Brad Austin

I initially had a good experience with sales. Easy until the vehicle I was buying, a 2024 Tacoma Hybrid New, was found to have an issue or at least this is what the tech said so after I paid to Easy until the vehicle I was buying, a 2024 Tacoma Hybrid New, was found to have an issue or at least this is what the tech said so after I paid to register and insured the vehicle, the deal was cancelled after I was told that the tech could not figure out why it was not driving like it should. They offered to find a 2025. After 3 weeks, no truck but they said Toyota Engineers checked the truck I was buying and said no issues, would I like to take it. They were generous and offered a further discount. My complaint is pre-delivery. There was none. My salesman was not there to deliver it and the truck had less than 1/2 tank and tire pressure was 14 pounds over normal which indicates no pre-delivery. I complained to Toyota and got a call from Jeff. He said he would help me out with the fees I paid and get me a gas card. It has been 3 weeks and no call back. It is too bad when you spend $50K you cannot even have the vehicle delivered correctly. No one spent 5 minutes going over the truck. I will probably not refer anyone here and this could have been an easy fix. Being ignored did not help them More

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I felt really good about the whole experience! Never felt like this at any other car dealerships Totally happy! So glad I stopped in! Never felt like this at any other car dealerships Totally happy! So glad I stopped in! More

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Working with McGovern Toyota was a great experience. Everyone was friendly, courteous and professional. Thank you. Everyone was friendly, courteous and professional. Thank you. More

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