blaine alo g with Rob kept me updated on what was being done on my truck and approximately how long I had alot of maintenance work done on my truck. Blaine alo g with Rob kept me updated on what was being done on my truck and approximately how long it was going to take. I really liked that I could see into the service department as they were working on my truck. Thats a huge plus to me. More

by Karensykes70 Verified Customer Verified Customer

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