Bobby Preston

TheyJunkedMyCar responded

Mr. Preston, As you may recall, you promised me the very same thing right before they tried to return my car making noise and obviously still broken so please forgive me for having trouble believing you. I appreciate that you are trying to protect your family's reputation and that is exactly why I contacted you the first time, because I trusted in your name when I bought my car and took it back to be serviced. My car was reliable before I brought it in for repair. I am a single mother of 2 and I work 40 minutes from home. I cannot function or support my family without a reliable car. While I understand you feel your employees have bent over backwards for me, I feel I was actually kind in my review given the rude and condescending attitude that I consistently received, especially from your co-owner. Even though the catalytic converter is part of the exhaust system, it was fine before your mechanics made numerous, often undocumented, changes to my car. The fact that they refused to document what they did to my car despite numerous requests is to me a clear admission that there were more problems than the engine that they would not admit to. In addition, while you feel that you have gone the extra mile to service my car, you are not taking into account the amount of money I have spent on gas, the hours I have spent traveling back and forth, the missed hours of work and pay, and the incessant anxiety that this whole ordeal has caused, and continues to cause me. It is not going the extra mile to fix your mistake, that is just the right thing to do. The fact is that I have gone the extra mile up until now putting up with the all of the above. I have tried to take it to the Preston Hyundai in Sharon and they refused to touch the car after reading what was done to it. If you are truly sincere, then you need to do the right thing and fix my car completely once and for all and put it back in the state it was before your employees junked it so that I can rely on it without being afraid to take my children to visit their grandmother in Dayton or to go to work every day. You need to change the warranty to cover from bumper to bumper for 1 year. Finally, the warranty needs to be honored in Sharon so that I do not have to deal with the people in Boardman. If you do that, then I will be happy to update all of the reviews I have posted on the net and explain how honorable you are and how you helped a single mother living from paycheck to paycheck. If you decide not to do the right thing, you are still required to honor the 1 year warranty on the engine and all related parts. Thank you for your email and I hope you decide to do the right thing. Sincerely, Jessica French

TheyJunkedMyCar responded

Dear Mr. Preston, You contacted me earlier and asked me to modify my review and I told you I would be happy to if you agreed to go the extra mile. You have not answered me and so I am sending copies of this message both through dealerrater and regular email. I have also decided that I should indeed modify my reveiws. Since I emailed you I have taken my car to get a second opinion to another dealer. The other dealer made it very clear that while the catalyitc converter may not be functioning well, they could not tell for sure because the people at Preston Hyundai in Youngstown only changed 1 of the 2 sets of oxygen sensors. They showed me the readout from the computer and it clearly stated there was still a problem with the sensors. When I asked them why the Preston people only changed one set they said it was because the second set is hard to reach. I asked them what would have happened if I spent the $1100 to change the converter without fixing the second set of sensors and they told me the engine light would have come right back on. I asked them why the people at Preston Hyundai would tell me it's the catalyitc converter for sure and they said because they either didn't know what they were doing or they wanted to sell me one. So now I have been told by actual professionals that the people at Preston Hyundai in Youngstown are at best incompetant and at worse thieves. As I stated before, I am single mother of 2, I used all of my savings to buy my car from your dealership and I trusted your name and dealership to maintain it properly. Before I modify my review I wanted to give you one more chance to go the extra mile as you say, and will ask a final time for you to move my warranty to your Sharon dealership as you offered, replace the second set of oxygen sensors and if need be the catalyic converter, and finally I would appreciate a bumper-to-bumper warranty for a year. I know you have put money into the car that your service people broke but my livelihood depends on my car and I also know that you can just write off any expenses for it. I on the other hand have to take a loan from a friend in order to fix my car now. If I do not hear anything from you I will assume you have no desire to honor even your initial offer to move my warranty to Sharon and that you were not really interested in helping me. I hope my initial impression of you that you are honest, generous and sincere on the phone was correct and not the impression that's developing now. Thank you for your consideration. Sincerely, Jessica French