Bob Giordano
Bob Giordano at Toyota of Hackensack

Bob Giordano | Page 48

Service Director

Toyota of Hackensack

278 River Street
Hackensack, NJ 07601

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4.5
522 Reviews
4.5

522 Reviews

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522 Reviews of Bob Giordano

January 16, 2023

Dealership Rating
Employee Rating

Toyota of Hackensack always repairs my car quickly and always keeps me up to date on the repairs More

by ABOVE-THE-RIM-3
Service Price Transparency
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Recommend Dealer
Yes

January 14, 2023

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They addressed all issues and concerns. Very professional and knowledgeable. Our experience was a very positive one More

by LINDATROMANO5716
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Recommend Dealer
Yes

January 11, 2023

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Quick and easy appointment set up. Called in the morning and had my appointment that afternoon. The diagnosis was quick and gave me options on what to service first. More

by KENGDUN
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Recommend Dealer
Yes

January 08, 2023

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The service was great. This is my third Rave 4 and I couldn’t be happier. The people are great Thank you so much. More

by skyline6
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Paulo Almeida

January 08, 2023

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did not take care of car issue i asked for. had to go a second time to fix it, making me not be able to go to work because of it. More

by GUAMAN_JAMES
Service Price Transparency
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Recommend Dealer
No

January 07, 2023

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Son muy profesionales e hicieron lo que yo necesitaba para el mantenimiento de mi carro gracias More

by marizollazo
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Recommend Dealer
Yes

January 06, 2023

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Service was excellent, my problem was addressed, updated the progress of repair, time for repair and service was perfect.Courteous customer service More

by MARTINJOELMIKE
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Recommend Dealer
Yes

January 05, 2023

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I am grateful that the service center was able to help me with my tire at the end of the day with a last minute appointment. Thank you! More

by Sumie07666
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Recommend Dealer
Yes

January 04, 2023

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Customer service needs to be better as service coordinators are not consistent with their interaction with customers. Telling a customer that they’ve been busy due to the holidays is not a good re More

by MARSHAMAE_OLIVER
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Recommend Dealer
No

Other Employees Tagged: Paul

Jan 05, 2023

Toyota of Hackensack responded

Thank you for your feedback. Unfortunately, the service department does face a higher amount of activity during the Holiday season. It's not our intention to not be responsive during higher volume service days. It just becomes more difficult to dedicate the same amount level of attentiveness as we are accustomed to during the times the service department is most busy. We shall endeavor in the future to be more responsive with service clients. Thank you for your business!

January 01, 2023

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Employee Rating

My only experience with this dealership has been through their service department and while the service was mostly adequate and the communication was very thorough, I would not take repairs to this worksho More

by Mark
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Recommend Dealer
Yes
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