Boyce Rampey

Sarah is great. She really strives to take care of business professionally. I recommend any customer to her. Really had a great experience. Thank you so much. !! She really strives to take care of business professionally. I recommend any customer to her. Really had a great experience. Thank you so much. !! More

by Anza Verified Customer Verified Customer

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Service is good, however, it is expensive. I feel one reason is labor is always charged as an hour no matter how long any repair or service takes. I think this is a misconception to the cust I feel one reason is labor is always charged as an hour no matter how long any repair or service takes. I think this is a misconception to the customer. If a service of an item takes 0.50 hour than the labor should be charged for 0.50 hour. Thats why most people avoid taking their vehicles back to the dealership, because they feel they are getting ripped off, even though they may be the most qualified and trained. I have two Mercedes vehicles, a 2011 GL450 and a 2015 C300 that i purchased from Dick Dyer and i spend quite a bit there having service and repairs performed due to technicians are the most trained and qualified, however, it comes at a expensive cost, with a current labor rate of $287 per hour. My service advisor Boyce always keeps me well informed of everything, and applies discounts when approved. More

by RDORRIS203 Verified Customer Verified Customer

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