Bobby Poulin

Extremely Frustrating and Unprofessional Experience I am beyond disappointed with the service I received at Berlin City Toyota. I made my first appointment because all the warning lights came on during a am beyond disappointed with the service I received at Berlin City Toyota. I made my first appointment because all the warning lights came on during a trip. While there, I also asked them to look at an issue with the tailgate not soft-opening properly. My vehicle was still under an extended warranty, and they ordered parts to fix both problems. When I returned for my second appointment, they apologized and said they could only fix the sensor issue that day and that I’d have to come back yet again for the tailgate repair — even though they knew it was a three-hour round trip for me. When the parts finally arrived, they came to get my truck, which I appreciated. However, they suggested replacing the hinges (which weren’t covered under warranty) and charged me for that work. Less than three weeks later — after opening the tailgate only a handful of times — it broke again. When I called first thing Monday morning, they made me another appointment. After looking at the truck, the service tech asked if I had put “heavy things” on the tailgate, which felt insulting and accusatory. I told him absolutely not — I simply opened it, and it slammed down because the assist clearly wasn’t working. They agreed to order parts again and scheduled me for yet another appointment. By the time I returned for the fifth time at the end of September, they suddenly claimed it was a “different issue” and refused to cover it under warranty. That’s absurd — it was the same problem they supposedly fixed less than a month earlier. After five appointments, wasted time, multiple long drives, and a complete lack of accountability, I’ve lost all trust in their service department. The way I was treated — especially being made to feel at fault for their shoddy work — was unprofessional and disrespectful. I will not be returning and would strongly caution others to think twice before trusting Berlin City Toyota with their vehicle. More

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Service was quick and fast. With their coupon the service is much more affordable. Only complaint is they gave me my key and I had to walk all over trying to figure out where th With their coupon the service is much more affordable. Only complaint is they gave me my key and I had to walk all over trying to figure out where they parked my truck. More

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